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1) There's no holding vendors "accountable". Running a group buy is a privilege, not a right. We work very hard to get vendors to agree to run products on Massdrop and making demands results in cancelled orders. (this has happened in the past)
2) Massdrop works in the Business-to-Business wholesale space, this is very different from the retail "service with a smile" space. When you're paying $80 retail for this power adapter, you can expect a very high level of service. The orders that Massdrop are handled just like every other head-shop/retailer placing an order - the response is "you will get it when we ship it to you".
3) 10 business days is the _estimated_ (not guaranteed) time it takes for them to accept the order, allocate the inventory, collect payment, ship it out to us, and arrive at our warehouse. Sometimes it's quicker, sometimes it's slower. _Everything_ is handled manually, so the information that we get doesn't always match what's happening (i.e. we get an email saying it'll ship Tuesday, and it doesn't actually ship out until Wednesday, and we don't get a tracking number for the shipment until Friday). We're not lying, obfuscating or misleading you, we're relaying information as quickly as we get it. (and that data isn't always 100% reliable).
4) 10 business days since the drop ended will be Monday April 14th. I'd like to hope that we'll get them shipped out by then, but as far as I know we don't have tracking on the inbound package so we're not certain it'll arrive on Monday. As soon as it arrives, we'll send it out to everyone.
Have a good weekend~
2) The response is "you will get it when we ship it to you" I have never heard that from a retail store in my life and if I did I most certainly wouldn't go back. I REALLY hope that's not what you're telling us..
3 and 4) Once again, Tracking information would solve all these problems. Why would asking for tracking on a package be a "Demand". Who ships packages without tracking anyways?
I had a great weekend and I hope you have a good week..
That being said, the attitude coming from the support staff here was a bit troubling.
Magic Flight doesn't give two shits who buys their products or why. They're selling them to you at the same price that they're selling them to other resellers, that's what wholesale means. Massdrop is dealing with Magic Flight on a business to business level, but that's not a level devoid of customer service, and I'm not sure why that's what you're telling us. If Magic Flight is experiencing delays, they should communicate to you, their customer, what the details of the delays are as well as a timetable for resolution. That information should then be provided to the community. For anything less to happen means that someone, either on their end or yours, is dropping the ball.
This community is also MOST DEFINITELY a retail space for Massdrop. Just as Magic Flight doesn't give two shits who buys their products wholesale, we don't give two shits what you decide to charge for it. If you make a profit off of someone, that is a retail transaction, bottom line. The fact that you sell at cheaper prices is a marketing strategy, not an indication that you exist in some undefined area of business practice that for whatever reason is outside the realm of typical customer service. This isn't one guy trying to host a group buy through Reddit or Facebook, this is a company that was formed with the explicit intention of making money off of people by selling them something. That sounds like retail to me.
I don't get turned away from customer service at Costco because "we're operating on a business-to-business level" and I shouldn't here either.