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spec20mom
3
Jul 22, 2015
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Received black and white bolts today. Black one has "12" crossed off and there's a sticker that says "9". Before I unrolled it I could see that it was obviously smaller that the white one which is marked 12 yards. I unrolled both and found the black one to be only 8 3/4 yards and the white one a few inches short of 12 yards. Let me know how you plan to compensate me for the missing yardage.
Jul 22, 2015
SandyLucas
771
Jul 22, 2015
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spec20momHi @spec20mom, I will pass this info along and have a customer support member reach out to you. -Sandy
Jul 22, 2015
spec20mom
3
Jul 23, 2015
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SandyLucasHaven't heard anything yet from customer support.
Jul 23, 2015
Sharenv
8
Apr 3, 2019
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spec20momDid you ever get refunded for the missing yardage? I'm hesitant to order the Fog if it's less than 12 yards (bc that's not a good deal).
Apr 3, 2019
spec20mom
3
Apr 3, 2019
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SharenvYes. They replaced the whole order.
Apr 3, 2019
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