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Adragontattoo
109
Apr 1, 2018
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pieterv
3
Apr 8, 2018
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AdragontattooFWIW my Mionix Castor's (heavily used) middle mouse button died less than a year after purchase (which also happened to 2 logitech g300s before that). I can't say anything about their warranty service, didn't bother trying.
brolly
23
Apr 10, 2018
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AdragontattooYou had the same experience as I did. Mionix customer support is utter trash and never to be trusted. Two keyboards died and they offered me a mouse pad, lmao!
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TLDR; Save your money and avoid the mistake I made. My mouse died due to poor QC and cheap parts and the "warranty" from Mionix assumes that you can even get a response from them.
Mionix support is utterly nonexistent at the best and a joke at the least.
IF you somehow manage to get a response from support on a mouse you buy from Massdrop you are likely to be told to talk to Massdrop. https://support.mionix.net/hc/en-us/articles/360000041926-How-do-I-claim-my-warranty- We have agreements with retailers and the easiest and fastest way to claim a warranty is by going directly to the retailer where the product was purchased from.
Contact Table Origin of Purchase Contact Mionix Web Store Mionix Other online store Other online store Physical store Physical store
Mionix refuses to cover issues that were caused BY them during manufacturing.
https://support.mionix.net/hc/en-us/articles/115004680726-What-does-the-warranty-cover- What is not covered:
The issues below are from Day 1 until Garbage day. This includes issues that happened after I gave up on Warranty support ever responding. From the factory the cable was pinched in two locations and failed due to poor QC. The skates on the mouse are evidently made from the thinnest and softest PTFE possible and have the longevity to match. The mouse wheel (both the "rubber" on the wheel and the entire assembly overall) are made out of some of the cheapest materials I have seen in a LONG time. The vinyl decal on the inside of the wheel you have to block some of the bleed through from the RGB wasn't cut even close to the correct dimensions. The adhesive on the vinyl doesn't adhere to the "plastic" you used for the entire scroll wheel assembly. The "rubber" on the wheel is breaking down from normal use to the point that it scrolls independently of the wheel and even jams scrolling on occasion. The entire scroll wheel assembly is made from such cheap low quality plastic that it has no reinforcement and fails from normal use.
Mine is dead and dumped in the garbage since it appears that Mionix has no QC and handles warranty support by ignoring you in the hopes that you go away.