Terribly sorry about poor experience.
One other user wrote about the tips. That is very strange as we use the same tips with our HEMs and never had issues. There was a similar comment earlier about the case as well, also very unusual. Nevertheless, we can arrange new tips and new case to you!
I had a similar issue with the case but I just glued it back down. Ultimately I'm not that worried since I use a different case for my headphones and amp anyway.
Thanks for the response Jyri but I'm good. There's no sense in replacing it since the case will just sit in a drawer. And honestly I can't even tell there was ever a problem since the glue worked real well.
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Also the mesh compartment of the carry case is coming off -