One other user wrote about the tips. That is very strange as we use the same tips with our HEMs and never had issues. There was a similar comment earlier about the case as well, also very unusual. Nevertheless, we can arrange new tips and new case to you!
I had a similar issue with the case but I just glued it back down. Ultimately I'm not that worried since I use a different case for my headphones and amp anyway.
Thanks for the response Jyri but I'm good. There's no sense in replacing it since the case will just sit in a drawer. And honestly I can't even tell there was ever a problem since the glue worked real well.
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