Massdrop x Sorensen Shadow 28L Fast Pack Discussions | Drop

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Massdrop x Sorensen Shadow 28L Fast Pack

Showing 1 of 101 conversations about:

Massdrop x Sorensen Shadow 28L Fast Pack

AHAP

Jan 29, 2019

Hi folks. I have ordered the small/medium pack, but now that I have seen the Q&A video I think that the medium/large would be better suited for me. Is there by chance someone out there that bought the M/L and wants to change to S/M ? If so, let me know, and we'll try to work the change with the help of the support team.

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butter-nuts

Feb 8, 2019

AHAPHey Mate, I literally sent Massdrop an email a few weeks ago asking to do this swap (i.e. my M/L for a S/M). If you are still keen I would love to do this.

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AHAP

Feb 8, 2019

butter-nutsThat's great. I suggest we both writd again to the support team, stating each other's order number, anc askinv for the swap. Does this sound reasonable to you?

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butter-nuts

Feb 8, 2019

AHAPSounds good. My order number is MD-67897-3232759

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AHAP

Feb 8, 2019

butter-nutsHi. My order number is MD-67897-3201927. When sending the request, let's ask the support team to contact each one of us for verification. Gsme On!

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butter-nuts

Feb 8, 2019

AHAPDone, lets see what happens.

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AHAP

Feb 8, 2019

butter-nutsGreat. I'll do it today and send you a copy of the request.

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AHAP

Feb 8, 2019

butter-nutsHi again. Message sent. Let's keep our fingers crossed!

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AHAP

Feb 8, 2019

butter-nutsHi, I got a reply from MD saying that they cannot swap between the bags, as the process is automated, etc. It kind of seems to me that they are only going through the motions. I wrote them again and asked them to please see if they could make a special effort in order to help us. We'll see how it goes.

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butter-nuts

Feb 8, 2019

AHAPYeah, I got the same message. A little disappointing. They told me we should just swap after they are delivered... Which isn't that easy considering I live in Australia

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AHAP

Feb 8, 2019

butter-nutsThought you were from down-under. The "Mate" gave you away :-) In any case I wrote several times, but the bottom line is that they are very strict, and unwilling to move an inch out of the box. They cannot swap between the bags as it causes "errors and confusion in ther warehouse" and they are not willing to let me contact the vendor directly because of privacy issues. Whatever. I checked shipping costs to Australia from Israel, and it is around 20 USD (assuming the package weight is under 1 kg). I do not know how much shipping costs are the other way around, but I totally understand if it's something you do not want to consider due to the added costs and waiting time. It was worth trying.

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butter-nuts

Feb 8, 2019

AHAPI just got another response saying "we are unable to breach our policies to make this change"... Pretty disappointing, and I don't really understand why they can't considering you can change delivery addresses on orders (which is essentially all we are trying to do).

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AHAP

Feb 8, 2019

butter-nutsSame here. It's driving me nuts (pun intended, I think...). They make it sound like we're asking them to split an atom or something. I'm making a last effort, but I'm not optimistic. If by miracle they agree, I'll of course let you know.

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butter-nuts

Feb 8, 2019

AHAPYeah I tried one last time as well. They told me they were "escalating this email up to our supervisor". Let's see how it goes, although I don't hold out much hope.

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AHAP

Feb 9, 2019

butter-nutsJust heard from the Supervisor. He said that since is a somewhat irregular case, they will be contacting the warehouse to see if the swap is possible. The answer will arrive around the 12 of this month. Hope returns...

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AHAP

Feb 14, 2019

butter-nutsBad news. Just heard from the supervisor. A lot of tall words, but the bottom line is that they cannot do the exchange. Sorry mate. I hope you enjoy your pack on many trips!

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