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Showing 1 of 264 conversations about:
JaleesaG
1550
Marketing Team
Sep 25, 2018
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Hi everyone, We’re checking in with an update on the Massdrop x Terzuola Compact Tactical Folder. We’re glad to announce that the knives have arrived at our warehouse, undergone quality control checks and shipping has begun a few days earlier than expected. If you have not already received your tracking information, you should be receiving it very soon. A few other points we wanted to touch on for this drop: -During the production process, the decision was made to remove the “Terzuola” engraving on the knife to give the blade a cleaner appearance. We apologize for not communicating this sooner, but hope that you'll find the final version to be even more sleek and appealing.
Here are a few images of the blade in its final form:
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-We also wanted to give an update on the Q&A. It is being finalized as we speak and will be coming your way in the next few days. Our apologies for the delay in getting it to you, but we did want to ensure you that it is on its way. As always, if you have any questions or feedback, please feel free to reach out to us. We look forward to you receiving your Massdrop x Terzuola Compact Tactical Folder soon.
Sep 25, 2018
A community member
Sep 25, 2018
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JaleesaGi LOVE the dragon head -- and the massdrop logo looks great in this largely linear design! great job, guys!
Sep 25, 2018
UNAer
49
Sep 25, 2018
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JaleesaGWhy did you remove Terzuola? This is crap! What idiot decided that without contacting the buyers? You guys must be clueless! Bob Terzuola was the designer. Why remove his name? Did he agree?
Sep 25, 2018
DisparateDan
14
Sep 25, 2018
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JaleesaGYup - it looks better that way (without the “Terzuola” engraving)!
Sep 25, 2018
cornfed
55
Sep 25, 2018
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JaleesaGI liked the Terzuola wording but damn... that looks super clean now. I like it.
Edit: Still wish Massdrop had a better logo... it'd make your knives look sooooo much classier. Your knives really deserves a good massdrop logo instead of the wording.
Sep 25, 2018
ADVcyclist
141
Sep 25, 2018
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JaleesaGGotta say, I'm not very happy that Terzuola was removed from the knife. Nice to see the dragon head still there but the name of the designer deserves a place of honor on it as well. Bad form Massdrop...
edit: why does the hardware in those photos look different (cheaper) than in the photos that we were presented for purchase?!?
Sep 25, 2018
JubilantBear
100
Sep 25, 2018
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UNAerHis logo is still on the blade, I'm sure they got his permission before doing so...
Sep 25, 2018
Kill-Roy
71
Sep 25, 2018
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JaleesaGI definitely would have wanted to keep his name on the blade esp with the logo it looks naked without it! Really bummed about this. Still very excited for the knife! Imy happy massdrop continues to work with top desigoers in the knife world. I hope we get to see a full size soon from MD and BT
Sep 25, 2018
HSO0
49
Sep 25, 2018
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UNAerAgreed! You've misrepresented this product and need to provide for cancelations. BobT is why we thought this piece and without his clear association it it worthless.
Sep 25, 2018
HSO0
49
Sep 25, 2018
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JubilantBear"I'm sure..." You must be kidding. There's no "trust" in the knife business. UNLESS MESSDROP provides some proof that Bob is backing this they've cheated us.
Sep 25, 2018
Kill-Roy
71
Sep 25, 2018
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ADVcyclistTotally agree there should have been a vote among buyers!
Sep 25, 2018
Joshuarquinn
27
Sep 25, 2018
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JaleesaGThat is a pretty big change AFTER payment and months of waiting. Very uncool. What is the reason the changes were made and why wasn't it communicated much earlier?
Sep 25, 2018
Melcor
24
Sep 25, 2018
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JaleesaGThe only reason that I ordered the knives is because of Robert Terzuola's reputation. I think that it was disgraceful for you to remove his name without notifying your customers first.
Sep 25, 2018
Kill-Roy
71
Sep 25, 2018
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ADVcyclistShould of had a vote
Sep 25, 2018
Sharp1
12
Sep 25, 2018
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JaleesaGI like it, very clean. Look up the meaning of the Mayan Glyph (Mayan God of Edged Weapons), an Honor very well deserved by Bob “T”.
Sep 25, 2018
NorthEye
16
Sep 25, 2018
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JubilantBearWhere is his name on the blade? I do not see one... :( Very disappointed...
Sep 25, 2018
Sharp1
12
Sep 25, 2018
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Kill-RoyImagine what that knife would look if we always voted. I’ll take yours off your hands if you are in the USA.
Sep 25, 2018
BadComrade
67
Sep 25, 2018
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JaleesaGDefinitely bummed about this. People will Recognize the Terzuola name more so than the head... not sure it “cleaned it up“ either. I thought it looked just fine!!!
Sep 25, 2018
OT454
30
Sep 25, 2018
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JaleesaGI am not happy with the removal of Mr. Terzuola's name. Not happy at all.
Sep 25, 2018
FStopFive
33
Sep 25, 2018
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JaleesaGAgree that the name should have been left on there. Seems very disingenuous to announce this now. This whole drop has been a poor experience for me.
Sep 25, 2018
JubilantBear
100
Sep 25, 2018
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NorthEyeHis logo?
Sep 25, 2018
Kill-Roy
71
Sep 25, 2018
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Sharp1You're missing the point if a person at massdrop thought the blade would look "cleaner" with his name off the knife then he or she should have brought that info to the buyers and asked our opinion and get some feedback before saying after the knives ship o buy the way we made a change, or what would the people who purchased the knife thinķ
Sep 25, 2018
NorthEye
16
Sep 25, 2018
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JubilantBearLogo is not a name :( whole "trademark" is name + logo. See pics in inet
Sep 25, 2018
Milas
68
Sep 25, 2018
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JaleesaGThis unexpected change is disappointing, you should have removed the ugly massdrop logo and put Terzuola on the other side if you really wanted to clean it up.
Sep 25, 2018
Steven_9610
42
Sep 25, 2018
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JaleesaGThere was so much lack of communication on this run it’s very disappointing. I honestly would have at least liked to have been notified ahead of time of any changes to the product, plus I never recieved the Q&A email and have made sure to check spam & etc. The knife isn’t ruined without his name, but come on guys you’re better than this. Now you guys are just going to recieve so much hate on a product people invested 6+ months ahead for and last minute you tell them there’s a change? I mean honestly come on.
Sep 25, 2018
pedropol
35
Sep 25, 2018
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JaleesaGtotally misrepresented the product. They should have a policy to hold shipment and have the name added. Best of all is if they can erase "massdrop" and add Terrazola. Very unfortunate bait and switch.
Sep 25, 2018
kennedyzero
193
Sep 25, 2018
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JaleesaGOh. My. God. Calm down everyone 😂 It’s some lettering... its almost like some people buying this had no intention of using it as a tool and intended only to stare at it, obsessing endlessly over the font of the logos used.... oh wait 🙄
Sep 25, 2018
Larryklunk
107
Sep 25, 2018
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MilasYeah, would have removed the massdrop logo over dropping Terzuola from the blade. That’s crazy.
Sep 25, 2018
Knifebuyer
24
Sep 26, 2018
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JaleesaGNot a great decision. Terzuola’s name is completely intertwined with his design and legacy with the custom knife making community. I’m sure you’re aware of this and I can’t say youre not being disingenuous when you say you did this to make the blade look cleaner.
Sep 26, 2018
Davidsh331
284
Sep 26, 2018
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JaleesaGNO, leave Terzuola in tact and remove Massdrop if you need to remove anything. Terzuola is what I'll remember years from now, not Massdrop. The name Terzuola has much more significance to the knife than Massdrop.
Sep 26, 2018
Tw12
19
Sep 26, 2018
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JaleesaGThis is ridiculous!! False advertising. First how do we know Terzuola produced this knife and is willing to back it if he isnt willing to put his name on it! We paid for a product months ago in good faith to which you are changing withoit notification. I think everyone should be given justification from the manufacturer. Additionally I feel I was intentionally lied to by massdrop who is taking the attitude we should just deal with it and still pay full price. Insane. I won’t trust anything from massdtop again. This is like buying a Rolex in Mexico.
Sep 26, 2018
Magnus617
43
Sep 26, 2018
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JaleesaGIs it me, or does the hardware look way different too? I also agree that they should have let us vote on any changes.
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Sep 26, 2018
Gadgetman7
91
Sep 26, 2018
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JaleesaGI’m NOT happy about the name removal You have asked before you made that decision. As it stands this is somewhat of a bait and switch. You should offer refunds fir anyone that is not happy.
Sep 26, 2018
Evanstoner
24
Sep 26, 2018
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JaleesaGYikes. This seems to be a major point of contention. I personally think it looks cool with the logo, but I definitely think this should have been communicated/discussed before sending the items out. It's almost as if they are starting to do damage control between the time that the knives are sent out, and the time that the first knife gets delivered..............and people start hitting the message boards with complaints.........which could be tomorrow.
Sep 26, 2018
DDro
390
Sep 26, 2018
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ADVcyclistseriously... why not deliver what was promised (and marketed)?
Sep 26, 2018
WoodyBalto
432
Sep 26, 2018
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JaleesaGWow... I would love to know the "Real Story" I can't believe that removing the designers name from the knife would not be received with harsh criticism from those that already paid for their knife. I'm guessing that something bigger and perhaps legal happened and doing this was the Best of several worse options. Also consider the fact massdrop concealed this info from us until after the knives were shipped. They knew customers were gonna be pissed and some will try to cancel and likely still will. Personally, I don't think I would have joined this drop if not for the Legendary makers name.
Sep 26, 2018
drpro
15
Sep 26, 2018
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JaleesaGRather sad changes are made without notifying the purchasers.
Sep 26, 2018
UngerRobbyt
2
Sep 26, 2018
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JaleesaGNot great timing on that info, but it doesn’t really change my feelings on the knife. If I was a serious collector and not a user I could see myself being upset. I like massdrop’s collaborations and own many. That said, you kinda know what you’re getting into when you order one. It’s going to take a long time to get and you’ll get something close to what you ordered initially. Still have been impressed with the products overall.
Sep 26, 2018
MoonStan
220
Sep 26, 2018
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JaleesaGWhat is the reason? The real reason ?
Why were we not notified about this when the decision was made?
Massdrop.... you're losing TRUST! Caution now
Sep 26, 2018
TheOldMan
13
Sep 26, 2018
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JaleesaGTake the Massdrop off!!
Taking the Logo off was disingenuous to say the least! Sogn me up for a class action lawsuit!!
Sep 26, 2018
TheOldMan
13
Sep 26, 2018
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TheOldManSo upset, I cannot spell right.
Sep 26, 2018
MoonStan
220
Sep 26, 2018
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Magnus617God damn you're right! Where are the bronze accents?! Holy shit this whole thing is fishy, the knife pictured in the update better be a prototype
Sep 26, 2018
no-thing
11
Sep 26, 2018
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JaleesaGWish the "massdrop" had been dropped as well. I don't mind "Terzuola" being dropped if the dragon head is Mr Terzuola's makers mark, will have to do some investigating.
Sep 26, 2018
Jakpro
128
Sep 26, 2018
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Magnus617It does look like the hardware has a different finish. NOT GOOD AT ALL!!
Sep 26, 2018
Spntk
8
Sep 26, 2018
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JaleesaGAnyone unhappy with this can just send their knives to me. I’m not going to pay you for it, but I’ll definitely take them if you’re all so unhappy about it.
Sep 26, 2018
mhwolf
65
Sep 26, 2018
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BadComradeI agree BadComrade, I do not think the knife was too "busy" to remove his name. We have to tell T fans that this is one of only very few of his that only have his logo (but not hiis name). Be thankful that they did not replace his name with "Made in China."
Sep 26, 2018
See2
15
Sep 26, 2018
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JaleesaGI agree with the others-I prefer Bob’s name and logo in the blade. As the people funding this drop, we should have been notified in advance. You already have my money, and the knife will be here tomorrow-still I am disappointed.
Sep 26, 2018
MoonStan
220
Sep 26, 2018
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Tw12Dude, this is the Terzuola logo. There's no way MD or any other manufacturer can use it without authorization from Mr Terzuola. That's not the point, the point is: they made changes and only informed the customers after the knives were produced and shipped and that is NOT ok . This is still the same Terzuola designed knife.
Sep 26, 2018
Jakpro
128
Sep 26, 2018
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JaleesaGThis is NOT THE KNIFE THAT I ORDERED AND PAID FOR AND THEN WAITED OVER 5 MONTHS FOR!!
The hardware is changed and the designer’s name is missing. What else is changed??
Sep 26, 2018
bmdub
65
Sep 26, 2018
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JaleesaGI'm really sorry guys. It just goes to show you never can please them all. Half bitch about too many logos and the other half bitch when you deliver a clean design. Knife looks great, keep up the good work.
Sep 26, 2018
Sammi
106
Sep 26, 2018
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JaleesaGAre the hardware still anodized titanium? The new pix looks stonewash vice satin too.
Sep 26, 2018
JubilantBear
100
Sep 26, 2018
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Magnus617Yeah that is a bigger difference, I'm hoping it's just the angle to highlight the logo made the hardware look different
Sep 26, 2018
JoeP
64
Sep 26, 2018
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UNAerI completely agree with UNAer. I see they didn't remove "Massdrop". When are they going to clue in that no one give a s**t about Massdrop being on their blades. However, we do care about the name of one of the greatest knife designers ever on our blades. Hey Massdrop, start designing your own knives, wait a few decades, and then maybe you will have earned the right to remove names.
Sep 26, 2018
LongGenericUserName
82
Sep 26, 2018
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JaleesaGThat sure doesn't look like the hardware pictured. Can we have finished photos of all 3 in proper lighting? I'd like to see the pocket clips as well.
I bought this to support Bob's vision, not massdrop's.
Sep 26, 2018
crowleykirk
166
Sep 26, 2018
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JaleesaGGreat, the take the maker mark off and add the butt ass ugly Massdrop logo. Last knife I purchase from MD.
Sep 26, 2018
Omniseed
1972
Sep 26, 2018
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JaleesaGI love it, looks gorgeous, and I hope you never give in to the 'no logos' crowd, because they're a nice opportunity to add a little embellishment to the knife. Well done engraving is a good thing.
ETA- the bronze looking much darker than the preproduction photos is an issue for me, it's not the first knife this has happened with and it does affect the choices people make in regards to color scheme.
Sep 26, 2018
Sammi
106
Sep 26, 2018
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SammiThis is a Massdrop knife, designed by Terzoula, manufactured by WE, and those that paid in advance the investors. The investors get a little something that was spelled out earlier. Now if we bitch hard enough maybe we can get a little more.
Sep 26, 2018
PatrolLeader
14
Sep 26, 2018
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JaleesaGSadly, removing Mr. Terzuola's name does not give the knife a cleaner appearance, only decreased the knife's value ! The decison is not right without buyer's consent as we don't get what we paid for.
Sep 26, 2018
Whiteace187
18
Sep 26, 2018
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JaleesaGThis is not supposed to be done without letting buyers know, I purchased an item based o a picture and description you provided. And now I'm getting something different without even being told after payment was already received.
Sep 26, 2018
fonedork
39
Sep 26, 2018
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JaleesaGThere’s no changing the design period, whether people vote for it or not. Changing this design after collecting orders and payment is a big big problem for you guys. I wouldn’t have bought the knife in this picture, with the changes you just disclosed to us after shipping these out. So crazy.
Sep 26, 2018
ADVcyclist
141
Sep 26, 2018
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kennedyzeroHow about looking closely at the hardware changes in the photo without his name and the ones from when it was originally presented... It's not just the loss of a name (technically they could have dropped the MD name and added his in their place.) this is not an insignificant amount of money spent for what looks like many compromises and cuts in final product quality.
Sep 26, 2018
Magnus617
43
Sep 26, 2018
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Magnus617I dont know... the pic I posted of the original listing, the hardware looks more polished, or at least just machined bronze titanium. This new pic looks more like a dark tumbled bronze. I did a double take because I thought the thumb disk looked like it was just black, then I noticed the pivot was different too.
Sep 26, 2018
Omniseed
1972
Sep 26, 2018
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HSO0But it still has his logo on the show side of the blade, which is a first for these collaborations I think.
I also think the hardware looks way worse than what was pictured in the initial drop, to the point that I would ask for a new set of hardware that actually looks bronze.
Sep 26, 2018
AFRcustom
17
Sep 26, 2018
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JaleesaGLet me see if I got this straight. About three months ago I commissioned a knife designed by Bob Terzuola. Built in China under a contract signed by massdro that would get inspected and approved under Bob Terzuola quality standards. I made a purchase order based on a few pictures and a pretty good and detailed description. Along the way I’ve got a couple of emails about how everything is on schedule and eventually I’ve got a confirmation number from fedex saying that the knife got shipped. And a bit later I get another email expressing how one of the main features is missing from the blade. That is not the knife I ordered. I’m not sure which way I’m gonna go about it but this is very unprofessional. I asume some people might be sending them back and ask for a refund. I definitely consider it.
Sep 26, 2018
fonedork
39
Sep 26, 2018
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Gadgetman7They do offer refunds where the product received is not as advertised.
Sep 26, 2018
Thomasf14
41
Sep 26, 2018
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JaleesaGThis is really disappointing. The Terzuola logo was great as is. If you wanted a cleaner blade you should have changed the massdrop logo and the serial number. The main reason I bought this knife was the Terzuola design. This is my first experience with massdrop, and I was under the impression that the design was final. Changing the design, and not telling us until after you shipped it out is not a good business practice, and I will avoid massdrop in the future.
Sep 26, 2018
A community member
Sep 26, 2018
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JaleesaGHow do I return this when it arrives as it isn't the product I ordered?
Sep 26, 2018
SuzTerzuola
59
Sep 26, 2018
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UNAerI had no idea
Sep 26, 2018
blujaydad
7
Sep 26, 2018
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JaleesaGShould have left the Terzuola” engraving on 6he knife.
Sep 26, 2018
DBSS
217
Sep 26, 2018
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JaleesaGAsking the people that bought and paid for the knife about the name removal should have been step number 1 in making that decision. And why let people know after you have shipped some? You have known for ages about the change... Secondly, the new hardware looks like balls. Thirdly, based on that picture, the grind is thick enough to be used as a hatchet. I have a very very strong feeling that you are going to be getting a lot of returns and a lot of unhappy or angry people based on quality of this knife. Try being upfront with ALL changes and also making sure that the final product is of a higher value than the amount paid. That is the whole point of Massdrop. To buy a large number of things so that the quality to cost ratio is better. In this case, I have a seriously bad feeling that this knife is going to be pretty junky compared to the amount paid.
Sep 26, 2018
A community member
Sep 26, 2018
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JaleesaGThe truly baffling part is that you thought the blade was too wordy, so you kept the word massdrop on it and dropped the word Terzuola. Why does massdrop's name need to be on it in the first place? You didn't design it, you didn't make it, you just hosted a sale for it on your website. When I buy a knife from amazon they don't etch the word amazon onto it before they ship it to me. Nor does knifecenter, or bladehq, or any of the other websites that sell me knives for that matter.
Sep 26, 2018
genka13
19
Sep 26, 2018
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ADVcyclistmy first thought exactly was regarding the hardware, looks tarnished in the photos. better not get one that looks anything other than what the massdrop photos looked like. shame on them for not asking the buyers about the removal of the name.
Sep 26, 2018
drpro
15
Sep 26, 2018
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genka13Just went to Bob's website and there are pictures showing the MD knife. One side has his name and logo, the other MD engraving. It would be interesting if Bob knows the knife design has changed. My guess is his site is showing the prototype knifes and he hasn't seen what was produced.
Sep 26, 2018
DirtyDog
11
Sep 26, 2018
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JaleesaGHere are my 2 cents... The final design should have not been changed without letting us know way before they shipped. That would have given us time to cancel the order if it meant that much, which it does for some. The only reason I bought this is that I love Bob T and can't afford one of his customs. I am guessing that is why most of us bought them. If any of the logos should have been changed or removed it should be the Massdrop logo. I also saw that some people noticed the pivot screw looks like crap. I hope they don't in person. I am not happy about this Massdrop and I wish I would have been informed about this much sooner.
I am guessing the real reason behind the change had nothing to do with the "look" and more to do with using Bob's logo on a knife that he designed and didn't make. I think having the word "design" under the dragon head would have been a better option over removing "Terzuola" completely.
Sep 26, 2018
RaptorOnDRADIS
12
Sep 26, 2018
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JaleesaGI’m in the camp that would much rather Terzuola stayed on the blade with the dragon head. I’m disappointed at this change, but still looking forward to seeing the final product. I will certainly think twice before joining another Massdrop-made drop though.
Sep 26, 2018
massdrop01
783
Sep 26, 2018
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JaleesaG@Massdrop @JonasHeineman
1. If you guys wanted the knife to look cleaner, you should remove "Massdrop" logo instead. 2. It'd be nice to show proof of Terzuola approving this change to remove his name from the knife he designed. 3. The pivot screw looks way different from what's pictured here. It looks unfinished and covered with dirt. You guys pulled this stunt again after the Perpetua drop where the final product has cheap hardware store screw instead of the nicely machined screw shown in the drop picture. 4. Your buyers make purchase decision based on the product description here via marketing text, technical specs as well as(if not most important) the images. If you decided to make changes that could potentially alter purchase decision, it's "bait and switch". I might be nitpicking here but when your buyers are spending >$150 for a knife they are probably looking beyond basic functionality. 5. I don't see any disclaimer stating "prototype shown here, final specs/details might be changed", so it's not well understood that these are subject to change.
Sep 26, 2018
kennedyzero
193
Sep 26, 2018
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ADVcyclistI don’t think you can call what has been changed “compromises or cuts.” Choosing not to put the name on the knife is just a design choice, albeit one you are entitled to dislike, I don‘t mind either way. And it’s hard to tell from the picture here, but it looks like they actually added and acid or stone wash to the finish of the bronze anodized hardware, which would be an extra step, not a cut. You are entitled to rage about this if that’s how you want to spend your time and energy, but I’m going to get the knife first, and see if it’s nicely done, and likely it will be if the previous collabs with WE and MD are any indication. I definitely care about the quality of products that I purchase, however I think a lot of the vitriol being spewed here is just internet anger for internet anger’s sake 🤷‍♂️ I’m just trying to bring a little balance.
Sep 26, 2018
massdrop01
783
Sep 26, 2018
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JaleesaGAlso makes me wonder why unlike other drops this one has no update or WIP pictures, and we only get this update after the product is shipped? Was Massdrop already aware of the changes(maybe unintentionally made during the manufacturing?) and decided to just "go with it" while sending out pre-emptive damage control post in the form of update before people start receiving their knives? Sorry i might be throwing far-fetched conspiracy theories here. But the timing of this comm is peculiar, not to mention the SNAFU with the repeated Perpetua delays causing people to suspect that Massdrop never intended to deliver them on-time in the first place, knowing that there's lower probability of people canceling due to delay vs showing delivery date too far in the future.
Sep 26, 2018
Terrificknifeguy
41
Sep 26, 2018
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UNAerBob Terzuola probably asked for his name to be taken off. I wouldnt blame massdrop right off the bat. (Maybe the knife didn't make his approval)
Sep 26, 2018
Davidsh331
284
Sep 26, 2018
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Sharp1I don't think you understood the message. He wants the knife, but WITH the designers name as well... Its only appropriate to recognize the designer. Would you buy a painting with the artists signature removed to "clean it up"?
Sep 26, 2018
Davidsh331
284
Sep 26, 2018
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JubilantBearBut they didn't get mine. Wait till the next time you buy a car with 4 wheels when you shopped it, then you go pick it up at the dealer to find that it then only had 3. Some moron thought it would look better with fewer wheels.
Sep 26, 2018
Davidsh331
284
Sep 26, 2018
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HSO0Was "MESSDROP" an Intentional typo? I like it.
Sep 26, 2018
LongGenericUserName
82
Sep 26, 2018
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Magnus617It looks like it's a very dark bronze with stomewashing. That's quite a bit different from the bright almost golden look in the photos. The two half ass camera phone photos aren't giving me a great sense of confidence.
Sep 26, 2018
Davidsh331
284
Sep 26, 2018
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JaleesaG
search
This is what I ordered. This is what I want to receive, else this will be the last drop that I join.
Sep 26, 2018
LongGenericUserName
82
Sep 26, 2018
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Davidsh331Welcome to the last drop club.
Sep 26, 2018
Jakpro
128
Sep 26, 2018
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JaleesaGI don’t think that MassDrop intentionallay left of Bob’s name. I think that WeKnives did not print his name and shipped the knives.
When they went through QC, MassDrop spotted the error, but rather than returning the knives to We Knives, they hatched this scheme to hoodwink and bamboozle the customer knowing that once they received the knives most of them would just roll over and take it up the rear.
I want a refund of the full price and I think that there should be additional compensation for my waiting 5 months for a knife that was significantly different from the ordered knife.
Sep 26, 2018
LongGenericUserName
82
Sep 26, 2018
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JakproI think you're spot on. I'll go so far as to say they knew about this weeks or months ago. I still like the knife...just might need to make some alterations to their logo on mine.
Sep 26, 2018
enord
19
Sep 26, 2018
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JaleesaGI personally like it better without the name, but to each their own. When you order preproduction products I think you have to expect you might not get a product that looks 100% like the mockup.
How the knife feels and performs is by far the most important factor to me anyway. You could totally remove all logos and it wouldn’t change how the knife cuts or feels in the hand or pocket.
Sep 26, 2018
dweikum
9
Sep 26, 2018
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TerrificknifeguyIf Bob had pulled his name, he would have pulled his logo as well. And, @SuzTerzuola (Bob's wife and business partner) indicated above that she was not aware of this change, so I'm betting Bob was not aware...but he's aware now.
While it would be very disrespectful to remove a maker's name from his design, it's doubtful that anyone at MD [decided] to remove Bob's name without consulting him, that would be seriously messed up...ok, maybe Jonas would do that. But a more reasonable assumption is that WE marked the blades wrong and shipped them along, so MD is doing some preemptive damage control, hoping it will all be fine and they won't have to take too many back.
Sep 26, 2018
ponagathos
512
Sep 26, 2018
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JaleesaGI have to say I prefer the original logo with the smaller dragon. I can live with that change though. More worrisome is how the thumb disk and pivot screw look in those pics. They are far, far removed from the original design. Expect a return if my knife look like that one.
And why are you shipping a $150 knife Smartpost? It is the worst possible shipping method as far as I am concerned. How much does it save really? I received two shipping notices from you Friday. The first sent USPS was received Monday. The Smartpost is not expected until Friday. Plus, I have had two Smartpost packages with delivery issues that required me to go to the post office and then it takes forever for then to find it because it is not in their system. It is the worst.
Sep 26, 2018
LongGenericUserName
82
Sep 26, 2018
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JaleesaGAfter reading all the comments including Bob's wife (who is one of the bestest people on the planet)....
Can you just admit that these got botched in production and you only caught it during "QC" after shipping?
The lack of updates, the no Q&A...it's fairly clear you knew about this for awhile. Maybe give us a few bucks off and make sure Bob gets paid.
Sep 26, 2018
Terrificknifeguy
41
Sep 26, 2018
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dweikumThey had one job! Lol
Sep 26, 2018
JubilantBear
100
Sep 26, 2018
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Davidsh331yep you are totally comparing apples to apples here bud
Sep 26, 2018
arpoc
6
Sep 26, 2018
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JaleesaGAll these people losing their s*** over a few letters. Yes, there should have been better communication, but you’re all acting like they changed the steel, or the design somehow, or that they promised that BT hand engraved his name on the blade. It is a Terzuola design, and his graphic logo remains on the blade designating it as such. Slapping a name on the blade doesn’t make it a custom. Lets keep in mind that this is a collaboration that Massdrop made happen, and they have every right to put their name on it. It is an original Terzuola design made by a respectable manufacturer at an unbelievable price. And it’s shipped AHEAD of schedule. Overall I’d say Massdtop have done us a great service by making such a product available. THANK YOU MASSDROP.
Sep 26, 2018
WoodyBalto
432
Sep 26, 2018
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arpocI think most people are upset because they feel like massdrop pulled some sneaky shit by waiting until AFTER the knives were shipped before saying anything. It's a very bad business practice. They should have been more transparent with their customers. I can live with the missing designers name. What I won't live with is if they also changed the finish on the hardware. I guess i'll know in about 9 hrs.
Sep 26, 2018
Phineus
73
Sep 26, 2018
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JaleesaGThe thing I really like about this is the first couple posts are pretty obviously BS spoof accounts designed to give positive spin to drops.
" i LOVE the dragon head -- and the massdrop logo looks great in this largely linear design! great job, guys! " Like, really? Who's going to believe this isn't a fake account trying to get out ahead of the bad PR that's inbound?
Sep 26, 2018
A community member
Sep 26, 2018
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JaleesaGSurely it is stating an obvious prime principle of commercial integrity to say that what a customer has bought and paid for is what must be delivered. Imagine if you had ordered a pair of shoes in black from me but received brown with the explanation that, in my opinion, it was a better color and that you should therefore accept the pair without first being informed that I had substituted my aesthetic for yours - you would be shocked and angered. Quite reasonably so. This is also where the argument “why all the fuss, it is still a working tool after all” also fails. A pair of cheap sneakers will serve to provide me comfort and protection when walking, but those are not the only attributes I have in mind when I order let’s say a pair of cap toe chestnut colored uppers from Allen Edmonds. Decent form would have dictated at the very least that you had preemptively and explicitly apologized and offered a refund BEFORE sending out the altered product. What a sad waist of good will. Gimleteye
Sep 26, 2018
Terrificknifeguy
41
Sep 26, 2018
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JoePDude hold up, if it wasn't for MD we wouldn't even have this. I think it's ok they put their names on it.
Sep 26, 2018
Kward
57
Sep 26, 2018
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JaleesaGCan we have instructions for returning instead of complete silence? It’s unacceptable to send out a complete different product. I’m not even that upset about the logo, but the hardware looks like garbage in that picture.
Sep 26, 2018
Jakpro
128
Sep 26, 2018
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The CRKT BT-70 has Terzuola on the blade. Mine does
Sep 26, 2018
A community member
Sep 26, 2018
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kennedyzeroIT IS NOT "just some lettering" !! You are obviously totally unfamiliar/unschooled in knives and knife collecting, or else you would not make such a uninformed and bogus statement.
Sep 26, 2018
A community member
Sep 26, 2018
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JaleesaGI hate how Massdrop just casually and totally disingenuous does this kind of s**t - and then thinks to get away with it. So let me get this straight: (...)"During the production process, the decision was made to remove the “Terzuola” engraving on the knife to give the blade a cleaner appearance. "(...) So, during a (literally) MONTHS long production process, "someone" (Who? We like to know!) changes the specs/looks on something ordered and NO ONE informs us, until AFTER the fact and AFTER I get my shipping notice? Sorry but how the f*** does this fly? It's like ordering a Mercedes and then after you order it they go: let's strip part of the badge of it? What is the procedure when one does NOT agree to this change? Please update us on that! Do something useful instead of just trying to slip this in and expect to get away with it!
Sep 26, 2018
Kenko
37
Sep 26, 2018
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JaleesaGWhy the changes? The gold/bronze accents was one of the reason I went for this knife. Can you post more photos of the whole knife?
Sep 26, 2018
MrCho
37
Sep 26, 2018
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SuzTerzuloa (Bob's wife) commented that they had no idea it was removed. Don't know if she meant herself or both her and Bob.
Sep 26, 2018
Steven_9610
42
Sep 26, 2018
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WoodyBaltoLet me know I have to wait til saturday0
Sep 26, 2018
Kill-Roy
71
Sep 26, 2018
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TerrificknifeguyHe said in this thread he had no idea!
Sep 26, 2018
Kill-Roy
71
Sep 26, 2018
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Sep 26, 2018
Kill-Roy
71
Sep 26, 2018
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dweikumThat's what I think as well it was a who oops and a o shit ...... followed by a "design change" at least we have a clean design😨😨😲
Sep 26, 2018
josh_b
267
Sep 26, 2018
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MrChoDid she say when they were informed? It seems so inappropriate to mess with a craftsman's logo without his knowledge. Like that would require an astounding failure of common sense on the part of Masdrop.
Sep 26, 2018
fuckshitstack
241
Sep 26, 2018
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JaleesaG@JonasHeineman completely disingenuous business practice here. it's outrageous to remove the designer's name from the blade and only inform customers after the product is shipped. There were NO UPDATES at all during this production. It's hard to have faith in Massdrop when they change a product after it was purchased. Extremely disappointed with this change and the lack of communication throughout this process.
Sep 26, 2018
ADVcyclist
141
Sep 26, 2018
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kennedyzeroUntil JaleesaG responds to the very visible changes from the originally presented design; everything posted is hearsay. I've built a career on TQM of electrical power products that serve critical infrastructure projects all over North America. If a customer calls me to do applications engineering with them for our product and I shipped them something different, they're gonna be, rightfully, upset.
I purchased this knife due to its simplicity of design (based on the photos) and choice of metal for the blade, but the cherry on top that really made me commit to it was Terzuola's master hand overseeing the quality; not Massdrop's. There are literally hundreds of knives on MD that I could have bought in the interim, and many hundreds out on the other markets that I could have spent much less money on for an excellent blade.
I committed to this like I would to a fine watch, an investment piece. One that I expect a promised aesthetic and exceedingly high level of quality in. What I see from the photos from JaleesaG do not represent either of those. I did not commit to "acid wash" and do not believe that adds value... I committed to the design, as presented.
I agree that many of the comments here are over the top and "pants on fire" I think my original comment summed it up succinctly and I intend to hold Massdrop accountable if the final product is not delivered as presented and promised.
Sep 26, 2018
warren55
3
Sep 26, 2018
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JaleesaGI am disappointed. I paid for a knife with certain characteristics and you changed without authorization. Why? Who said it ..."to give the blade a cleaner, more sleek appearance" ? :-(
Sep 26, 2018
normalguy
2
Sep 26, 2018
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Gadgetman7Exactly. If you don't mind or even like it better with changes, fine. If not, Mdrop should cancel your order and refund, because they are not delivering what you bought..
Sep 26, 2018
Loophole
3
Sep 26, 2018
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JaleesaGNot real happy with removal of the designers name, I for one am buying this because Bob T designed it. his is my first experience with Massdrop, and it's too bad it wasn't a good one.
Sep 26, 2018
ALX21
5
Sep 26, 2018
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JaleesaGWhat is the return and refund procedure if we don't want to keep the knife? I haven't made up my mind just yet but that modifcation is a big deal to me, it is not the knife i ordered! On top of that, if the hardware on the knife i receive looks anything like the one in the picture you posted i'm pretty sure, i will not want to keep the knife. First experience ordering a Massdrop collaboration and i'm not very happy so far!
Sep 26, 2018
UNAer
49
Sep 26, 2018
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SuzTerzuolaSize, this is Jim. To say I am disappointed is an understatement. Taking Bob’s name off was crap! I agree with a lot of the other posts, why not take off MASSDROP instead? They should have contacted you and Bob as well as all the buyers for consent or at least an option to cancel our orders. Seems to me this is worse representation and marketing than a four letter knife company I can think of. Regardless of what happens, it is my LAST MASSDROP purchase of any kind!
Sep 26, 2018
WoodyBalto
432
Sep 26, 2018
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Steven_9610BAD NEWS... Delivery came early. This IS NOT the knife I ordered. NOT Acceptable. I would never have a purchased this knife had I known it would look like this. Back to massdrop she goes. I HATE the tumbled, stonewash hardware. The bright hardware in the sales photos is what sold me.
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Sep 26, 2018
BadComrade
67
Sep 26, 2018
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WoodyBaltois that the green version or the tan version? I can't even tell
and wow you got that fast. I live an hour from their warehouse in NJ and it still says friday delivery for me
Sep 26, 2018
WoodyBalto
432
Sep 26, 2018
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BadComradeTan, I can only imagine the green looks worse with this harware.
Sep 26, 2018
ADVcyclist
141
Sep 26, 2018
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WoodyBaltoThat is truly unfortunate and just confirms what many here feared; Massdrop changed the specifications, changed the design, and failed to inform us until after shipment.
I'll repeat my initial statement; BAD FORM MASSDROP!
Sep 26, 2018
BadComrade
67
Sep 26, 2018
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WoodyBaltowow..... of course i opted for the green version too.
Sep 26, 2018
FStopFive
33
Sep 26, 2018
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WoodyBaltoThanks, Woody! I totally agree...this is not what was shown nor what we purchased.
Clearly there's more than a couple of us that feel this way and the silence on Massdrop's part is deafening. I would expect this sort of "we already got your money, we don't care" treatment from other vendors but I expected more from Massdrop. Maybe that's my fault.
This is *absolutely* the last drop I'll ever be a part of, knife or otherwise. Hell, I'll be lucky if I even *receive* my knife since it's next to fucking impossible to update your shipping address if you move between when the drop closes and when the drop ships. Considering that time frame was a little over FIVE months, it's mind boggling that there's not a "please confirm your shipping address" communication prior to shipment so that shit like this doesn't happen. Apparently it's easier to split the atom than re-route a FedEx Smartpost shipment. But considering that substantive changes like removing Bob's name from the knife weren't communicated either I guess I shouldn't be surprised.
Massdrop: This is not how you keep customers.
Sep 26, 2018
Kenko
37
Sep 26, 2018
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WoodyBaltoI feel the same way about the hardware :/ Mine is already on it's way, it's gonna be a nuisance sending it back from the Netherlands, especially when there are import taxes involved... This is such a let down :/
Sep 26, 2018
harveyfnj
83
Sep 26, 2018
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Davidsh331if this is what "I" ordered but NOT what I receive, I will demand an immediate refund for the full amount I paid. This is not the first time messdrop has suckered buyers.
Sep 26, 2018
Drewzilla
89
Sep 26, 2018
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@jonasheineman this is your project and you claimed that these knives were QC’ed by you in a post 6 days ago. So what is going on? @jaleesag started a firestorm here and no one from Massdrop is weighing in? You’re better than this, man.
Sep 26, 2018
harveyfnj
83
Sep 26, 2018
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JaleesaGThis knife without the Terzuola name on it is just another generic knife, and NOT worth what I paid for it. Once again, messdrop offers a Mercedes for the price of a Caddy, and delivers a Chevy. Not going to fly. If I am dissatisfied with the knife I receive, back it goes for a FULL and prompt refund. And if this continues to stink of intentional deceptive and dishonest business practices, I will consider taking it up with a "higher authority." The other stinkeroo is the Apogee/messdrop collaboration where there were hundreds of complaints, none ever addressed, continuous lies from Jos Heineman, no confirmation that the blade steel used was what was promised, shoddy QC, etc. I bought 4 of those, 3 for gifts, so I'm out $280 on that one deal alone. If you are dissatisfied, people, raise your voices.
Sep 26, 2018
harveyfnj
83
Sep 26, 2018
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fonedork"Offer refunds"? You are ENTITLED to a refund if what they sent is not what you purchased.
Sep 26, 2018
ulven
25
Sep 26, 2018
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JaleesaGit's not a dealbreaker but i would have preffered it had the text remained
Sep 26, 2018
Swtrucker
14
Sep 26, 2018
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ALX21I ordered a knife that would be tops in my collection,maybe one day be worth alot more ,I at the least need a certificate of authenticity that Mr. T was designer of this knife
Sep 26, 2018
Omniseed
1972
Sep 26, 2018
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WoodyBaltoThat's the tan one, eh?
Pretty ugly hardware and clip, I thought they charged more than the Ferrum Forge collabs because of things like the nice bright bronze in the preproduction photos.
I don't want dirty looking bronze, I hope this is a problem that can be addressed without simply returning the knife. I think they need to get correctly finished hardware from WE so we can correct the deficiency without abandoning the whole collaboration.
Sep 26, 2018
Omniseed
1972
Sep 26, 2018
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DrewzillaIt's 8:30am in California, maybe it'll take them a few hours to get in and start addressing it.
Definitely not cool to drop this on @JaleesaG to deal with alone, and I don't love waiting till after they shipped to show the altered hardware finish without even mentioning it.
Sep 26, 2018
WoodyBalto
432
Sep 26, 2018
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OmniseedAre you suggesting they they get WE to create complete hardware sets in the correct finish and send those to MD and MD send those to customers that purchased the knife? I think it would probably take a couple of months to get those pieces in the hands of customers and MD would not be inclined to handle the task.
Sep 26, 2018
Omniseed
1972
Sep 26, 2018
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WoodyBaltoYeah. I think they might like that option better than refunding hundreds of now-angry customers.
Sep 26, 2018
Swtrucker
14
Sep 26, 2018
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LongGenericUserNameThe hardware color was the reason for my color choice, after the problems with the last drop,now I'm wondering if it is nitro-v steel
Sep 26, 2018
Aleforme
21
Sep 26, 2018
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WoodyBaltoLooks aside, hows the quality of the knife?
Sep 26, 2018
harveyfnj
83
Sep 26, 2018
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Omniseed" It's 8:30am in California, maybe it'll take them a few hours to get in and start addressing it. " Don't hold your breath. The way they handled this major change to our orders is indicative of how they handle other problems: they ignore them until they go away. Will be getting my "unsigned" knife today or tomorrow. As a knife collector, I would not have ordered this knife WITHOUT the Terzuola name on it. We shall see........
Sep 26, 2018
Benjabooly
373
Sep 26, 2018
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OmniseedI agree, @JaleesaG is not solely responsible for this, but at the same time the changes are enough to of been the difference between buying and not buying this knife. I can't even carry this knife (Im a lefty) but I got it just because I NEEDED a Terzoula design. The slight changes are enough that I might not of gotten it in the first place.
Sep 26, 2018
Drewzilla
89
Sep 26, 2018
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WoodyBaltoWhat. Is. That. They swapped the hardware and forgot to mention that as well? I didn’t want to do this, but I’m going to have to declare SHENANIGANS
Sep 26, 2018
harveyfnj
83
Sep 26, 2018
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DrewzillaThis is another Joseph Heineman project? That explains a lot....the duplicity, deception, poor communication (you should see the sh*tstorm around the Apogee/messdrop chef's knife collaboration.)
Sep 26, 2018
WoodyBalto
432
Sep 26, 2018
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AleformeIt's fine, It's up to WE standards but I didn't inspect it too close before packaging it back up to be returned. It looks so ugly that no amount of Amazing quality would make me want to keep it.
Sep 26, 2018
Spike_SPGL
138
Sep 26, 2018
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enordIs someone bringing logic to this issue? WTH GET OUT OF HERE WITH YOUR RATIONAL AND WISDOM!
Sep 26, 2018
Benjabooly
373
Sep 26, 2018
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harveyfnjYou should check out any of the Ferrum Forge knives, they are 10/10 work, and it just shows what massdrop CAN produce.
Sep 26, 2018
Aleforme
21
Sep 26, 2018
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WoodyBaltoThanks. Mine is due to me next Wednesday. Curious to see how the black version will look.
Sep 26, 2018
harveyfnj
83
Sep 26, 2018
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DrewzillaSadly, no, he isn't.
Sep 26, 2018
fonedork
39
Sep 26, 2018
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harveyfnjYeah, you are ENTITLED to a refund because they OFFER it, smarty pants
Sep 26, 2018
harveyfnj
83
Sep 26, 2018
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fonedork I'm not sure what your snarky comment means (and it has no place here), but for everyone else's information:
Massdrop Return Policy We only offer returns for items that arrive damaged, defective, not as advertised, or missing components.
I think "not as advertised" covers it.
Sep 26, 2018
harveyfnj
83
Sep 26, 2018
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fonedorkoh, and for your further information, I am ENTITLED to a refund when someone takes my money and sends me something else. has nothing to do with what they OFFER.
Sep 26, 2018
fonedork
39
Sep 26, 2018
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harveyfnjActually whether you're entitled to a refund has everything to do with what they offer, through their return policy, otherwise you wouldn't feel compelled to recite the return policy. Which you did. The return policy defines the situations in which they offer returns. They generally do not offer returns. In the present situation, they do, by the terms of the return policy. Obviously you agree with me because you quoted the "not as advertised" language and determined that this situation is covered by the return policy. So stop ranting and trying to argue with me over colloquial definitions of words, maybe learn to calm down and listen before you go off getting all excited thinking you're some kind of word genius who gets to use capital letters and win on the internet.
Sep 26, 2018
Aleforme
21
Sep 26, 2018
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BenjaboolyNot sure this had anything to do with WE. They produced what was approved. So far, no reason to think this is not a 10/10 quality knife. Yes it's different than what was promoted and promised but that doesn't mean the quality is lacking. I still suspect most of the changes are due to MD, not WE.
Sep 26, 2018
fuckshitstack
241
Sep 26, 2018
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WoodyBaltoWOW the hardware looks completely different! @JonasHeineman what has happened with this?
Sep 26, 2018
genka13
19
Sep 26, 2018
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MrChocan you tag me in her comment, cant seem to find it. thanks
Sep 26, 2018
WoodyBalto
432
Sep 26, 2018
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fuckshitstackIt's clearly the wrong finish on the hardware. The original photo's show bright hardware and they were sent out with stonewashed dark bronze hardware. Imagine you bought a truck that was supposed to have chrome bumpers but when it was delivered they were painted dark brown instead?
Sep 26, 2018
Efjay
2
Sep 26, 2018
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WoodyBaltoThis was also supposed to have bronze anodized liners. Does yours have it? I can’t tell from the pictures.
Or can anybody who has received shipment confirm this?
Sep 26, 2018
Swtrucker
14
Sep 26, 2018
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harveyfnjI agree without the name. I would of looked elsewhere,I was also on the fence ,I been collecting for a little while now from alot of different designers and thought this would be ok for the money, I wasn't thrilled with massdrop on the blade #1 I think that brings the value down
Sep 26, 2018
WoodyBalto
432
Sep 26, 2018
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EfjayLiners are the same tumbled, dark bronze. Matches the ugly hardware. I took a couple more pics to show this. Also look how there is no contrast between the liners and the backspacer. Grrrrr.
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Sep 26, 2018
Josk
58
Sep 26, 2018
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KenkoSame here mate, also in the Netherlands. I guess our fellow purchasers in the States will find out much earlier if all the hardware (and clip) is messed up this way and post their findings here. That info alone could already lead to the decision to send it back anyway without even accepting or seeing the real knife. If all is messed up this way, ours will be too. If anyone here in the Netherlands decides to send it back, maybe refusal of the package before paying the taxes would be an option. First communicate with MD about it and let it go return to sender for a refund. Don't know if this is a possibility, but worth a shot to avoid the tax nuisance.
Sep 26, 2018
Omniseed
1972
Sep 26, 2018
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WoodyBaltoMassdrop really needs to understand that they cannot use brighter finish jobs for the sales photos and then ship these weird dark stonewashed finishes that don't remotely match what was advertised.
I forgave them for the Falcon Wing, and the Crux, and the Buc looked close enough I guess, but they had better not ship another knife with dirty hardware after advertising pretty bronze hardware.
I'm serious about asking them to ship correctly finished hardware, they are getting a warranty ticket from me and I'm asking for correct hardware or a $40 partial refund. That's less than it will cost me to get the finish to look like the advertised knife, and I think a fair cost for repeatedly advertising a finish they can't or won't deliver.
Sep 26, 2018
Swtrucker
14
Sep 26, 2018
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DisparateDanNo it doesn't look better,if u took ur massdrop off instead ,it would of looked better,what happened Bob didn't like the finished product and said take my name off
Sep 26, 2018
A community member
Sep 26, 2018
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JaleesaGAny lawyers here that can chime in on this from a legal perspective? Should all MD users come together as a group, to hold MD responsible for this FUBAR drop?
Sep 26, 2018
UNAer
49
Sep 26, 2018
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dweikumI believe you are correct on all counts. MD is doing damage control but lying to us to make it appear it was a planned change. Not sure what other changes occurred and they are not telling us about. If you can not deliver the knife you showed when we ordered it (and paid in advance) then MD should offer refunds. I have had success in the past contesting my credit card charges in similar situations and it appears I will be going that route again if MD does not offer full refund.
Sep 26, 2018
Larryklunk
107
Sep 26, 2018
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PhineusYeah, I thought the same thing. Massdrop employees or relatives/friends of massdrop employees. Lol.
Sep 26, 2018
Larryklunk
107
Sep 26, 2018
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BadComradeI got green as well. Mine‘s out for delivery today, so I’ll take a couple pics when I get home and unbox.
Sep 26, 2018
Kenko
37
Sep 26, 2018
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JoskThough the way it's handled by MS is really messed up, I am still considering giving this knife a chance. I own multiple WE knives and know how good a knife they can produce. Also, this is still a very recognisable design by Bob Terzuola. Hopefully MS takes responsibility, give more clarity on what happened and also offer a gesture to compensate. Else this will be the last time I join a drop.
That said, I would NOT have purchased this knife have I known that this would be the outcome.
Curious what you are thinking Josk...
Sep 26, 2018
DR.TX
8
Sep 26, 2018
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JaleesaG1. I have said it before, but the massdrop logo has to go. I send mine to a buddy who takes the Massdrop logo off. 2. Having the changes done, which you would have known about awhile ago is a bait and switch, breach of trust between you and your customers and totally unacceptable. Its not a way to run a business. 3. That new hardware is hot garbage.
I will be returning my knife as well as never buy from MD again.
Sep 26, 2018
Benjabooly
373
Sep 26, 2018
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JoskThe clip i believe was always like that, the pivot was so nice and pretty machined in the images before though.
Sep 26, 2018
CoolBreeze135
50
Sep 26, 2018
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enordI'm with you here.
Slight variations in the logo and hardware are a) not a big deal at all, and b) to be expected when you order preproduction. I didn't join this drop, but I wouldn't be upset at all with these two minor differences. They haven't changed the function at all and have barely changed the aesthetic in any real way. I'd be completely indifferent.
People like to get worked up about small things, though. If I were Massdrop, I'd either make it clear up front that the production version may be very very slightly different than the prototype or make sure that the production version is exactly like the prototype so the nitpickers won't have as much to fuss about.
Sep 26, 2018
ADVcyclist
141
Sep 26, 2018
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KenkoThis is EXACTLY what MD is counting on... that "x" number of buyers say "it's good enough" and they get to wipe their hands of all the changes, lack of communication, late Q&A, etc...
There used to be a saying that held some weight when purchasing high quality products... "Close enough only counts in horseshoes and hand grenades."
I guess society has just shrugged their collective shoulders now and said "meh".
It is exhausting and thankless to be the quality firewall between production and end customer... especially when no one notices all the work, stress over fine details, extra time taken to adjust for things that aren't up to standard, et al... no one notices because they are used to near-perfection and are insulated from all those details that we sweat (literally) over. </rant>
Sep 26, 2018
Josk
58
Sep 26, 2018
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BenjaboolyTook a good look and i have to agree with you mate. Seems the clip always looked kinda same as on the pics now. Thx for pointing that out. The pivot is plain ugly though :)
Sep 26, 2018
kennedyzero
193
Sep 26, 2018
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🤣 oh yeah? Have you been ”schooled“ in knife collecting? Why don’t you keep your personal attacks to the privacy of your mom’s basement, neckbeard. This is far from a collectors piece, the people on here screaming about “investment“ and fine art are ridiculous. This is a low to mid-priced production knife made by a Chinese OEM company, designed primarily to give people who think that $150 is a lot of money to spend on a knife something with a Bob Terzuola design, it’s not the equivalent in any way of a custom, or even a “mid-tech”. Value isn’t going up on this one, regardless of anything they etch on the blade.
Sep 26, 2018
Kill-Roy
71
Sep 26, 2018
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WoodyBaltoHey woody if you would like to sell it please let me no. Thanks
Sep 26, 2018
Larryklunk
107
Sep 26, 2018
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BadComradeHere’s mine in OD green. I don’t ”hate” it, but I certainly don’t love it either. I think the original hardware would look lot better, this isn’t the look I was sold. Otherwise, it seems like a quality knife.
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Sep 26, 2018
CoolBreeze135
50
Sep 26, 2018
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LarryklunkSorry you don't like the screw finishes, but I think this is quite an attractive knive. Love the green scales.
Sep 26, 2018
Josk
58
Sep 26, 2018
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KenkoI fully agree with you. Although the knife deviates from what I thought I had bought, it can be quite a good knife that I want to give a chance. It is indeed certainly recognizable as a Bob Terzuola design and knowing WE knives it will probably be a good knife.
Still the way MD deals with this is messed up indeed and i'm not quite sure what I'm going to do in this case or with new drops in general. This will certainly also be determined by the story behind it and the way in which MD will take this further. Time will tell but i hope MD will break the silence soon.
Sep 26, 2018
fuckshitstack
241
Sep 26, 2018
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Larryklunkthanks for the photos. definitely confirms we were bamboozled on the hardware. how is the action on it? smooth?
Sep 26, 2018
WoodyBalto
432
Sep 26, 2018
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Kill-RoyI don't see any way to send you a private message here. MD has not replied to my support ticket yet so i'd be willing to sell it.
Sep 26, 2018
kennedyzero
193
Sep 26, 2018
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LarryklunkThanks for the quality pictures! I actually really like the treatment on the hardware, gives it a more subduded, mature look than the bright polish in my opinion. Can’t wait to get my grubby little hands on mine tomorrow.
Sep 26, 2018
JenWrath
58
Sep 26, 2018
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Davidsh331Same. I'm going to wait until I get the knife in hand, compare and if it's not what was advertised, I'm going after massdrop.
They're going to pay for my shipping, refund and going to hear about it loudly in every bladeforum I'm a member of. Ridiculously scummy business practice here. No reason to buy anything else on here ever again.
Sep 26, 2018
Kill-Roy
71
Sep 26, 2018
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WoodyBaltoIf you have Instagram I am silverback5227 on there you can send me a pm
Sep 26, 2018
Larryklunk
107
Sep 26, 2018
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fuckshitstackYeah, action is smooth. It’s a nice knife. i have to admit, this is my first knife with a thumb stud and I’m not a fan yet, but who knows after playing around with it some. Anyway, I’ll likely keep it and let it grown on me or sell it if it doesn’t.
Sep 26, 2018
LongGenericUserName
82
Sep 26, 2018
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LarryklunkThanks for posting high quality photos. It seems MD didn't want to...for some reason.
I find it very strange that no one from MD has responded...it's kinda proving the point that this was more than poor communication.
Sep 26, 2018
Omniseed
1972
Sep 26, 2018
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CoolBreeze135The screw finishes look like ass and we as a group have had it out with Massdrop staff over misleading photos of bronze finishes several times this year. The preproduction models had a fairly subdued look to the clip and liners, but bright and warm looking bronze in the pivot and other screws.
If we hadn't been dealing with this ever since the Falcon Wing and Crux shipped in a different finish than the one advertised, it wouldn't be such a big deal. Even the bronze Buc, which was the most recent and the best executed bronze yet, doesn't quite look like the same finish as the one advertised.
On top of that, the green and tan scales do look good, but they also look noticeably darker than what was advertised. That I would say is a minor difference in expectation vs reality, but the hardware is different. They had to know that if they used a dark and dirty tumbled bronze instead of the more uniform and warm bronze that helped them sell this knife, there would be problems.
Now they ship it out without showing a single photo of the production models until they had already shipped the orders.
Which they have done a couple other times this year when a product turned out to be different than expected. The Native 5 a few months ago was one of the big ones, they had advertised the original S35VN Native 5 and what they shipped was the 'updated' and downgraded S30V Native 5. It's not their fault that Spyderco changed steels without changing model numbers, but it's definitely not ok that they waited to ship them before offering refunds to people who were specifically trying to buy the S35VN iteration.
And it's also not ok that they are so comfortable shipping not-as-advertised products without reaching out to buyers first. I have been excited for the very specific aesthetic of this knife with the almost ivory tan G10 and warm bronze hardware that the preproduction models had. I've got a couple dozen excellent S35VN knives and I don't care one way or another about Terzuola, though I do like his design and I still think it looks like a great user knife despite the lack of a steel lockbar insert.
I'm probably not going to return it, but I am going to ask for hardware that looks like the hardware on the knife I ordered. The liners I guess I can live with, the clip is similar to the preproduction finish, but the screws and pivot are not what I ordered and if they are not able to deliver correct hardware, I want them to refund enough money that I can have the fittings made by someone who can.
Sep 26, 2018
Steven_9610
42
Sep 26, 2018
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harveyfnj
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Sep 26, 2018
Steven_9610
42
Sep 26, 2018
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JoskI messaged Jonas let us see what he says.
Sep 26, 2018
LongGenericUserName
82
Sep 26, 2018
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BenjaboolyEh, the photos seem to show more of a blasted flat finish on the clip, not stonewash.
Sep 26, 2018
A community member
Sep 26, 2018
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kennedyzeroYour reply proves my point in ways I couldn't even put in words. Perfect.
Sep 26, 2018
CoolBreeze135
50
Sep 26, 2018
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OmniseedOk. If you really hate the hardware because it doesn't match the expectations that MD set, then I think you have the right to ask for a return and I think that they should honor it. I follow your train of thought, but I just don't really see it as a huge deal. Personally, I think the hardware looks perfectly fine either way.
It does sound like MD can do better with communication. I won't argue that.
My general opinion is that this particular issue has been made a mountain when it is actually a molehill. Just my opinion, though.
Sep 26, 2018
Steven_9610
42
Sep 26, 2018
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WoodyBaltoI got the black so it’ll look better on mine, but damn yeah it looks so damn ugly with those scales and the acid washed hardware! How did no ine just say to themselves, man this is one ugly looking knife with this finish?
Sep 26, 2018
WoodyBalto
432
Sep 26, 2018
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Steven_9610I hope the black looks better but I have my doubts, I don't think black and brown compliment each other.
Sep 26, 2018
Steven_9610
42
Sep 26, 2018
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WoodyBaltoWell I’ll tell you on Saturday, and hey why did they choose such shit shipping? I mean seriously I would have paid extra for priority, this is ridiculous.
Sep 26, 2018
A community member
Sep 26, 2018
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CoolBreeze135So, let me get this straight. If you go into a restaurant and order a steak but instead get something else because some asshat in the kitchen decided to change your order because it - according to him - will be better than what you ordered, you are fine with that and dont stand up for your right to get exactly what you paid for? Seriously I do not understand this wole attitude. Also, being outside the US I have the pleasure to pay import fees and additional taxes. So hell yeah, getting something different then ordered, is NOT making a mountain out of a molehill.
Sep 26, 2018
kennedyzero
193
Sep 26, 2018
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Pffft...I’m sure it does 🙄
Sep 26, 2018
LS3P
5
Sep 26, 2018
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UNAerThis will be my last purchase from messdrop! You feed us all this bs about bob then take his name off the blade, yeah that’s a pretty important detail. So the mass drop name look like shit, so why not take that off as well. This is B.S.!
Sep 26, 2018
A community member
Sep 26, 2018
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JaleesaGMASSDROP LOGO JUST WORDS NO SYMBOL?? BOB TERZUOLA LOGO JUST SYMBOL NO WORDS??
wow. explore a little more of the knife world, and maybe you'll realize that these massdrop collabs are a great thing. no need to get so angry about small details on a $125 knife. the outraged entitlement is real...there's always the crkt and fox knives collabs if this is really such a betrayal to you guys...
Sep 26, 2018
A community member
Sep 26, 2018
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JaleesaG"YOU TOOK OFF TERZUOLA'S NAME! HOW DARE YOU?? HE WOULD NEVER ALLOW THA--"
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good enough for bob, good enough for crkt, good enough for thousands of their customers. but not good enough for massdroppers...
/eyeroll/
@JaleesaG you guys did a great job with the collaboration -- don't let the haters discourage you! after handling one at blade show 2018, i'm thoroughly stoked to receive mine in the mail!
Sep 26, 2018
MrCho
37
Sep 26, 2018
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genka13If you ctrl+f and type SuzTerzuola it should be the very first one or if on chrome mobile just click on the three dots at the top right and click "find in page". (Be sure to expand the reply thread first).
Sep 26, 2018
A community member
Sep 26, 2018
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Troll!
Sep 26, 2018
Jakpro
128
Sep 26, 2018
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The Terzuola name is on the Fox and CRKT knives. The name Terzuola was shown on the prototype photo as well as the knife had bright bronze/brass colored hardware. The knife shipped is not the knife ordered. I simply want the knife that I ordered and paid for 5 months ago.
Sep 26, 2018
A community member
Sep 26, 2018
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Jakpronah, that's not what i paid for. i paid for a more-than-competent thumb-disc opener. i knew it was designed by a knife-making legend, and knowing that was good enough for me. i did not buy a knife i intended to show off to others or to myself. i don't need quality spelled out in a name for me.
edit: @Jakpro did you edit your comment after i replied to it? that's kind of a shady move, dude. editing your comment after the fact can be a slick way to make the person responding to you look foolish.
Sep 26, 2018
Jakpro
128
Sep 26, 2018
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If you are happy, fine. However, there a many, many people who are not happy with the bait and switch tactics that MassDrop has employed here.
You are trolling or you are a shill for MassDrop.
Sep 26, 2018
MrCho
37
Sep 26, 2018
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LarryklunkLooks like the g10 has sharper gound angles than the one advertised? The MD pictures looks like it's been smoothed over more.
Sep 26, 2018
CoolBreeze135
50
Sep 26, 2018
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Bad analogy.
This is like going to a restaurant and ordering a medium-rare 9-oz steak with shallot butter. They bring you out a medium-rare 9-oz steak, but say "we have changed from shallot butter to leek butter, just so you know".
Response 1: "Oh, ok. Thanks." Response 2: "I'm not a huge fan of leeks. I think you should fix the menu to reflect the change from shallot butter to leek butter." Response 3: "WTF! I CAN SEE THROUGH YOUR LIES! WHAT IS THIS MADNESS! IS IT EVEN A STEAK?"
Two of these options are reasonable answers, and the third is the most popular attitude on Massdrop today.
Sep 26, 2018
A community member
Sep 26, 2018
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Jakprohaha why is it just those two options? not everything in life is so black-and-white, friend. i'm neither trolling nor a shill for massdrop. i'm a consumer just like you. i'm just not bothered by what you refer to as "bait-and-switch tactics", because i understand that the business model massdrop uses to operate cannot be directly compared to typical retail operations. apples and oranges, etc. expecting the same from them as you would from some other traditional online business is bound to lead to the kind of disappointment and frustration you are feeling. eliminate the expectations, adapt to the differences, and you won't be so surprised or upset next time.
i handled one of these knives at bladeshow 2018. they're the best thumb-disc opener i've tried in recent memory. i don't care what they put on the blade -- making a usable thumb-disc is a feat in and of itself to me!
Sep 26, 2018
A community member
Sep 26, 2018
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KenkoIm in the same boat as you. We commented on getting this in the Facebook group for EU buyers :-(
Sep 26, 2018
Larryklunk
107
Sep 26, 2018
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I’m using my knife right now and I have to say I’m not loving the thumb-disk. The flipper action is great, but there isn’t a lot of real estate on the knife to fire open with the thumb-disk, especially since the thumb-disk is pretty close with the scales. Just my opinion.
Sep 26, 2018
WoodyBalto
432
Sep 26, 2018
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You keep omitting that fact that this whole mess (chat) started because MD waited until after the knives were shipped before the let us know about one (the smallest) change that was made and completely failed to mention that. Oh yeah, we also changed the finish on all the titanium. If you think those changes are insignificant, that's your prerogative but I really don't think you will go so far as to congratulate MD on a job well done communicating to their customers.
Sep 26, 2018
A community member
Sep 26, 2018
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Larryklunkthat's fair -- and something worth complaining about for sure. i guess it also raises the question: is a thumb-disc ever truly good? to be a good thumb-disc opener doesn't necessarily mean that the mechanism itself is fundamentally good haha. i was just pleased that it worked at all, as most thumb-discs never really do for me.
Sep 26, 2018
A community member
Sep 26, 2018
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CoolBreeze135Wrong and wrong. The proper way is to INFORM you and give you a damn choice BEFORE they substitute anything! Not serve you something else first. Again: this whole attitude about "It's not a big deal" is BS. I will be the judge of it being a big deal or not, not you. Don't force your indifference and not standing up for your consumer rights on others. And, maybe you haven't noticed but you are far outnumbered by buyers that are not cool with this total FUBAR.
Sep 26, 2018
A community member
Sep 26, 2018
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WoodyBaltonever have i ever congratulated massdrop on their communication haha. but i do think the knife is fine, changes and all. do i wish they were better at communication? sure. but poor communication is something i'm used to in the world of knife collecting. compared to what custom makers typically do to customers waiting for $800+ knives, changes like these are minor inconveniences.
Sep 26, 2018
A community member
Sep 26, 2018
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woah woah woah don't call our opinion bs, please. and no, i don't think the number of people commenting here outnumber those who simply don't care. hundreds of these knives were sold, and so far less than a hundred have said anything at all about it, positive or negative.
Sep 26, 2018
A community member
Sep 26, 2018
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So you just shrug and don't call them out on their BS? Accept status quo? Good attitude bro...
Sep 26, 2018
A community member
Sep 26, 2018
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haha it's about energy conservation (kinda backfired by joining this conversation at all...) -- there are battles worth fighting and others where too little is at stake to be too concerned about. this is an injustice, sure -- but it's a small one. and people typically spend all their anger on small injustices and end up having nothing left for the big injustices that deserve their rage.
Sep 26, 2018
WoodyBalto
432
Sep 26, 2018
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I have joined a lot of MD colabs My Prism was a shit show when it came delivery time but the knife is what I expected, as have been all the other drops I have joined. MD has been doing a very good job for the past year (my experience) so i now have expectations. As far as custom makers. I do agree with you there. I have a less than pleasant memory of having my Olamic Shadowfarer customized but in the end I did get what my $900 gets me at Olamic.
Sep 26, 2018
A community member
Sep 26, 2018
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WoodyBaltoyeah, experiences like that (i love Olamic, btw) put things like this in perspective for me. eh, what can you do. one of life's minor inconveniences.
Sep 26, 2018
A community member
Sep 26, 2018
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Oh yes I will. And I will say it again: it's fine if you're okay with it and you're indifferent about the obvious BS changes. Just SU and stop telling the rest of us that we should be fine with it because you are...
Sep 26, 2018
CoolBreeze135
50
Sep 26, 2018
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Well, it's too late for that, isn't it?
Yes, they need to fix their communication in the future. No doubt.
However, the changes to this knife aren't considerable by any means. This isn't the kind of thing that should ruin a knife for most people. If it ruins the knife for you, then sell it or return it.
I'm not forcing my indifference on you. You can choose to hate the knife if you want. It doesn't bother me if you hate it. This is a discussion thread. You shared your opinion, I shared mine. That's fine, normal behavior for a discussion thread. Your most recent post, however, which accused me of "forcing" you to do something was not so fine. It was quite silly, actually. Since when has a discussion ever been about forcing the other person to do a certain thing?
Sep 26, 2018
CoolBreeze135
50
Sep 26, 2018
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Bingo.
Sep 26, 2018
A community member
Sep 26, 2018
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we're allowed to voice our disagreement with your opinions, just like you're allowed to share yours. maybe i shouldn't have been so sarcastic, but i'm prettttttttty sure the sarcasm i did employ in no way outweighs or even equals the amount of vindictiveness i've seen from your side of the conversation (not just you, but people who agree with you).
Sep 26, 2018
Larryklunk
107
Sep 26, 2018
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CoolBreeze135I’d make the restaurant take the steak back and put the goddamn shallot butter on it because the leek butter tastes like ass.
Sep 26, 2018
A community member
Sep 26, 2018
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Larryklunk#SHALLOTLIFE
Sep 26, 2018
OT454
30
Sep 26, 2018
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LarryklunkDid you receive the patch with your knife?
Sep 26, 2018
A community member
Sep 26, 2018
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CoolBreeze135Yes you are. Just by this statement alone you do: (...)"However, the changes to this knife aren't considerable by any means."(...) I'm sorry: WHO made you the judge & jury on what is "considerable". And you do not present that as an opinion but a fact. Like, do you even read your own post? That, my friend, is what wrong with it.
Sep 26, 2018
Terrificknifeguy
41
Sep 26, 2018
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LarryklunkIt looks great, I think everyone should get their knife in hand before condemning it to hell. I mean let's be real, this knife at this price point was meant to be a user, as long as the quality is there from WE then I'm sure we're all going to enjoy flipping it on our couches for however many weeks before putting them up on the secondary market. AMIRITE?
Sep 26, 2018
Larryklunk
107
Sep 26, 2018
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OT454Yessir. Nice patch. Might put some loop on the back and put it on my backpack.
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Sep 26, 2018
Larryklunk
107
Sep 26, 2018
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CoolBreeze135The man himself (or his wife or someone who hacked their account) replied the following when I wondered out loud if Terzuola pulled his name of the blade. So this obviously is an issue to him as well.

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Sep 26, 2018
kennedyzero
193
Sep 26, 2018
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Preach bruh 😈🤙
Sep 26, 2018
A community member
Sep 26, 2018
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TerrificknifeguyWell, you're probably right. Here's the deal: 1) we don't have choice now, but to wait to get our knives in hand (like you said), because we no longer have an option to cancel it now (they shipped). 2) for those outside the US (like me): we do pay additional taxes and import fees (which I knew about of course, and decided it was still worth the money: based on what MD communicated and showed/sold us on. Also, it means that sending it back will be way more costly and a bigger hassle. Which is of course why MD has handled this in the way they did, because they gamble on people complaining but then taking it up the *** anyway. 3) I ordered the tan version. And from the photos posted here, that version looks particularly crappy in comparison to the original photos. Not talking just about the taking the name, but also about the material & finish.
Sep 26, 2018
A community member
Sep 26, 2018
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Larryklunkif real, this is a pretty interesting development! maybe it's why @JonasHeineman and @JaleesaG have been so silent here. i stand by my opinion that this isn't a big enough change to warrant so much anger in and of itself, but i'm very surprised massdrop wouldn't be in good communication with the actual designer of the knife...
Sep 26, 2018
A community member
Sep 26, 2018
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JoskMight work, but I won't hold my breath: they already have your money. I just canceled my EDC Cache that I ordered: that drop reeks like trouble as well! The option to cancel was there and I literally got my money back in minutes (Paypal). Of course I lost on it having my money being converted twice (from EU to US$ and back again).
Sep 26, 2018
Larryklunk
107
Sep 26, 2018
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if you look at the post history of the suzterzloua account, Jonas interacted with it recently and pretty much confirmed it was Bob’s wife’s account.
Sep 26, 2018
kennedyzero
193
Sep 26, 2018
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Dude, you seriously need to look at what you’re saying. You are contradicting yourself; you don’t want others opinions shovled down your throat or to be told you’re wrong AND apparently we should forget our own opinions because they don’t conincide with yours 🤨 So apparently you own the MD public discussion space, thank you for indulging us in you realm my lordship 🙌🙄
Sep 26, 2018
A community member
Sep 26, 2018
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kennedyzeroContradicting? Hey, I just quoted what you literally wrote " (...)"However, the changes to this knife aren't considerable by any means."(...) As if fact? Hell yes I will tell you that is BS. If you wrote "In my opinion....." I would say: great that's your opinion. But don't tell me that your opinion just became fact OR the measuring stick by which we all should judge stuff... Contradicting my ***!
Sep 26, 2018
CoolBreeze135
50
Sep 26, 2018
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I could reply with something snarky, but I'm not going to. I think this discussion has passed the point of being productive.
I understand you are angry. I was just trying to throw a little positive attitude in the mix to balance out all the negativity. I'm not delusional enough to think I can force a stranger on the internet to think the way I think.
I'll let you continue to be angry (and to be angry at me for not being angry). That's your choice. However, I hope you give this knife a chance and that it cheers you up.
Sep 26, 2018
Omniseed
1972
Sep 26, 2018
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I wonder if @SuzTerzuola could weigh in on the idea of having Massdrop order the correct hardware from WE, as a way to correct what I see as the most glaring issue. It would be time consuming, but I'll take a package of hardware in a couple of months and be content that they made things as right as possible.
But this constant use of oversaturated ad photos followed by delivery of some dull dirty looking finish that no one asked for is starting to make me feel angry after all the business and personal support I have given to this company.
Sep 26, 2018
A community member
Sep 26, 2018
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CoolBreeze135That's the first time you made sense here. Also note: this is not just about taking a name of the design. If you noticed from the pics posted here, there are more deviations in fit & finish that now pop up.
Sep 26, 2018
Omniseed
1972
Sep 26, 2018
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CoolBreeze135This is the fourth knife in a row that they have sold with highly saturated photos of the bronze finish, only to deliver a dull tumbled finish that has some bronze highlights in it.
People upset about the logo are likely newer members, people upset about the hardware likely have the other collaborations too and are sick to death of receiving a finish that looks nothing like the advertised finish.
At this rate I would not be surprised if the purple Keen shows up looking like someone rubbed grape juice onto a stonewashed gray knife and called it good.
Sep 26, 2018
Steven_9610
42
Sep 26, 2018
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I talked to Jonas he’s communicating with all those involved before he puts out a statement, but it should be soon👍🏻
Sep 26, 2018
kennedyzero
193
Sep 26, 2018
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CoolBreeze135Spot on with that attitude. I’m excited to get this knife, and I enjoy “enjoying“ things more than finding things about them to hate. I believe that’s probably the silent majority too. Ultimately I think this is going to be a successful drop and most people will get something in the mail that brightens their day ☺️ That’s why I got into the knife collecting hobby in the first place. Good vibes to all here, hope you like your knife, sorry if you don’t, there’s always one more lol.
Sep 26, 2018
Omniseed
1972
Sep 26, 2018
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Steven_9610Well it's not going to get better with time, honestly the only 'good' answer he can give involves telling us what date our hardware is expected to ship.
Sep 26, 2018
A community member
Sep 26, 2018
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OmniseedI feel you bro... Total lack of response/silence by MD is even more aggravating! And yes: this is no longer just about taking a name of the design; there are more deviations in fit & finish that now pop up. And - lucky me - I ordered a tan version that really looks like crap in the photos posted here..
Well I don't blame/fault Bob whatsoever. Given his response (yet to be verified) it was a surprise to him as well.
The scenario that unfolds here, can be only 1 of 2 things:
1) MD knew all along that the production knife would not the same as advertised, but just gambled on us buyers to complain and then roll over anyway 2) MD didn't know because they were not on the ball enough and found out when the damage was done already and the container was in the US and then they just gambled on us buyers to complain and then roll over anyway.
Scenario one is just plain dishonest, and scenario 2 is just proof of total incompetence and failure of overseeing overseas productions. I tend to lean towards for scenario 2.
Btw: I just canceled my MD EDC Cache drop because it looks like it will have similar problems.
Sep 26, 2018
G-Deuce
308
Sep 26, 2018
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I do feel that is Massdrop can manage to pack my inbox with 1-3 emails per day, they should have been able to spend an email about this “decision made during production“. Yeah, I’m like you. I won’t send it back and I am (hopefully) getting a knife of better quality than I would find on the rack at the PX, but I am more upset at the departure from the great communication I usually see from Danny and the gang over in the Ultralight community.
Sep 26, 2018
G-Deuce
308
Sep 26, 2018
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I have been holding out hope for the EDC vault but I an worried about that one too. I should stick to camping gear.
Sep 26, 2018
FStopFive
33
Sep 26, 2018
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JaleesaGCan you or someone with Massdrop please take like 28 seconds and respond to myself and the many others in this thread who are not pleased with this experience? What needs to be done in order to get a reply from someone?
Sep 26, 2018
DougFLA123
1404
Sep 26, 2018
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LarryklunkThanks for all the great pictures!
Sep 26, 2018
CoolBreeze135
50
Sep 26, 2018
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kennedyzeroClearly you get it.
My hobbies make me happy. If one little minute detail about one of my hobbies was causing me to get this angry, then I would need to re-evaluate why I'm doing it.
I buy knives. Sometimes I don't like them, so I sell them or trade them for other knives. It's fun. It has never caused me this much strife.
Sep 26, 2018
Terrificknifeguy
41
Sep 26, 2018
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I feel ya man, I picked the tan version as well, and I don't think it looked so bad. As a matter a fact the tan that was advertised looked too light, it would have shown dirt, grime and other miscellaneous stains from being handled over time. I like the fact that they made it darker, and out of all the colors I think the rustic hardware looks best on the tan lol (everyone is just mad cuz they didn't get it in tan) I'm staying positive because if Bob wanted his name on this knife that means he approved it to be worth the Terzuola name. Massdrop might fix these, they might not. Regardless I'm going to enjoy this knife because the godfather designed it. And cuz I can't afford a ATCF. Lol
(Also massdroppers please don't take what I said seriously, I was just joking about everyone being mad about not picking tan... Also I have a strange tendency to always play the devil's advocate in times of uproar)
Sep 26, 2018
Omniseed
1972
Sep 26, 2018
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FStopFiveI just dropped a support ticket for all of the upcoming knives I ordered asking them to send me a real photo of the actual finish that the knives will come with, and explained that I was asking due to the oversaturated and unrealistic ad photos of the previous four collaborations.
If they can't communicate in a punctual way, they'll communicate in volume.
Sep 26, 2018
FStopFive
33
Sep 26, 2018
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OmniseedGodspeed brother. At this point if you even receive a reply I'd be surprised...
Sep 26, 2018
fonedork
39
Sep 26, 2018
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JaleesaGI just received mine today and despite how pissed I am about how the changes were unilaterally made and announced late, this knife is awesome. I’m salty but as much as I thought my spite would ruin this knife for me, it doesn’t. Actually, I love it. Damn you though, massdrop.
Sep 26, 2018
LongGenericUserName
82
Sep 26, 2018
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OmniseedWord. We're 24hrs since the initial post. We're getting to the end of the work day in California...
Sep 26, 2018
JonasHeineman
5987
Sep 26, 2018
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JaleesaGHi everyone,
We are writing to correct some inaccurate details that were sent in our last email update and posted in discussion for the Massdrop x Terzuola CTF knife. Our prior message incorrectly stated that, “during the production process, the decision was made to remove the “Terzuola” engraving on the knife to give the blade a cleaner, more sleek appearance.” This was a miscommunication and we’d like to provide further clarity to the community.
There was no intentional decision to change the logo. The version that was shown on the prototypes (with lettering) during the drop was intended to be the final version, but a different version (without lettering) of the file was mistakenly sent to WE Knife for the final production. This was not an intentional revision, but instead a simple and unfortunate oversight.
We only saw this difference after production was completed and units were being prepared for shipment. I asked if it was possible to add “Terzuola” lettering at that stage, but it was determined that they could not be changed for a few reasons: 1) there is not enough space between the top of the dragon logo and grind line separating bevel from flat, 2) adding a second pass of laser marking has the potential to create misalignment, or worse, and 3) a second round of laser marking would have added at least a couple of weeks to the delivery time.
We decided (internally) to approve the final product with the new logo and inform the community of the change. We also let Bob know about the change and he, graciously agreed to forego his name being present\in lieu of making members wait any longer for something we would not be able to fully correct.
Ultimately, I am the person who reviews, approves, and transmits the files used for both prototypes and production, so I bear the full responsibility for this error, and apologize for it. I apologize to our members, for failing to catch this difference and for the notification of a change that came late in the process and without an option to cancel. I also apologize to Mr. Terzuola, whose name carries with it a legacy of innovation and respect that took decades to earn, for failing to make sure that a product he designed did not bear that name clearly - we wish that it did and regret we did not catch the error in time.
Massdrop’s stated company philosophy is “community first,” and I try to keep that at the forefront of every decision I make. I hold myself accountable to the community - that of course includes members, but it also includes our designers. There was not any intentional deception here, however, if we have given members the impression that there was, I see that as a sign we did something wrong which needs to be addressed - for this particular product, and from a process improvement standpoint. So, here’s what we are going to do:
For this drop, we’re going to open up the option for cancellation and refund to members. We know that many people haven’t received their orders so we’ll leave this option open until October 21st - that’s a month after shipping and should be at least two weeks after the last units are delivered. If you would like to return your knife, or if you need any other kind of help for your order, please use the normal process: Go to the Transactions tab of your member profile, scroll to the relevant transaction, and click “Contact Support” - https://www.massdrop.com/transactions
To avoid this in the future, we are going to formalize a more rigorous final review process for community updates that involve any kind of change or delay to ensure that our communication is complete and correct.
Again, sorry for the logo change - and particularly for the poor timing and language regarding the change. We should be better. We can be better, and we appreciate you all holding us to the highest standards. That is what drives us.
Carry On -- Jonas
PS - We’ve seen a few people mention that hardware shown on the final production version does not appear to be the same as what was shown on the page. There’s been some speculation that changes were made to the hardware material or finish; I can verify that the hardware - including pivot screws and thumb disc - are all titanium that has been anodized bronze and stonewashed, as described in the drop page. We’ve asked for photos to be taken of the final production version in brighter lighting, and we’ll post those photos here when they are ready.
We have seen similar comments in other drops that bronze anodization looks more gray in person (especially in lower light conditions) compared to the photos on the page that are taken in bright studio light. We suggest that you check out your new CTF in some bright natural light before making any final judgement about the hardware. If, after doing this, you still feel the final product doesn’t match what was described/shown, please contact support and request a refund with return.
Sep 26, 2018
JonasHeineman
5987
Sep 27, 2018
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UNAerPlease read the note that I've posted a reply to @JaleesaG with an update for the whole community, I hope it will address all your concerns. https://www.massdrop.com/buy/massdrop-x-terzuola-compact-tactical-folder/talk/2213135
Sep 27, 2018
Jakpro
128
Sep 27, 2018
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JonasHeinemanI appreciate your “coming clean” regarding the name “Terzuola “.
I also appeciate your offer to accept returns. I hope that you will be paying return shipping, also.
As far as the hardware, I have not received my knife, so I will wait until I see it.
Overall, I am very disappointed in MassDrop’s handling of this drop. I will not be participating in any more drops. I have purchased quite a few over more than 3 years, but no more for me.
Sep 27, 2018
WoodyBalto
432
Sep 27, 2018
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JonasHeinemanThanks for the detailed explanation but with all due respect, you are getting something very wrong. You just stated that the hardware was originally advertised as "anodized Bronze and Stonewash" That's not correct. Quoting the Specs... "Anodized titanium pocket clip, thumb disc and pivot screws" There is no mention of stonewash there.
Sep 27, 2018
JonasHeineman
5987
Sep 27, 2018
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ADVcyclistPlease read the note that I've posted a reply to @JaleesaG with an update for the whole community, I hope it will address all your concerns. https://www.massdrop.com/buy/massdrop-x-terzuola-compact-tactical-folder/talk/2213135
TLDR: Sorry, my fault on the logo - not intentional, just a mistake in sending an older version of the logo files to WE Knife and we didn't catch it until too late. The hardware can look almost gray in low light, but the gold should come out in brighter light. Check it out when yours arrives and let us know what you think.
Sep 27, 2018
JonasHeineman
5987
Sep 27, 2018
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HSO0Wow, sounds like you know a little something about the knife business. We try to do things differently here. Nothing has changed except the logo, and the proof you're asking for is in the video on the product page. I'm in very close contact with Bob and Suz, we're all disappointed in the logo situation but doing our best to make sure members are offered a satisfactory resolution.
Please read the note that I've posted in reply to @JaleesaG with an update for the whole community, I hope it will address all your concerns. https://www.massdrop.com/buy/massdrop-x-terzuola-compact-tactical-folder/talk/2213135
Sep 27, 2018
JonasHeineman
5987
Sep 27, 2018
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Magnus617Please read the note that I've posted in reply to @JaleesaG with an update for the whole community, I hope it will address all your concerns. https://www.massdrop.com/buy/massdrop-x-terzuola-compact-tactical-folder/talk/2213135
Sep 27, 2018
Omniseed
1972
Sep 27, 2018
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JonasHeinemanThe logo error is understandable and the final execution looks solid anyway, though I can understand longtime Terzuola fans (and Bob Terzuola) feeling let down by the different logo.
As far as the bronze goes, please stop using oversaturated advertising photos or start ordering a brighter tone of bronze that matches the pretty tone seen in the drop photos and in the advertising photos for the Falcon Wing. It's not acceptable that for four or five drops in a row the advertising has displayed a colorful bronze while the delivered products are actually antiqued to the point that they look gray.
It's bizarre and disappointing that this wasn't addressed in between the time the Falcon Wing shipped and today.
Sep 27, 2018
JonasHeineman
5987
Sep 27, 2018
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OmniseedOuch bro. Fair. Stern, but fair.
I think our studio lighting is not doing us any favors here. On the flip side, I think the bronze finish looks pretty good, and only gets better in sunlight where it looks much more yellow/gold and very similar to photos. I've let our creative team know about this and we're working on some ways to make sure that what we show on the page accurately represents the product that will be delivered.
The Keen will not disappoint, that purple is oil sealed and not stonewashed at all. The bronze on Keen and Thresher are also much brighter than the CTF and all the FFKW collabs.
Appreciate your candid feedback, I know you've been around for a number of these drops.
Sep 27, 2018
JonasHeineman
5987
Sep 27, 2018
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LongGenericUserNameYep, we've asked the team to take new pics and we'll post them here ASAP.
Sep 27, 2018
A community member
Sep 27, 2018
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JonasHeinemanThanks for giving everyone the low-down on what happened -- it sounds like it was an honest mistake, and I hope people can cool off and take it that way. Offering returns/refunds is appropriate, and I'm sure some will take the offer. I just hope we can all admit to ourselves that we've sent incorrect emails/attachments, too, and see that no one was trying to rip anyone off in all this. It seems like knife buyers are always ready to see deceit and ill intent even where neither are present -- maybe it's our natural cynicism and defensiveness that makes us want to carry knives to begin with -- but whatever the case may be, I hope you don't give up bringing these collaborations together and bringing to market more fantastic knives!
I will probably be called a Massdrop shill for posting this -- I'm willing to take that if only to show you guys a little human decency on what must have been a terrible day at work.
Sep 27, 2018
fonedork
39
Sep 27, 2018
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Sep 27, 2018
MrCho
37
Sep 27, 2018
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JonasHeinemanAppreciate the honesty but lead with that next time. Looking at Larryklunk's photos, no amount of light can brighten those hardware screws as depicted in MD's pictures. Also there is no mention of anything being stonewashed in the product page. The G10 scales on Larry's photos also does not seem to have the nice rounded finish that is shown on the product page.
Sep 27, 2018
JonasHeineman
5987
Sep 27, 2018
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Hey @evilgreg Please read the note that I've posted in reply to @JaleesaG with an update for the whole community, it addresses the logo and hardware and also the return policy. https://www.massdrop.com/buy/massdrop-x-terzuola-compact-tactical-folder/talk/2213135
Sep 27, 2018
LongGenericUserName
82
Sep 27, 2018
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JonasHeinemanCouple of things here...I'll set aside the lack of Q&A and communication for now.
Did the update yesterday get approved? Did someone just make up the "cleaner" look statement without asking anyone? Seems dubious at best.
No amount of saturation can make stonewashed dark bronze look like polished gold/copper. I look forward to the new photos to disprove my statement.
Sep 27, 2018
Chevyx7
7
Sep 27, 2018
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cornfedThese words you speak are true .
Sep 27, 2018
JonasHeineman
5987
Sep 27, 2018
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LongGenericUserNameNo, the first language did not get approved (by me). We've addressed this as a team and are doing our best to correct the misinformation here and avoid it happening in the future.
Let us know what you think after the photos are posted or you get a chance to check yours out in person.
Sep 27, 2018
JonasHeineman
5987
Sep 27, 2018
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Thanks, I really appreciate that. You can imagine my embarrassment at having to explain all of this to Bob, who I see at a few knife shows every year including one coming up in October.
Sep 27, 2018
Mike45acp
96
Sep 27, 2018
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CoolBreeze135If you read the comments you can plainly see that MD would sell very few knives if they put that caveat in the contract! Also having the designers name on the knife is extremely important to many/most knife buyer! You‘d be a dream to a car salesman! Different wheels, no worries mate! Wrong colo? No worrie!
Sep 27, 2018
Haikudetat
9
Sep 27, 2018
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cornfedFor damn sure.
Sep 27, 2018
A community member
Sep 27, 2018
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JonasHeinemanturn it around and go full force with the goof -- i'm thinking t-shirts of the clean logo, snapbacks, coffee mugs, etc.
Sep 27, 2018
JonasHeineman
5987
Sep 27, 2018
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OmniseedThe good folks in support don't have the ability to contact manufacturers and get photos for you, but we do get photos during the manufacturing process of almost all knives and provide them in our regular updates. If any knife that you ordered arrives in a condition other than described, we have a policy in place for exchange or refund. I understand the sentiment here and you've given me cause to think about how we can address this up front. The reality is that yes - we are showing prototypes that can vary slightly from the original. I think most people make some reasonable allowances for that, and it's only when they feel that something major has changed when there's an issue. What constitutes "major" is sometimes clear, and sometimes a finer line. Color in particular is pretty tough - we can't use Pantone for anodizing the way we can for plastics and fabrics. Lighting changes a lot, and even individual vision - remember 'the dress' that looks black/blue to some people and white/gold to others? I'm not making a direct comparison here, just pointing out that how people perceive colors is subjective. Anyway, just know that what you're saying has been heard and it will inform how we handle this moving forward. I know that doesn't change anything on the knives that are already produced, but I hope you're happier with the next arrivals and I do appreciate your contributions to the process.
Sep 27, 2018
Haikudetat
9
Sep 27, 2018
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MilasThat’s a good idea.
Sep 27, 2018
JonasHeineman
5987
Sep 27, 2018
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I posted this already but - we communicated the change too late to offer cancellation before shipping, but that option should have been offered in our update and it's being offered now. Definitely not something we did to stick you with a product you don't want, just really poor timing on our part. Hope that helps, sorry for the hassle.
Sep 27, 2018
DougFLA123
1404
Sep 27, 2018
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JonasHeinemanPlease don’t insult us with your story about pictures taken with good and/or bad lighting.
Check out the pivot on what was promised:
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Check out the pivot on what was delivered:
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Check out the pivot on what was promised:
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Check out the pivot on what’s being delivered:
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Sep 27, 2018
DougFLA123
1404
Sep 27, 2018
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JonasHeinemanI find it hard to believe that you’re this incompetent, that you would send the incorrect logo to the manufacturer! You can not be this incompetent!
Sep 27, 2018
A community member
Sep 27, 2018
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DougFLA123dude, chill. you've never made an email mistake?
Sep 27, 2018
Hackenslash
346
Sep 27, 2018
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JonasHeinemanThanks for the update. I haven’t gotten my knife yet but based on some photos and videos I’ve seen as the knives land, I think it looks incredible.
i appreciate the candor you’ve shown in speaking to the community and can only suggest a more proactive approach in the future.
For you personally and other MD staff who’ve had all manner of vitriol spewed at you over the last 24 hours; I can only apologize on behalf of knife knuts everywhere. One of the downsides of the Internet in general, and social media in particular; it provides a podium for anyone to spew conspiracy, hate and hysteria. That freedom comes despite the rationality or wisdom of the opinion.
Thanks for helping us get some great knives.
Sep 27, 2018
JonasHeineman
5987
Sep 27, 2018
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dweikumWell thanks for giving us the benefit of the doubt...mostly ;) Definitely wouldn't make a change without approval, or intentionally take Bob's name off the knife. But it was totally my fault for sending a different version of the logo to WE Knife - they produced exactly what we ordered, as they always do.
BTW folks, if you can't wait for your next preorder to arrive, go check out @dweikum's great selection of custom and midtech knives at www.EDCknives.com - Anso, Begg, Olamic, Peña, lots more in stock. And if you want something you don't see listed, just ask - this guy knows everyone and can probably find it for you. http://www.edcknives.com/categories/Handmade-Knives/ [end shameless plug]
Sep 27, 2018
DougFLA123
1404
Sep 27, 2018
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You must be stoned or really irresponsible, dude! I would never send the wrong logo that’s to be lasered onto a knife blade that hundreds of people have purchased and are counting on! NO NEVER have I EVER made such a mistake!
Sep 27, 2018
JonasHeineman
5987
Sep 27, 2018
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DougFLA123Thanks? Yeah it's true, mistakes happen. Bob didn't really have a version of his own logo that we could use in production, so the team here had to recreate it from what we had. We created a version of it with only the dragon because that's what was needed for the patches. When our team went to make the files for the laser markings, they grabbed the dragon only version instead of the original with "Terzuola" included. I reviewed the files and the dragon looked great so I didn't catch that the lettering was missing - epic fail on not comparing it to what we had done for the prototypes :( Total bonehead move, sorry do let you down there.
Sep 27, 2018
Magnus617
43
Sep 27, 2018
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JonasHeinemanLook, I'll be honest with you, unlike how I feel you are being with the rest of us. The logo change doesn't really brother me that much. I know who designed the knife, and having the actual name on there doesn't really effect that. At least it still has his dragon logo on there. What bothers me is the hardware. Particularly the pivot. I might be getting older, but from all the previous photos from the original drop listing, I can't see a mark on them. They are a bright clear bronze color. No stonewashed tumble marks. The new photos clearly show tumble marks, and a much darker color. It never said anywhere on the description that all the hardware was tumbled. All in all, I will wait till I get mine on Friday till I make any final decision. More than likely I will be keeping it. I just don't like the subterfuge, and trying to tell me my eyes aren't seeing what I am clearly seeing.
Sep 27, 2018
A community member
Sep 27, 2018
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DougFLA123i see. so i guess your only fault is [edited because the dude is a decent fellow]
Sep 27, 2018
JonasHeineman
5987
Sep 27, 2018
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DougFLA123Two things are true:
1) We photograph products in VERY bright light. 2) Production versions can vary slightly from prototypes.
I've taken these out into the sunlight and for sure they look more yellow/gold than what's in your photos. However, they may not be quite as bright as what's on the page. If you think it's not even close, send it on back for a refund.
Sep 27, 2018
WoodyBalto
432
Sep 27, 2018
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JonasHeinemanI guess my calm tone and logic are not enough to get your attention. You are still ignoring the fact that the finish on the pivot was not advertised as stonewash nor was it stonewash in the original photo's. You are suggesting that we are all either blind or ignorant. Is is possible that you sent WE the wrong file that told them what finish to use?
Sep 27, 2018
A community member
Sep 27, 2018
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DougFLA123are you upset because you don't like stonewashed hardware or because the final product wasn't as advertised? just curious.
Sep 27, 2018
DougFLA123
1404
Sep 27, 2018
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JonasHeinemanSince you’re responding to questions, and since no one has gotten back to me about the return ticket I submitted about a week ago for the defective Schwarz Perpetua I received, how long does it take to get a response to return a defective Perperua ?
Sep 27, 2018
Thomasf14
41
Sep 27, 2018
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JonasHeinemanSo the update above is false? It wasn't anybody's decision to omit Terzuola's name? You should have just said that you made a mistake, anything else is a lie. As @DougFLA123 points out in his post above, the hardware on the final product is very different from what you advertised in the pictures. The hardware on the knives that people are receiving is stonewashed, when the advertising pictures have polished hardware. It's a real shame that all this happened, I was really excited for this knife. I will have to decide whether I am keeping it or not when I have it in hand tomorrow, but I know for sure that this is my last purchase from massdrop.
Sep 27, 2018
DougFLA123
1404
Sep 27, 2018
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To me, the big dragon head by itself doesn’t look nearly as good as the the small dragon head with the name Terzuola above it. Also, I much prefer the bright polished titanium pocket clip, thumb disc and pivot screws which are pictured in the ad, to the dull, dark antique bronze stonewash hardware that’s being delivered. The knife in the ad is the knife that I like and want.
Sep 27, 2018
Phineus
73
Sep 27, 2018
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JakproCheck Videorecipes comment history, constant evangelism for god awful mass drop design and a constant voice responding directly after posts of bad news from MD failing to meet their promises.
Sep 27, 2018
its_clean
90
Sep 27, 2018
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I won't speak for @DougFLA123 , but as someone who just received my knife today, my answer is "both".
I don't hate stonewash/tumbled finishes in general (love it on my Sebenza) but the dark brown finish here is just awful. It looks like something between a rusted Conex box and a 60-year-old bronze diving bell.
The unattractiveness of the finish notwithstanding, I have a bigger issue with the undisclosed and unexplained changes. Yes, Massdrop is not exactly a traditional retailer, but no, Massdrop is NOT Kickstarter or Indiegogo, and under no circumstances merits the same degree of latitude afforded them. Crowdfunding sites are careful and explicit about the distinction that they do not "sell products", they instead solicit contributions in exchange for variable and non-guaranteed rewards. That is not Massdrop. Massdrop still sells products, and still has a commercial obligation to honestly and accurately describe the condition of those products to consumers in advance of a purchase. The only differences are the "group buy" aspect and the extended lead times, but neither of those should compel us to make excuses for Massdrop's deplorable and potentially deceptive communication and sales practices.
Whatever I buy, I expect to get exactly what I paid for, no more and no less. Whether it's a $50k BMW, $600 Montblanc, $4 cheeseburger, or this $140 knife, I won't accept anything other than exactly what was advertised and described to me. I don't take it personally, but I am unequivocal and excuses are worthless. Faulty tire pressure monitor? Fix it and money back. Incorrectly ground nib tines? Fix it and money back. Missing lettuce? Fix it and money back. Wrong logo and hardware? Fix it and money back. End of story.
Don't apologize for Massdrop. They screwed up. Fix it and money back.
Sep 27, 2018
DougFLA123
1404
Sep 27, 2018
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JonasHeinemanYes, Jonas, it was a compliment, an angry, frustrated compliment.
Sep 27, 2018
A community member
Sep 27, 2018
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Phineusyup, because i get really fascinated about the levels of rage people achieve when a drop goes sideways -- it's like a trainwreck, i can't look away. i could be doing more to evangelize, brother. but commenting is all i do. anyway, is it so wrong that i don't agree with people who hate their knives as much as you guys seem to? and if you hate them so much, if you think their designs are so "god awful", then why do you hang around their drops at all? just buy the knives you want.
Sep 27, 2018
A community member
Sep 27, 2018
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you're a decent dude, my man :)
Sep 27, 2018
mhwolf
65
Sep 27, 2018
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MoonStanYou are right, the polished brass screw-ins are not finished, are rustic instead. This is bait and switch, I think Terzuola was not happy with teh outcome, there must have been over run charges and they had to reduce the cost to what they showed us! Any time you have a question, the answer is MONEY!
Sep 27, 2018
A community member
Sep 27, 2018
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its_cleani hear you, and i appreciate the response. i have worked on the other side of the counter as you and know what it's like to be surrounded by pissed-off customers who speak to me like i'm an object/machine/animal and not a human. "the customer is always right" is about the worst anti-Gospel that consumerism has taught us to believe -- not because it isn't sound business practice but because it turns otherwise decent people into unkind, brutal, savage versions of themselves who show no grace and make no room for humanness. that's the part that always seems to rear its head around drops that don't go well. and after seeing it at target/gamestop/buffalowildwings/elementaryschools/etc. it just makes me sick.
Sep 27, 2018
Phineus
73
Sep 27, 2018
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JonasHeinemanSounds like MD got caught in a lie and now you're attempting a mea culpa without actually admitting any fault aside from a 'good ole mistake' that we as customers should just forgive because "hey who doesn't make mistakes right?". Shouldn't the real process here be MD working to actually fix the issue by providing their customers with the product they were sold? I don't really expect a whole new knife as there's no way MD would be honorable enough to eat that cost but at least offering to supply the drop members with hardware that matches what was advertise would go a long way to actually fixing the problem you created and the only made worse with dishonesty.
Can we also for a moment address the fact that you keep trying to tell us that the original message was 'mistaken' when in reality it was a flat out lie? You had to circle the wagons and form a plan on how to respond to the community rejecting the obvious line of BS you were trying to sell them, which is why it took almost an entire business day before you came around to try and feed us a different flavor of BS.
While I'm on the subject of curious circumstances: You mention that in your 'apology/correction' post that you're in close contact with Bob and Suz but from her own comments it sounds like they were caught off guard like the rest of the community by these events. Can you shed some light on this?

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Sep 27, 2018
mhwolf
65
Sep 27, 2018
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LarryklunkWow, the polished brass/bronze bolsters were changed to a 'rustic" style. Not as striking as the prototype shown. This is why you buy American, so you can do something about it. We were fooled, hopefully only one time. We all learn from this. My guess is that they could not produce the knife cost-wise originally shown, so they lowered the cost by lowering the quality; taking Bobs name off and using cheaper hardware dropped the manufacturing cost dramatically.. Which brings me to the point about Massdrop's mission. The whole point is, you buy in to products in advance, which is supposed to lower the manufacturing costs. We all did this, and were let down by Massdrop. I will not buy from them again.
Sep 27, 2018
DougFLA123
1404
Sep 27, 2018
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Lol, I knew we’d be best friends after this! 😀.
Sep 27, 2018
its_clean
90
Sep 27, 2018
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I tell my employees all the time, the customer is NOT always right, but the customer DOES write your paycheck. Right or wrong doesn't matter. No customers, no business. There's a difference between customers acting inappropriate or abusive- name-calling, unreasonable requests, or plain stupidity- and customers justifiably demanding recompense for a company's error. I understand that we are all human. Humanity explains errors, but does not excuse it. As a consumer, I expect no errors to be delivered to me, and I am unrelenting in my pursuit of just compensation when they are. As a business manager, I expect no errors to be produced by my staff, and I am unrelenting in my pursuit of flawless performance standards and perfect product. Calling for decency and grace is a veiled acceptance of mediocrity, and I don't accept that whether I'm in front of or behind the counter. Do better and expect better, don't settle.
Sep 27, 2018
A community member
Sep 27, 2018
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its_cleanfair enough. it's a consistent logic, and i can tell you've thought it through. i disagree that practicing grace implies the acceptance of mediocrity. i can have perfectionistic standards and still show grace as someone who's aware of my inability to always be perfect. but you have your life figured out, so good luck with it.
Sep 27, 2018
its_clean
90
Sep 27, 2018
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JonasHeinemanI was a photographer for several years. Lighting has nothing- literally nothing- to do with the clear and tangible differences between the finishes in the product images and the delivered product. In the physical universe we inhabit, there is no photography technique that exists that could make the two different finishes appear similar.
Regardless of brightness, shine, or lighting, the original finish was even-toned with no color variation, and showed a distinct circular satin grain from machining or brushing. The delivered product is heavily mottled and dull, with no evidence whatsoever of circular brushing, and is a finish that can only be achieved by stonewashing or media tumbling. Unless your studio lights achieved sentience and physically removed the pivot screws from the lathe to put them in the tumbler, I'll say again that lighting has nothing to do with the difference in finishes.
I appreciate the candor of your previous update, but your insistence on blaming the photography continues to be disingenuous. You DID change the finish between the initial image and the final product. Please admit it.
Sep 27, 2018
MoonStan
220
Sep 27, 2018
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People lose their jobs when they send a " bad email" to final production and get thousands of bad products manufactured and sent to customers.
Sep 27, 2018
enkidu
313
Sep 27, 2018
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JonasHeinemanThanks for the clear explanation. For my 2 cents, although I prefer the original Terzuola logo, it isn't a big deal to me. I use my knives and none of them stay mint. This looks like a great one. All the best!
Sep 27, 2018
Thomasf14
41
Sep 27, 2018
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PhineusI wish I could like your reply more than once, maybe make it a separate post below, so massdrop has to read it again.
Sep 27, 2018
MoonStan
220
Sep 27, 2018
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PhineusIs that Mr. Terzuola saying this? "I did want my name on it"
Holy shit Massdrop, holy shit. This is not going to end well . You can't fuck with the Pope and not expect Hell
See, I'm on the Eric Orch preorder .. want am I supposed to think now? That my knife will not look nearly as neat and beautiful as the ones on the pictures? And I'm not talking about "studio lighting" there, I'm talking about different specs (like dark tumbled hardware instead of bright satin hardware.. or a different logo)
search
You should send us the proper hardware.
Sep 27, 2018
Benjabooly
373
Sep 27, 2018
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JonasHeinemanJonas, thank you for getting back to us, and as someone who has made a small mistake that exploded in conscience, I understand, but the hardware was not stated to be stonewashed in the drop page, just that it was bronze anodized titanium.
Sep 27, 2018
massdrop01
783
Sep 27, 2018
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JonasHeinemanCalled it. Basically u guys lied in order to avoid delays. Didn’t expect such blowback huh? Should have been more upfront next time instead of lying and cross your fingers that thing wont blow up.
Sep 27, 2018
Thomasf14
41
Sep 27, 2018
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MoonStanI would expect things to change if I were you. It'll probably look more like the hardware on this knife. I almost bought into that knife too, I'm glad I didn't.
Sep 27, 2018
Phineus
73
Sep 27, 2018
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Remember to keep pushing that narrative of "this is just a simple mistake, everyone makes mistakes right?" I'm sure "an email mistake" is how I would describe an error that resulted in hundreds or thousands of manufacturing errors and obviously we should just let it slide, right?
Sep 27, 2018
WoodyBalto
432
Sep 27, 2018
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MoonStanCareful... They may have used their magic studio lighting to create that non stonewashed hardware on that Ochs btw. I went for the Marbled Carbon / Purple Mokuti . Not worried that they will screw it up.
Sep 27, 2018
massdrop01
783
Sep 27, 2018
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WoodyBaltoMust be some magic light, im gonna use it to polish my knives to get a nice satin finish
Sep 27, 2018
josh_b
267
Sep 27, 2018
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It's not just the email. The fabricator should have multiple reference photographs or renders of the design for QC purposes. Mistakes happen all the time, that's why a mature pipeline has multiple safeguards to ensure error correction.
Either Massdrop didn't put these safeguards in place, or all of them somehow catastrophically failed. Which doesn't leave me with much faith in Massdrop's ability to manage a ~75K project on behalf of their customers.
Sep 27, 2018
josh_b
267
Sep 27, 2018
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JonasHeinemanIt's OK to send the wrong email or whatever, but when you're spending other people's money, you need to have safeguards in place.
Why wasn't the error caught by WE? Didn't they have reference photos or renders of the prototypes? Why wouldn't you give them the tools they need for proper QC? Were they pulling knives during production and sending you high rez photos for your approval? Why not? This is what needs to happen when you're overseeing a $75K order with an overseas fabricator.
Sep 27, 2018
Benjabooly
373
Sep 27, 2018
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PhineusHow do so many people think they made issues on purpose just to lose sales and anger customers. They knew that it would piss people off. What do you think happened? They intentionally took off the name to make an extra 200 sales?
Sep 27, 2018
A community member
Sep 27, 2018
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MoonStansooo do you think someone should lose their job over this?
Sep 27, 2018
Phineus
73
Sep 27, 2018
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I'm sure you're a delightful fellow, if I was right I'll see you around with a new account name. If I was wrong, I guess I'm a jerk for being suspicious and MD is losing out on a staunch advocate.
Sep 27, 2018
Steven_9610
42
Sep 27, 2018
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Lmao what the hell, dude just get off you’re the one replying to everyone not respecting their decisions or choices. You just keep bickering with them as if you’re their mom.😂
Sep 27, 2018
Steven_9610
42
Sep 27, 2018
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PhineusForget it man videorecipes is a drama queen haha.
Sep 27, 2018
Kenko
37
Sep 27, 2018
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JonasHeinemanI do appreciate you coming forward and admitting the mistake on your part and take responsibility to reduce cases like this in the future. In the end we are all just humans, we have bad days and make mistakes, which is fine as long as we own up to it. That's why the first update/attempt to cover it up or shrug it off felt like an insult (I believe this is what most of the buyers are upset about). I will wait till I get my hands on the knife before I decide whether to keep it.
But I do have a question I hope you can answer me now; Will the future re-runs have the logo with text? An will it have the current hardware?
Just a thought for collectors; this is the first collab between Bob Terzuola & Massdrop, also a first limited batch AND... it has a misprint. If future runs in greater numbers have the standard logo with name and different hardware, it actually makes this knife more rare with a background story added (though not a very pleasant one at the moment). My experience in the collectors world from magic cards to watches is that odd editions like these sometimes can become sought after and collectable in the future.
Not shilling, just my two cents.
Sep 27, 2018
A community member
Sep 27, 2018
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Steven_9610hahaha it's true man i do get a bit dramatic. sorry about that. but yeah, this drop and the conversation around it has convinced me not just to stop commenting here but to get out of the massdrop community entirely. i just don't understand the massdrop knife enthusiast mindset. good luck, hope you enjoy this knife if you got one.
Sep 27, 2018
kennedyzero
193
Sep 27, 2018
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JaleesaGI’d like to suggest Massdrop look into finding a way to a popcorn drop along with these collabs, cause damn this shit gets dramatic...😂🍿🎥 https://goo.gl/images/2tJteT
Sep 27, 2018
Larryklunk
107
Sep 27, 2018
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That’s for massdrop to decide, but if I found out an employee intentionally lied about a change to customers to basically save their own skin, I’d be extremely unhappy. And if they were instructed to do so by management, there is a significant culture problem at massdrop.
As for the knife, I’ll probably end up keeping mine. As I said before, mine seems in good working order. I think massdrop should offer a credit towards a new knife drop for those Involved, it’s the least they could do to mitigate the bad fairh this whole fiasco has created.
Sep 27, 2018
DougFLA123
1404
Sep 27, 2018
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You are one chill dude! 😎
Sep 27, 2018
fuckshitstack
241
Sep 27, 2018
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JonasHeineman" The good folks in support don't have the ability to contact manufacturers and get photos for you, but we do get photos during the manufacturing process of almost all knives and provide them in our regular updates. "
You didn't provide a single update for this production of this knife. What are you talking about? If you had an image of it, and shared it, you could have done something about the wrong finish on the hardware, and possibly noticed that you sent them the incorrect logo. Don't lie to us!
Sep 27, 2018
josh_b
267
Sep 27, 2018
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KenkoThat's not how I see it playing out. Round two will be cheaper (since Round 1 will have paid for all the tooling). And Round 2 will have no doubt sorted out the production issues to everyone's satisfaction.
I don't know anything about collectible knives, but I doubt that anyone will be lining up to buy massdrop production errors.
So the upshot is that those of us from Round 1 who choose to keep our knives will be properly screwed from every direction. We'll have paid too much for an inferior product that we can't unload.
I think the only fair solution is some combination of:
(1) Partial refund for those who keep Round 1, (2) Guaranteed discount for those who join Round 2, (3) Replacement hardware with the correct finish.
But I don't see any of these happening realistically.
Sep 27, 2018
BadComrade
67
Sep 27, 2018
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its_cleanI'm almost positive they photoshopped it bronze because the prototype they had a few months back had silver hardware. I bet its the same knife
Sep 27, 2018
MoonStan
220
Sep 27, 2018
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You are a very weird individual. The fact that you keep replying to everybody and keep on defending MD constantly makes you appear very suspicious.
Can you stop flooding this subject with you unasked for interventions now? Don't speak to me
Sep 27, 2018
MoonStan
220
Sep 27, 2018
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kennedyzeroStop acting like this place is a forum. Go back to Reddit or something . If you're happy with your product GOOD FOR YOU!
Now Move
Sep 27, 2018
A community member
Sep 27, 2018
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josh_bHere is the thing: all I can find right now about MD return policy is this: (...) Products purchased on Massdrop that do not come with a manufacturer's warranty will be subject to a 30-day return policy detailed below.In the event a product exhibits a manufacturing defect or arrives damaged, Massdrop will allow members to return their product for a full refund. (...) However, being in Europe, Netherlands specifically, I have additional expenses, like tax & custom fees. It's unclear if I get those costs + re-shipping costs reimbursed?
Sep 27, 2018
harveyfnj
83
Sep 27, 2018
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TerrificknifeguyJust got mine. NOT what I ordered and paid for. Planning to return it.
Sep 27, 2018
A community member
Sep 27, 2018
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JonasHeinemanHey Jonas, I had two scenarios in mind and the one that played out is the one that dealt with MD (you?) not being on the ball.
Yeah, you made a mistake: can happen to anyone. I made and still make mistakes (like me ordering this knife thinking I was getting a great deal with a real cool looking Bob Terzuola knife - what can go wrong? Boy what deception)..
BUT... how much time (and how many chances) was there between sending a wrong file and checking up on what was going on? 4-6 months? How can you not catch the mistake? I mean: they must have send a sample or showed you guys something/anything from the first batch of, let's say 10-20, being produced for QA? To nip any issues in the butt before the whole order is done and - like now - there is no way back?
Or was it: here's the file we'll see it when it's done? You make it sound like the whole production & QA process is a black box. You put something in, and something comes out, but what happens in the meantime - and if the outcome is what you ordered - is left to chance? No in between checks? That is mind-boggling!
Here is the other thing: my order has shipped already so I can't cancel it anymore. And, being in Europe, Netherlands specifically, I have additional expenses, like tax & custom fees.
It's totally unclear if I get those costs + re-shipping costs reimbursed?
The Massdrop EDC Cache did an update about a huge delay: I could still cancel that: no harm done.
As I did NOT get a chance to cancel shipping on this drop, am I now stuck with extra costs? Or will it be taken care off?
Please let me/us EU'ers know...
Sep 27, 2018
harveyfnj
83
Sep 27, 2018
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JonasHeinemanYou most definitely are NOT sticking me with a product I don’t want. That’s because I want an immediate and complete refund. This knife is not what I ordered and not what I want. I find it hard to believe that after your monumental Apogee screw up (I am out $280 on that dog) that MASSDROP entrusted you with another project. You have not yet responded to any of my questions and requests on Apogee, but here’s another opportunity for you: I want an immediate return/refund on the not-Terzuola knife. How do I make that happen quickly?
Sep 27, 2018
A community member
Sep 27, 2018
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KenkoHere is the problem: I don't know what the status is on yours, but mine is shipped.
Meaning I will get mine delivered as I can not cancel. And, since shipment is DHL I will have to pay import fees and taxes and then I still have to ship it back.
So big question: do I/we get those extra costs reimbursed? If not, I want to get a discount because I wil not shell out money for a false advertised product...
Sep 27, 2018
Swtrucker
14
Sep 27, 2018
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harveyfnjLike I commented yesterday,the nice hardware had alot to do with my choice of color,. Also without mr.t name on blade it's worthless to me ,as it is with me putting Messdrop on every knife lowers the appeal and worth,
Sep 27, 2018
Kenko
37
Sep 27, 2018
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Mine is already on it's way as well :/ I think the only option is to refuse the package at the door to avoid taxes, but be sure you get your money back from MD this way though...
Sep 27, 2018
Kenko
37
Sep 27, 2018
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josh_bI would vote for option 1... if it's even an option.... realistically.
""(1) Partial refund for those who keep Round 1, (2) Guaranteed discount for those who join Round 2, (3) Replacement hardware with the correct finish. "
Sep 27, 2018
A community member
Sep 27, 2018
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KenkoYeah guess we will have to wait. The tan version looks really like crap in the actual pictures :-( If I ordered a black one I might have considered keeping it (if partial refund whatever)...
Sep 27, 2018
josh_b
267
Sep 27, 2018
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man I am 100% sympathetic. I really hope this works out for you and for all of us.
Sep 27, 2018
RivalKnives
6
Sep 27, 2018
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harveyfnjYou probably shouldnt have access to sharp objects...it may be in your best interest to opt out of future projects and turn in your blades before you end up chasing your family around a big empty hotel this winter:-)
Sep 27, 2018
josh_b
267
Sep 27, 2018
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KenkoI haven't seen the knife yet obviously, but I think I'd be OK with a 15% discount plus new hardware. I think the big dragon logo is probably going to look atrocious, but I'd be willing to meet massdrop halfway on that. I'd probably just have it lasered or polished off.
Honestly, I think it's in their interest to incentivize us to keep the knives. I'm sure they don't want shelves full of returned open box product that they'll have to sell at discount anyways. Might as well make a gesture of reconciliation to those of us who committed cash up front. I mean, they'd never have been able to cover tooling and set up costs in the first place if it wasn't for us.
Sep 27, 2018
BustedShoulder
2
Sep 27, 2018
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UNAerThe dragon head is pretty synonymous with Bob.
Sep 27, 2018
harveyfnj
83
Sep 27, 2018
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JonasHeinemanWhat B.S. Not even close, and if any reputable manufacturer was as cavalier as you about matching specs/photos/promises, they would be out of business....and rightly so.....in a heartbeat. I’ve already submitted my ticket for a return/refund. Not at all pleased with my second round with you on product fails. If it’s not too much trouble, I would like to know who you report to.
Sep 27, 2018
JonasHeineman
5987
Sep 27, 2018
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Thomasf14There are two updates above, so I'm not sure which one you're referring to. Omitting the name was not a conscious decision. That language should not have been used, and when I saw that I corrected it. Yes, it is a shame. Bob and WE Knife both did their parts on this and I dropped the ball. Sorry that you're disappointed so far, I hope that will change when yours is delivered.
Sep 27, 2018
massdrop01
783
Sep 27, 2018
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JonasHeinemanAre you going to address the issue with different hardware finishes? I'm assuming you are still tracking down at what point the hardware switch from bright satin finish to a dark stonewashed finish, but would be nice to eventually get an explanation for this. To some people this is a bigger issue than the logo changes, as the hardware change kinda changes the overall aesthetic of the knife. Please take as much time as you need, but please don't come back with the "studio light issue" explanation, because we both know that it's unacceptable, and your customers(the ones that spend hundreds of $ for a knife) are generally smarter than that.
Sep 27, 2018
massdrop01
783
Sep 27, 2018
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massdrop01I wonder anyone knew the username of Massdrop leadership team so we can tag them here to get some visibility on this SNAFU: https://www.massdrop.com/about
Massdrop Leadership: Steve El-Hage Jasper Chan Josh Russell Valarie Buckingham
This product should be part of the 1K club that Massdrop seems to be marketing very heavily on at the moment, so i'm assuming they would want to avoid messes like this associated with popular products like these.
Sep 27, 2018
Thomasf14
41
Sep 27, 2018
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JonasHeinemanMine arrived today, and mechanically it is a very nice knife, and I can overlook the logo change, despite the deception about the reasoning.
Now that I have the knife in hand, I am more upset about the hardware change, as this stonewashed hardware is completely different from the polished hardware you advertised. It completely changes the aesthetic of the knife.
Sep 27, 2018
Larryklunk
107
Sep 27, 2018
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JonasHeinemanYou’re getting beat up, but you arent doing yourself any favors by saying you corrected the logo/text issue. It wasn’t corrected and another massdrop employee spun it as a decision to make the blade design cleaner. Ummm, that’s just flat out lying....to customers.
Sep 27, 2018
pedropol
35
Sep 27, 2018
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bmdubno one bitches when the product is delivered "as advertised", without changes
Sep 27, 2018
Josk
58
Sep 27, 2018
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Second this. Got exact the same question about the taxes etc if or when i decide to send it back. Mine is also shipped and I decided that i will give it a fair chance and want to see and inspect the knife. So the "refuse and send it back before taxes" (as i replied to Kenko earlier) isn't an option (if it would work anyway). But if i want to send it back, i don't wonna pay $ 50 for returning something i did not ask for.
Sep 27, 2018
Jake731
40
Sep 27, 2018
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KenkoHoping the future knives will have different logo as a collector too! I ordered this so I could have a Terzuola EDC user for under $200 because I am not using my $3100 Bob T. custom on boxes. (Though Mr. T would probably want me to make it a user!). I think the knife is great and appreciate Jonas' clarifying things. Mistakes happen.
Sep 27, 2018
GONE
1
Sep 27, 2018
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LongGenericUserNameWow! Glad I saw this thread. Turned on to mass drop couple weeks ago & was about to pull the trigger on at least two items for Christmas gifts. Taking any designers name off their creation, but leaving the Wally World or mass dropping on it is beyond the pale. Everybody has sales - discounts & limited editions along with exclusive retail rights to designers products. I’m out! Shameful
Sep 27, 2018
kennedyzero
193
Sep 27, 2018
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MoonStanWoah dude, chill 😳 no need to tell anyone where they can and can’t be. And I don’t hang out on reddit or any other forum thank you very much. This is a place for customers to voice theit opinions on the products they‘re purchasing, which I am, and I did. I was merely trying to inject a little levity into something I think has gotten way too serious. Like biblical levels of anger and betrayal at this point. When something like this becomes this toxic, it degrades the community and experience, which is one that I have so far enjoyed on MD. I want them to keep doing collabs like this, so yes, I’m going to voice my opinion and attempt to lighten the mood. Also, I just got my knife this morning, and its very well made, any design choices notwithstanding I hope you can enjoy yours too, peace brother.
Sep 27, 2018
kennedyzero
193
Sep 27, 2018
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JaleesaGGot mine this morning, mechanically perfect as far as I can tell, very well finished. I love the design, although I wish it was about 25-30% bigger, I generally prefer larger knives due to hand size. Pretty lightweight and it’ll be a great EDC when I don’t want to carry a chopper. As far as the logo... I think it would have looked better with the Terzuola name around the dragon, but honestly, it still has his logo, so I can deal. I got the black one, and I personally like the distressed hardware better, but that’s just an opinion; I prefer that aesthetic in general. That’s not to invalidate the complaints of people who wanted polished hardware. I hope they do right by those who want to return theirs. I think MD paying for any shipping or import taxes is entirley appropriate, and probably a credit on future drops for the hassle. Final note, I fully support holding any company to their word and expecting them to correct mistakes when they are made, to a reasonable degree. That being said, some of the stuff said here has been toxic and mean-spirited and had really flown in the face of how I think a healthy hobby should be approached. I just hope we can all reign it in a bit, take a deep breath and remember that probably, we all joined this hobby because we derive joy from it. Take care, fellow knife geeks 🤓
Sep 27, 2018
JDM_GT
192
Sep 27, 2018
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LarryklunkI didn't join this drop but I think the pivot and liners would look better anodised a brighter bronze to give more contrast. I'm sure We. Co knocked it out of park on the build quality. Thanks for the photos.
Sep 27, 2018
harveyfnj
83
Sep 27, 2018
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RivalKnivesLOL! Working with a recalcitrant ipad that got carried away with itself!
Sep 27, 2018
sashavukas
1
Sep 27, 2018
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HackenslashI just received my knife it’s unbelievable perfect size and weight and overall quality is unbelievable!!!
Sep 27, 2018
ponagathos
512
Sep 27, 2018
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kennedyzeroI think is pretty hard to predict what collectors will be willing to pay for any particular item in the future. I have a friend that paid for a trip to London selling a couple extra dinosaur Beanie Babies. I bought a couple original Spyderco Enduras with the integral plastic clip for less than $20 on closeout. Saw them selling for $240 on EBay recently.
Sep 27, 2018
BadComrade
67
Sep 27, 2018
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JonasHeinemanV111 Checking in.
After my initial impressions, I have to say, this is a nice knife. Fit and finish are perfect which is expected of WE knives. I am still a little disappointed in the logo change but I'll get over it.
I have to say the hardware is definitely different than what was advertised. We're not dumb. Here are some pictures under some very bright light next to my Benchmade 940. I'm convinced the hardware in the initial photos are photoshopped to be bronze. They uploaded a video of the prototype knife to their instagram and it had silver satin hardware. I bet that knife was photographed and photoshopped to be bronze. A cut corner that I bet massdrop wont make again. All in all, I'll be keeping mine.
search

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Sep 27, 2018
Swtrucker
14
Sep 27, 2018
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Thomasf14I also received mine today,also mechanical ly nice,razor sharp out of box but looking at that hardware on a tan color knife doesn't work for me ,looks like I found it on side of road,come on do something about this md
Sep 27, 2018
Kill-Roy
71
Sep 27, 2018
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JonasHeinemanSo will there be a future knife with the original logo?
Sep 27, 2018
Kill-Roy
71
Sep 27, 2018
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JonasHeinemanSo will there be a future drop of this knife with the original logo? Thank you for candor we all make mistakes! Life goes on.
Sep 27, 2018
DougFLA123
1404
Sep 27, 2018
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harveyfnjYou can edit this and get rid of all the words that don’t belong, or delete it and start over.
Sep 27, 2018
harveyfnj
83
Sep 27, 2018
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DougFLA123Thanks, and oooooops. I think I deleted the whole thing. I usually work on a PC, not facile with iPad. Oh well............
Sep 27, 2018
DougFLA123
1404
Sep 28, 2018
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harveyfnjIt’s still there. It makes you look like a crazy person. “The Shining“ comes to mind! : )
Sep 28, 2018
harveyfnj
83
Sep 28, 2018
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DougFLA123I dont know how to fix it. It'll scroll away eventually!
Sep 28, 2018
DougFLA123
1404
Sep 28, 2018
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harveyfnjIn case you’re interested, if you go to the comment you want to edit or delete, right below the end of your comment, to the right of “share”, there are three dots, since you’re on an iPad, if you touch those dots with your finger, a little popup menu will appear, from that menu you can select “edit”, “delete”, “link”, or “flag”. If you select “delete”, poof, it will be gone. I hope that helps.
Sep 28, 2018
mhwolf
65
Sep 28, 2018
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DrewzillaYou are right, I overlooked this. Any changes should have been addressed at that time. He did not tell us of the changes. When I get mine, it also better have the polished bolsters or I am not sure what to do. The amount paid is low for a knife, but it is a matter of principle.
Sep 28, 2018
A community member
Sep 28, 2018
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BadComradeTalk about color reproduction: in the bottom photo it looks tan, above green/foliage like...
Sep 28, 2018
A community member
Sep 28, 2018
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JoskAsked support:
(...) If you still would like a refund, you can refuse the shipment and have it sent back to our warehouse. Once we receive notification the package is on its way back to our warehouse, we can refund you at that time. (...)
So if you do not want the chance of paying tax/import etc. you need to refuse..
Sep 28, 2018
A community member
Sep 28, 2018
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KenkoAsked support:
(...) If you still would like a refund, you can refuse the shipment and have it sent back to our warehouse. Once we receive notification the package is on its way back to our warehouse, we can refund you at that time. (...)
So if you do not want the chance of paying tax/import etc. you need to refuse..
Sep 28, 2018
Kenko
37
Sep 28, 2018
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Thanks for sharing! Package arrived in Germany today... got a couple of days to consider it. Honestly, the OD green I ordered does not look as bad as the Tan/hardware combination imho...
Sep 28, 2018
HSO0
49
Sep 28, 2018
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Sharp1Ummm, that's what Bob uses. It isn't some honor bestowed upon him by someone else.
Sep 28, 2018
Josk
58
Sep 28, 2018
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Thx for sharing indeed. I ordered the black one and from what i read and see, the knife is technical as we are used from WE and the dark hardware seems to complement the black handles in one way or another. Gonna live dangerous (lol) and gonna accept the package. I want to see it myself. Maybe its a keeper after all? That I possibly decide to keep the knife because I happen to like it anyway, does not alter the fact that MD has dropped the ball here bigtime in my opinion.
Apart from this, I asked MD support to explain their policy in general regarding reimbursment of tax/import costs under "normal" circumstances (order->receive -> pay taxes -> open package: damm is not what i ordered -> return to sender). I'll keep you posted.
Sep 28, 2018
Josk
58
Sep 28, 2018
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KenkoSame for me. Package is in Germany atm. Gonna accept the package before deciding. Want it to see myself. Plz read my reply to @hgoor from a couple of minutes ago. I'll keep you posted about the costs-issue also when support replies.
Sep 28, 2018
Jakpro
128
Sep 28, 2018
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JaleesaGMassdrop is like a box of chocolates, you never know what you are going to get!
Sep 28, 2018
its_clean
90
Sep 28, 2018
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JonasHeinemanJonas, you really need to address the hardware issue. The longer this goes on, the more angry people talk about it, and none of the talk is positive for you or Massdrop. Please speak up and help us put the issue to bed so we can move on.
Sep 28, 2018
DougFLA123
1404
Sep 28, 2018
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MoonStanWhat happened to that guy who was replying to everyone the other night, defending MD at every turn? You said he appeared very suspicious. Good call by you! He’s a deleted user now.
Sep 28, 2018
A community member
Sep 28, 2018
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JoskReply from support about the TAX/Import, bottomline: taxes and fees are NOT covered.
(...) Thank you for the question. If you would like to inspect your order and make sure it meets your expectations first, you can certainly do so. If at that time, your order is unsatisfactory, you can request a return for refund. At that time we will provide you with a shipping label to send back and a full refund of the purchase price. One thing we are not able to refund, are customs fees or taxes, as Massdrop does not collect these funds. (...)
Sep 28, 2018
A community member
Sep 28, 2018
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KenkoReply from support about the TAX/Import, bottomline: taxes and fees are NOT covered. (...) Thank you for the question. If you would like to inspect your order and make sure it meets your expectations first, you can certainly do so. If at that time, your order is unsatisfactory, you can request a return for refund. At that time we will provide you with a shipping label to send back and a full refund of the purchase price. One thing we are not able to refund, are customs fees or taxes, as Massdrop does not collect these funds. (...)
Sep 28, 2018
A community member
Sep 28, 2018
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JoskOk, I also just received a $20 refund on my purchase. Seems like they are trying to make up.
Sep 28, 2018
A community member
Sep 28, 2018
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Kenko Ok, I also just received a $20 refund on my purchase. Seems like they are trying to make up.
Sep 28, 2018
Jake731
40
Sep 28, 2018
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ADVcyclistSee the video Bob just put up on his Instagram. He actually wanted the hardware to be tumbled. Granted, not what was shown in picture but it is what Bob T wanted so I am good. He also says he produced some rare customs long ago with just his dragon head logo. I am all good here cause this is a user for me and the $20 refund was a nice gesture to show Massdrop was listening to our complaints and looking to slam the product manager further is just going too far IMO.
Sep 28, 2018
OT454
30
Sep 28, 2018
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So, I received a $20 refund as well.. That's great and all, but I purchased 4 knives for a total of $559.96. Should I receive a $20 refund per knife?? That would seem fair and would make me happy. And thus allow me to forgive the other "mistakes".
Sep 28, 2018
SuzTerzuola
59
Sep 28, 2018
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Jake731Bob T. Here. Thanks! I am sending the OD green to our son tomorrow who is a knife maker also. He will weigh in next week with a video of his own. Massdrop did as I asked, as did WE. People make mistakes. Did you know that occasionally I forget to sharpen one of my customs? Very expensive butter knife😃 a customer remarked. I have carried my prototype with me for six months. I am super pleased with it’s EDC ability. -Bob
Sep 28, 2018
MoonStan
220
Sep 28, 2018
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SuzTerzuolaHello Mr T.
You are a very kind man. Seeing how they lied several times of some topics... I'm not sure they deserve your kindness. You're doing them a real solid there , I , personally wouldn't be so kind.
Let me kiss your feet real quick before you go
Sep 28, 2018
massdrop01
783
Sep 28, 2018
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OT454How did u guys get the $20 refund? Is it through support case?
Sep 28, 2018
MoonStan
220
Sep 28, 2018
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DougFLA123Yeah, funny huh? ...
Sep 28, 2018
MoonStan
220
Sep 28, 2018
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massdrop01Nah, it just came. Received a mail from MD and then Paypal, bam, 20$ refund .
Sep 28, 2018
massdrop01
783
Sep 28, 2018
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MoonStanI see, just saw an official email from massdrop about this. Thanks
Sep 28, 2018
MoonStan
220
Sep 28, 2018
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Jake731There's no going "too far" when people come at you with lies instead of the real explanations.
Now, they came clear, they even refund 20 box... so NOW we are good..on this particular drop, yes. But there is taint on our relationship now.
Anyways, there are other drops and other collabs where the same thing is happening. So, I don't think that all really came down to "mistakes"... unless the mistake is to underestimate angry aspies lol
Sep 28, 2018
Josk
58
Sep 28, 2018
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Thanks mate. To be honest i did not expect otherwise regarding the refunding of the taxes and fees. Nice to hear about the gesture they made though. Maybe i'll get one too. Let you know :)
Sep 28, 2018
dennisbible
12
Sep 29, 2018
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BadComradeIs that the green or tan?
Sep 29, 2018
007scott
7
Sep 29, 2018
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JaleesaGWOW all I have to say about this comment is WOW. Seriously I wouldn't doubt that every one request a refund after this comment and screw up. I know I'm returning mine.
Sep 29, 2018
PatrolLeader
14
Sep 29, 2018
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JaleesaGFeel the $20 refund for removal of the “Terzuola” name on the knife is spiteful. Massdrop is clueless.
Sep 29, 2018
I_love_stuff
33
Sep 29, 2018
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JaleesaG I am extremely disappointed with what massdrop must consider a "minor" detail change. I'm certain that the majority of the buyers bought this knife because it was a genuine terzola design backed by the designer himself. The details are what makes a knife unique, including engravings. I was tempted to return the knife because I felt deceived and cheated. But after seeing the knife I decided to keep it because of the high quality build. You are getting a great knife for the money, regardless of whether it has "Terzuola" inscribed on the blade or not. You dropped the ball big time on this one, damn what a disappointment!
Sep 29, 2018
Kenko
37
Sep 29, 2018
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Yeah, I think we both kinda expected they won't cover it. That's why I was considering refusing it, but I opted for giving it a chance first. Albeit it would have been an expensive chance.
But I just saw the mail from massdrop about the €20 and Bob's message. I am actually OK with this gesture. Also with Bob's general consent and mentioning "rare" (yeah I am a sucker for rarities) I think I will be keeping it ;)
Ofcourse this does not completely remove the dent in my confidence as for dealing with MD, but it's a start. Sometimes we forget that on-line companies are operated by (many) people and dealing with people can be muddy. I hope MD has been able take this as chance to learn and further improve. All in all I find it a decent gesture and follow-up.
Sep 29, 2018
I_love_stuff
33
Sep 29, 2018
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KenkoKendo, I had the same reservations you did. If you disregard the "brand" and judge the knife based on materials and workmanship, I think it's a great deal. Having the "terzoula" brand behind it is just icing on the cake. The real problem here is massdrop. I feel they were deceptive and manipulative in how the presented this drop. There is more to this story than is being told. You f**ked up big time massdrop. I will still support them because overall i think they bring good deals once in a while but if this happens again I will definitely close my account.
Sep 29, 2018
BadComrade
67
Sep 29, 2018
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dennisbibleits green
Sep 29, 2018
WoodyBalto
432
Sep 29, 2018
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JaleesaGThe saga continues... Still no reply from my support inquiry from a few days ago where I indicated that I wish to return the knife for a full refund but they sent $20 to a pre paid credit card that I now longer possess. (Another ass ache that I now have to deal with)
Sep 29, 2018
HSO0
49
Sep 30, 2018
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JonasHeinemanThe facts are appreciated, but it is foolish to erode client trust with the original deceptive posting by your representative here. Ultimately you're responsible for all the missteps as well as recovering from them. You're decision to partly remit part of the price to everyone is admirable, but it is important that you get at the root cause of how the info on markings went out of your shop without a final check and confirmation so this error is less likely in the future. Telling clients what will be done to prevent this type of mistake can restore conference. It is very good of you to take personal ownership of the missteps, but what steps will prevent them from occurring going forward? I would recommend a final check by someone not subject to confirmation bias from being closely involved with the project.
Sep 30, 2018
A community member
Sep 30, 2018
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OT454Hell yes! $20 a knife seems fair!
Sep 30, 2018
DougFLA123
1404
Sep 30, 2018
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OT454You should definitely receive $20 per knife.
Sep 30, 2018
mhwolf
65
Sep 30, 2018
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harveyfnjDo the knives not say S30V on yours?
Sep 30, 2018
harveyfnj
83
Sep 30, 2018
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Sep 30, 2018
Terrificknifeguy
41
Oct 1, 2018
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Larryklunk
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I love it.
Oct 1, 2018
dennisbible
12
Oct 1, 2018
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TerrificknifeguyWhich color is this? If its tan it is considerably darker than earlier pictures. I got the green one, but think tan looks better with this hardware.
Oct 1, 2018
dennisbible
12
Oct 1, 2018
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JaleesaGOne thing that annoys me, and one reason I'll be returning the knife is that I would have chosen a different color if I had known about the hardware. I bought the green but would have gotten tan. Is there any way to trade it in for another color?
Oct 1, 2018
Terrificknifeguy
41
Oct 1, 2018
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dennisbibleYep that's the tan(definitely darker than advertised), I think it looks really good with this hardware as well.
Oct 1, 2018
ADVcyclist
141
Oct 1, 2018
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JonasHeinemanThank you Jonas. This is the response I submitted to the feedback email about this drop:
Massdrop should review this project and hold it as a bellweather and exemplar for future endeavors of customization. My experience with a career in quality management shows that mistakes in communication of critical design information can of course occur, but are avoidable with shared accountability and project oversight.
Massdrop really dropped the ball with this one and we customers were quick to react... not always respectfully. When a significant investment of marketing, planning, acceptance of design, payment, and time of production with a custom piece of EDC gear are involved; any/all changes to the aesthetic, or base design will be met with a swift rebuttal. Overall, the functionality of the knife is excellent and, while I'd like to see Bob's name on the knife; the dragon head is well received. I am, honestly, more bummed about the change to the knife's hardware from a bright bronze (as shown in the initial photos) to a tumbled and subdued finish. While the subdued finish implies a more "tacticool" aesthetic; there is more value, in my experience, with a true brushed/polished bronze finish that develops a patina from use and specific to the local environment variables of the owner. Bright bronze and brass hearken me back to my Navy days aboard ship, polishing the brightwork and watching the salt air reclaim the brass and bronze to its desired patina.
All in all, I'm pleased that Jonas responded to the raucous debate on the drop discussion and stepped up to not only take the hits (there were plenty), but also offering a full refund/return if desired and extending the $20 refund on the initial purchase price. Bob's video was also appreciated and offered some insight as to his vision for the final product.
All in all, it's a learning experience for Massdrop as to how communication is critical in customer-funded projects and delivering on expectations of a specific aesthetic.
Oct 1, 2018
dennisbible
12
Oct 1, 2018
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JaleesaGHas anyone had any success in the refund process? I haven't gotten a response.
Oct 1, 2018
dennisbible
12
Oct 2, 2018
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WoodyBaltoIf you or anyone wants to sell the tan one let me know.
Oct 2, 2018
A community member
Oct 2, 2018
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JoskJust received my knife. No taxes and no import fees as it took the "Frankfurt" route, meaning it came from within Europe! Will post my impressions later in the review section.
Oct 2, 2018
A community member
Oct 2, 2018
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Kenko Just received my knife. No taxes and no import fees as it took the "Frankfurt" route, meaning it came from within Europe! Will post my impressions later in the review section.
Oct 2, 2018
Kenko
37
Oct 2, 2018
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Nice! Congrats, I'm still waiting for mine. But beware, Frankfurt route does not always mean it would not be taxed, maybe just a smaller chance My Taschi Bharucha Prism also came from Frankfurt (-->Rotterdam-->Amsterdam (distribution centre/customs) and was taxed.
Looking forward to see what you think of the CTF.
Oct 2, 2018
Josk
58
Oct 2, 2018
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Nothing here yet. According to the tracking mine does Frankfurt -->Rotterdam-->Amsterdam and is still in Amsterdam atm. Seems you got lucky, lol. Bad thing is if it goes the full route, it could take yet another week extra before arriving and also will cost a bit more. Well, i'll find out soon enough.
Also curious what you think about it.
Oct 2, 2018
Josk
58
Oct 2, 2018
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It arrived after all a couple of hours after my former reply :) It felt a bit gritty and was not completely centered. So I took it apart and after a spa with some cleaning alcohol and nano oil, its dead centered and dropshutting now. The hardware is definitely not as polished as on the original pics but i have to say, with enough lighting, it is indeed quite a bit brighter as on most posted pics. Grind is even mostly, only at the very tip its slightly uneven. A few sharp edges in the G10, but not disturbing. It maybe lost the name of its designer, but its a keeper for me for sure. I love it :)
Oct 2, 2018
Josk
58
Oct 2, 2018
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KenkoMine arrived too a couple of hours ago. Have a few remarks, that i posted in my reply to @hgoor. It may deviate a bit from the orginal, but for me it's a keeper definitely, i love it :)
Oct 2, 2018
Kenko
37
Oct 2, 2018
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JoskAw, no luck for me today, definitely hope it's not the full route :/ but it's always better to assume the worst.
Regarding the knife: judging by the videos and pictures being posted, the OD green version should turn out pretty nice :)
Oct 2, 2018
Terrificknifeguy
41
Oct 2, 2018
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Magnus617
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Just change it yourself 😉
Oct 2, 2018
dennisbible
12
Oct 3, 2018
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JaleesaGTomorrow will be the second day of no response about returning this knife. I followed the directions on the email. Anything else I can do?
Oct 3, 2018
DougFLA123
1404
Oct 3, 2018
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dennisbibleI think it took them 8 or 9 days to finally get back to me. It felt much longer. Hang in there.
Oct 3, 2018
DougFLA123
1404
Oct 3, 2018
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TerrificknifeguyWhat did you do...sandblast the hardware, the liner, the pocket clip, everything?
Oct 3, 2018
WoodyBalto
432
Oct 3, 2018
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dennisbiblePatients grasshopper... I got my RMA yesterday
Oct 3, 2018
JonasHeineman
5987
Oct 3, 2018
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dennisbibleHi Dennis, it looks like our team got two tickets from you yesterday about 3hrs apart - one is still open and I think our team has about a 2-day response time at the moment so they should be getting back to you soon on that. Thanks for your patience, let me know if you still haven't heard anything in the next 24-48hrs.
Oct 3, 2018
dennisbible
12
Oct 3, 2018
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JonasHeinemanThank you. I would be interested in a trade for one if any become available for sale
Oct 3, 2018
Terrificknifeguy
41
Oct 3, 2018
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DougFLA123Negative, sat down with a few beers, some tunes and 800/1000/1500 grit sandpaper. Came out great. 😎
Oct 3, 2018
DougFLA123
1404
Oct 3, 2018
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TerrificknifeguyExcellent job my man!
Oct 3, 2018
MoonStan
220
Oct 3, 2018
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TerrificknifeguyDude, that is awesome. I think I'll do the same. Now, imagine anodizing it gold again from this stain finish you got there!
Oct 3, 2018
Terrificknifeguy
41
Oct 3, 2018
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MoonStanThe potential is unlimited 😎 I'm glad y'all like it. It looks way cleaner. Literally lol
Oct 3, 2018
Kenko
37
Oct 3, 2018
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JoskAaaand I just received a delivery message to a postnl pick-up point, meaning I gotta pay up. I actually don't mind paying the tax, but it's the €13 extra I have to pay postnl as admin costs that bothers me >:/
Oct 3, 2018
drpro
15
Oct 13, 2018
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KenkoSo I have had mine sitting in the box with all of the packaging beside it, still trying to decide to keep it or return it. A nice knife, good design by Bob Terzuola . Is it a $139 knife (yes less the $20 for misleading photos), I would have to say no. Fitment is off here and there, blade needs sharpening before using, some small tooling marks. I have some 30-$40 knifes, that are equal or better, but they don't have Bob Tersuola's name on them, oh wait neither does this one. WE products are similar to many other Chinese made products, OK, but not great. For the quality of the construction a $50-$60 knife, for being designed and wishfully having Bob's signature, priceless.
Oct 13, 2018
A community member
Oct 15, 2018
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KenkoAnd? how did this end?
Oct 15, 2018
Kenko
37
Oct 16, 2018
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Coughed up the tax and decided to keep it.
Oct 16, 2018
A community member
Oct 16, 2018
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KenkoWTH? Weird that I didn't get ANY tax or customs cost??? That sucks for you :-( If I had to pay for tax and invoice stuff I would have refused the package...
Oct 16, 2018
Kenko
37
Oct 16, 2018
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I got lucky before, so I guess it's a chance thing. I always anticipate on having to pay tax when I order something from outside the EU, it softens the blow... but still sucks. The knife really is pretty good, I do like it. Overall, excellent EDC knife. Only the hardware is darker than I would have liked and the edges on the G10 are pretty sharp.
With the tax, it is a bit too much for a G10 WE knife, but it's a chance I took.
Oct 16, 2018
Terrificknifeguy
41
Oct 16, 2018
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Terrificknifeguy
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Happy Terzuola Tuesday everyone!! 😊
Oct 16, 2018
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