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cproatx
24
Dec 4, 2017
I'm having a couple issues with these headphones and support instructed me to post here for help? OK. Here goes..
First, the sound is a bit too low. Even with the volume max on the headphones and in Windows (and in game) they just aren't quite loud enough. The sound is good but I would like to have a bit more volume. I have tried using some sound equalization which helps with volume level but introduces loud ambient noises so that won't work. I have also tried a couple software boost programs but there aren't many options and what I have tried don't work that well. Does anyone have any suggestions to increase the volume on these headphones (even just a little bit)?
The second issue was with Discord. I was playing with some friends in Discord and the headset was working fine in discord (both mic and speakers). Then I randomly heard what sounded like a Windows error ding and my mic stopped working in Discord. I could still hear them but when I tried to talk it was instead passing game sounds instead of my voice. Friends had to mute me while I fumbled around and eventually had to switch to my other headset. Never seen anything like this happen so a bit clueless as to what could have happened there. If this was just a one off fluke no biggie but if this is going to be a recurring issue that is a deal breaker. Anyone else experienced this or have any thoughts on what would cause such behavior?
I'm really liking the headphones. The comfort is great and the sound is high quality but these problems are kind of an issue for me. Hope someone has a solution.
ZachAttack
12
Dec 4, 2017
cproatxBoth of these sound like a sound card/chip issue (neither one is an issue with the headset).
The Discord issue was your current sound card/chip crashing- Discord will move on to the next available input in this case if you have DEFAULT selected in Discord for your input.
The best solution for both problems (assuming you don't already have one from what it sounds like) would be to buy an external USB sound card that has both a headphone and microphone port- make sure it has an amp built-in, which will help make the headset sound better and louder.
Also- this headset has a volume control on the right earcup. Make sure that's turned all the way up!
cproatx
24
Dec 4, 2017
ZachAttackThanks for the reply. I didn't have "default" set in Discord. I had the actual headset listed for both the mic and speakers. Also, the headset was working fine when it "crashed" or whatever so it was only the mic that started acting weird. Even if it switched to another mic device I don't see why that would cause the game sounds to be pumped into Discord instead of my voice. This has only happened once so maybe it was a fluke or some weird Windows/Discord issue.
As for the volume..yes I have the dial on the ear turned to max. I guess I can look into an external sound card. Not really what I was wanting to do but sounds like that's my only option.
sirsoswag
8
Dec 28, 2017
ZachAttackcan you recommend a external usb that has both headphones and microphone port ?
cproatx
24
Dec 28, 2017
sirsoswagThis is what I ended up getting: Creative Sound Blaster Omni Surround 5.1 USB Sound Card with High Performance Headphone Amp and Integrated Beam Forming Microphone
It cost about 75 bucks from Amazon so it was more than I wanted to spend after spending 120 on this headset but I'm happy with it now. I don't know if this is the best option as I'm not much of an audiophile. I did try a small USB dongle type card that was only 11 bucks first but it didn't boost the volume enough if at all so this was the next cheapest option that I could find that seemed good. Most of the DACs or amps I found were much more expensive and/or didn't have mic jacks.
sirsoswag
8
Dec 29, 2017
cproatxI hear it's possible to buy an usb amp, plug the audio input in the usb and the microphone input directly in the motherboard. Good usb amp are pretty expensive...
ZachAttack
12
Dec 29, 2017
cproatxThis is exactly what I currently have (the Soundblaster OmniSurround 5.1), and it works GREAT all around!!! Creative also has a few pricier products which do the same thing, just with a higher level of detail/quality to the sound (for a higher cost, of course).
cproatx
24
Dec 29, 2017
ZachAttackThat's good to hear. Seems like I made a pretty good purchase. It had very solid reviews on Amazon and I have been happy with the performance of it. Worked as advertised with no issues and enhanced the great sound of this headset which is just what I was looking for.
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