We are very excited about the interest that's already been shown so far and there have been a lot of great questions. We've put together an FAQ that we'll keep updated on the main description page as well as this comment.
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Is the cable removable?
Yes, the cable is removable and replaceable.
Does the PC37X work for console gaming (PS4, Xbox One, etc.) or mobile?
Yes, however, you will need an adapter or a separate cable. The included cable ends in two jacks (headphone & microphone) whereas most consoles/phones have one port that takes a TRRS (4 pole) AHJ/CTIA standard 3.5mm jack.
If you want an adapter, something similar to this one (*1) should work.
If you want something more sleek, you can get a cable that plugs straight into the headset and ends with a TRRS jack. Something similar to this one (*2) would work.
Is there a limited amount of units available?
Yes. We are finalizing the quantities with Sennheiser and will share more details once we confirm the limits. We are working to get as many units as possible given the strong response from the community. With that said, there are already more requests than the amount that will likely be available for the first drop.
Update: We are limited to 1,200 units for the first drop.
Will this drop be available internationally? What will be the shipping price internationally?
Yes, the drop will be available to all international countries that Massdrop ships to. International shipping will be around $15.
What are the drivers in the PC37X?
The Massdrop x Sennheiser PC37X uses the same drivers as the Sennheiser PC 373D.
How is the mic quality?
The PC37X has one of the best mics among headsets that we’ve tested. Most complaints for gaming headset mics are a result of either hardware issues (manufacturers using cheaper parts or making suboptimal design decisions) or software issues (manufacturers adding an on-board soundcard or proprietary software that performs poorly). On the hardware side, the PC37X contains a mic that is designed specifically by Sennheiser (which has extensive experience as a microphone developer and manufacturer) for high-volume, low-distance recording. On the software side, the PC37X has no signal processing and outputs straight into the mic jack on your motherboard or soundcard, therefore avoiding any potential issues.
We will continue to add to the FAQ as more questions arise.
*1: https://en-us.sennheiser.com/pcv-05
*2 : https://en-us.sennheiser.com/accessories--unp-console-cable--game-one--game-zero
GilkoHello Gilko,
The Sennheiser PC37X does not have a built-in DSP for converting Dolby 7.1 to a binaural mix. Some games have a built-in option for headphone binaural sound, but for all other PC games, movies, and even if you'd like the sense of music coming from in front of you, we would recommend getting the PC373D with the USB dongle that can process a Dolby 7.1 signal, or an external DSP with your PC37X such as our GSX 1000.
The GSX 1000 product page:
https://en-us.sennheiser.com/audio-amplifier-gsx-1000
SennheiserHi Sennheiser is there a way you could get me one of these https://en-us.sennheiser.com/accessories--unp-console-cable--game-one--game-zero I live in the Philippines and your online store doesn't ship in our country amazon doesn't have this on their listing and non in our audiophile stores offers this product, so it would be great if I could get one of these I wouldn't be able to use my pc37x since my laptop only has a single port of headset and mic combo
richardgaohi there can you help me get my hands on one of these https://en-us.sennheiser.com/accessories--unp-console-cable--game-one--game-zero I won't be able to use my pc37x because my laptop only has a single port for both headset and mic
it would be much appreciated if you could help me get that console cable
btw I live in the Philippines and sennheiser's online store doesn't ship in our country it is also not listed in amazon, lazada or newegg
RaonixThe PC37X doesn’t require software drivers, it connects to the analog 3.5mm (1/8”) mini headphone jack present on most computers, music players, and smartphones.
The small speakers inside headphones are referred to as drivers.
ejlucianoYour best bet for an authorized dealer in the Philippines will be Audio Video Solutions
http://www.avscorp.com.ph
You would want to contact them directly and have them special order the UNP Console cable. Otherwise, you will have to use a shipping forwarding service.
SennheiserPlease next time include it in the packages so we could actually choose on which one to use or atleast add an option when we are at the checkout of the massdrop website
MendaxxxxzUnderstood, please use the contact form linked above, select the PC 373D or GAME ONE product from the pull-down menu, and write a description of your request (for the PC37X) in the message field.
The receipt emailed to you from Massdrop will serve as proof of purchase, and validate the warranty.
IgnitionIf you have a separate processor that decodes Dolby Atmos and converts it to Binaural Stereo (these devices do exist), then the answer is yes. The headset itself doesn’t include any digital processing, but you can connect it to a DSP such as our Sennheiser GSX 1000 (which the PC recognizes as a 7.1 surround device, and then you wouldn’t even need Dolby to get surround to your headphones).
Alejo73Hello, these are open-backed headphones.
@Blue_boi The microphone is permanently attached, however it can flip up and out of the way for normal home or office useage (cool offices anyway).
richardgaoI have not even had this thing for a month and all of a sudden the audio is already constantly cutting out for extended periods of time and nothing I have done has fixed it at all. This is my 3rd headset in the span of, like, 6 months, and the second one that literally did not even last a month. How do I fix this? If not can I get a refund on this waste of money?
Is the cable removable?
Yes, the cable is removable and replaceable.
Does the PC37X work for console gaming (PS4, Xbox One, etc.) or mobile?
Yes, however, you will need an adapter or a separate cable. The included cable ends in two jacks (headphone & microphone) whereas most consoles/phones have one port that takes a TRRS (4 pole) AHJ/CTIA standard 3.5mm jack.
If you want an adapter, something similar to this one (*1) should work.
If you want something more sleek, you can get a cable that plugs straight into the headset and ends with a TRRS jack. Something similar to this one (*2) would work.
Is there a limited amount of units available?
Yes. We are finalizing the quantities with Sennheiser and will share more details once we confirm the limits. We are working to get as many units as possible given the strong response from the community. With that said, there are already more requests than the amount that will likely be available for the first drop.
Update: We are limited to 1,200 units for the first drop.
Will this drop be available internationally? What will be the shipping price internationally?
Yes, the drop will be available to all international countries that Massdrop ships to. International shipping will be around $15.
What are the drivers in the PC37X?
The Massdrop x Sennheiser PC37X uses the same drivers as the Sennheiser PC 373D.
How is the mic quality? The PC37X has one of the best mics among headsets that we’ve tested. Most complaints for gaming headset mics are a result of either hardware issues (manufacturers using cheaper parts or making suboptimal design decisions) or software issues (manufacturers adding an on-board soundcard or proprietary software that performs poorly). On the hardware side, the PC37X contains a mic that is designed specifically by Sennheiser (which has extensive experience as a microphone developer and manufacturer) for high-volume, low-distance recording. On the software side, the PC37X has no signal processing and outputs straight into the mic jack on your motherboard or soundcard, therefore avoiding any potential issues.
We will continue to add to the FAQ as more questions arise.
*1: https://en-us.sennheiser.com/pcv-05 *2 : https://en-us.sennheiser.com/accessories--unp-console-cable--game-one--game-zero