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176 requests
Product Description
First made by a Parisian artisan, Moleskine notebooks were widely used by notable artists and writers until the family operation disbanded in 1986. After they were relaunched by a Milanese publisher, their reputation for excellence grew with their distribution Read More
From the last batch of these shipped I still have yet to receive my notebooks? The more annoying thing about this is that since my last address was rented, my contract has since been terminated! How can I get this sorted out?
aidanlyp7Hi @aidanlyp7 -- I'm not sure if the address change caused the shipping error, but the best way to get help after a drop ends is to submit a Specific Order Inquiry here:
https://www.massdrop.com/support
Great news group! We’re happy to report that all of the orders have been shipped out from our warehouse and are now on the way to you! Please allow 24-48 hours for tracking to get into the shipper's system and start updating.
If there’s anything else we can do to make your Massdrop experience better, feel free to contact us via “Contact Support” button in your transaction page: https://www.massdrop.com/transactions.
We're also on Instagram! We'd love to see the photos of drops you've received and you can do that by following @Massdrop and tagging your pictures #massdrop. https://instagram.com/massdrop
An update for the group, the order didn't arrive at the warehouse yesterday because of a delayed trailer delivery. The new ETA based on tracking provided is 6/4. We will make sure to keep you updated on the progress of the order.
Thanks for your patience and expect an update from us on 6/5 or sooner if something comes up.
An update for the group, the vendor has shipped the remaining units of the order. Based on tracking provided these should be in our warehouse by 6/2.
Sometimes shipments get delayed en route, not to worry as we will keep the group posted throughout the process and notify you all if anything causes delay.
Thanks for your patience and expect an update from us on 6/3 or sooner if something comes up.
An update for the group, the first batch of the backordered units has been received and shipped out. The vendor is still working on the second batch of backordered units. In the next couple of days they will have more information regarding the ETA.
Thanks for your patience and expect an update from us on 5/29 or sooner if something comes up.
An update for the group, the first batch of the backordered units has been shipped out and should be in the warehouse by 5/22. The vendor is still working on the second batch of the backordered units. We will make sure to keep you updated on the progress of this order.
Thanks for your patience and expect an update from us on 5/26 or sooner if something comes up.
An update for the group, a large batch of the group's order has been received and shipped out. We are still waiting on some units. We have a call scheduled first thing tomorrow morning and should get a bit more visibility in regards to when we can expect these in our warehouse. We will update the group as soon as these are on the way.
Thanks for your patience and expect an update from us on 5/20 or sooner if something comes up.
Thanks again for joining this drop! With your help we were able to make it successful for the community. We've just submitted the group's order with the vendor for the Moleskine Volant Notebook Bundle and they are working hard to prepare it for shipment.
As soon as the group's order is ready at the vendor's location, they will send the bulk shipment to our warehouse in New Jersey where our warehouse team will break it up into individual orders and ship them directly to you! The current estimated ship date from our warehouse is 5/22.
Rest assured that we we will provide you all with updated information regarding the status of your order throughout the process. You can expect an update from us by the end of the day Pacific Time on 5/18.