Click to view our Accessibility Statement or contact us with accessibility-related questions
Subdude
2
Sep 25, 2015
Buyer beware - I bought the last Mondaine drop - the watch like this with the alarm function. It arrived Monday of this week and the alarm hand can't be moved. Have sent repeated notes to Massdrop asking what to do and only response was to tell me they've forwarded my mail to the Men's Apparel department. Buying a knife or screwdriver on Massdrop makes sense, but I'm not sure buying watches or electronics makes sense given my experience here.
ChristopherJ
1189
Sep 25, 2015
SubdudeHey @Subdude, I actually did get your inquiry however our Customer Support department has been really backed up so it sounds like they haven't had the chance to respond. Have you checked the lid of the box for the manual? There's a pull tab and there's paperwork in there. Also, in the 2nd paragraph on the alarm page, the functionality was described in more detail. To change the alarm hand, you should actvate the alarm by pulling out the alarm crown. Then you should pull out the time crown one click and then you will be able to set the alarm hand. Hope this helps!
Subdude
2
Sep 25, 2015
ChristopherJNot at all unfortunately. I sent a 2nd note in about this. I found the manual and followed the directions and it is clearly broken. The instructions say "Pull the crown to position 2 and rotate it to set the desired alarm time." There does not appear to be a working "position 2" - only positions 1 & 3 (3 sets the time). To make things worse, the alarm button itself appears to be broken - when you pull it out, it comes off! So, the issue isn't about instructions - it's about a watch arriving broken and now days later I still don't know what's going to happen.