Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
If you were to ask me this moment my thoughts on the site, I'd definitely point people elsewhere to do their shopping. Which is again unfortunate, since, I've had nothing but stellar service up until this point (outside of the, expected at this point, shipping delays )
@AveryC, we've been waiting for any kind of response or update with more information but we've received nothing. At this point I don't think I can feel safe participating in any future drops.
As I just mentioned above this reply, I'm sorry for the poor communication on this front, and the poor experience we provided. We have been in touch with USPS and are doing our best to escalate the issue and get movement (which started to happen last night) with them. We're also working on updating our process to see if there's a way we can avoid, or at least minimize, delays like this in the future. That said, there are delays that are outside of our control - when a big storm hits, for example, there can be systematic delays. That's not to say there aren't things we can do to improve our processes and reduce delays - just that it's not a black and white issue.
You are absolutely correct on that sharing information would have helped a lot. Not only to the shipping phase, but also to the previous delays. I am personally very appreciative of the fact that drops like this one can happen and one delay or two would be disappointing, but I knew the risk when I placed the order.
Discussion didn't really explode until Massdrop representatives became silent (maybe one reply per day max?) after the shipping issue was discovered. Just as you said, you should have told us. The 1500 users seeing the announcements and replies can only feel assured purchasing from Massdrop if that would happen in the future.
Also, maybe different delivery options in the future for expensive drops please?
So there were 145 units being sent in the second half? Does anyone remember how many extra units were added? I ask because I was actually in the first initial drop so it's kind of saddening that they were sent last and now are in the group with shipping issues.
Is there also any way to expedite the shipping and make sure they safely arrive to us? It's the most money I've ever spent online so makes me nervous seeing all these issues.
Believe it or not we've gotten significantly better at communication in drops in the past 6 months. But we have A LOT of work to do here still, as shown by delays on communication in this drop.
I'll follow-up with the logistics team on options for expediting shipping on the current drop (seems unlikely given they're mid-route) and as options for future drops (more likely, and something I'm sure our team and Noble will both want to consider more after this incident).
Lastly, I totally understand your nervousness around making a big purchase like this online. To that end, while it's still nerve-wracking anytime you spend this much online anywhere, my aim is for Massdrop to feel a bit less nerve-wracking because a) you can hear and talk to us and other purchasers in real time here b) you trust that Massdrop will be responsive, communicative, and do right by you. As mentioned, there is still work to be done to deliver on this (ugh no pun intended, but leaving it in now that I wrote it). If for some unexpected reason you do have an issue here, I'm confident that our support team will be able to help make it right (and you can always reach out to me directly, brad.ross@massdrop.com) if you're stuck.
Thanks for the patience in dealing with the delays and poor communication, and for being a part of this drop and the massdrop community. Looking forward to these getting delivered and relieving that built up nervousness!