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n.antig
1
Sep 24, 2018
I was part of the late March drop and also just received an email stating that they do not have my impressions. It is absolutely unacceptable to tell me my shipment wasn't received 5 months after it was shipped. The finished CIEMs were supposed to ship last week!
It was clearly stated on the Massdrop drop page that "Noble must receive tracking info on the impressions within 6 weeks of the drop completing, or your order will be canceled and refunded—no exceptions or extensions." Why, if my impressions were not received, did no one from Massdrop or Noble contact me 5 months ago?
Like others who have had this issue, I shipped my package to the Santa Barbara office before they moved to Texas. My package had an estimated delivery date of May 10th, which was a day before Massdrop sent the email notifying us of the Noble location change.
I am extraordinarily angry about how unprofessional both Massdrop and Noble have been. This situation could have easily been averted if Noble provided confirmation of receiving impressions. Instead we were told if you hear nothing then you're all set. They've had my $1250 for 6 months and have not been working to deliver me the product I paid for.
I've reached out to both Massdrop and Noble to discuss how to proceed, however, I'm not sure I want to support a company who thinks this is an appropriate way of conducting business.
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