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Showing 1 of 80 conversations about:
Snowgooseflight
51
Jun 8, 2018
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Hey, mine arrived, but no warranty. Anybody else have this issue?
Snowgooseflight
51
Jun 12, 2018
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I contacted customer support, they confirmed there is no warranty card. The warranty comes from Massdrop, and isn't transferable when selling or giving away the watch. Not too happy about that.
LSNadon
82
Jun 18, 2018
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Snowgooseflight
fishbiscuit13
48
Jul 5, 2018
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SnowgooseflightThey sent an email an hour ago saying that was a mistake, and in exchange they'll refund $125 to your purchase method or you can return it.
Sammi
106
Jul 5, 2018
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fishbiscuit13Sounds like we are on our own if this breaks and it seems like only Mondaine has this special movement and so far nobody knows how long this will last or how much it will cost to repair. Though i like this watch it seems like a good value if i got a good one and it lasts or a bad value if it breaks on me in a month if i decide to keep it.
“It has been brought to our attention that Mondaine Stop2Go Watch drop page incorrectly listed a 2-year manufacturers warranty when in fact this watch did not come with any warranty. We sincerely apologize for this situation.
As we understand that for many, the warranty was an important part of the value of this purchase, we have processed a refund of $125 to your original payment method for this order. You can expect to see this back on your payment method in the next 2-3 business days.
If you prefer to return your watch and receive a full refund due to the lack of warranty, please respond to this email and someone will help you out.
Please let us know if you would like to return your watch. Feel free to reach out if you have any questions or concerns as well.”
“It has been brought to our attention that Mondaine Stop2Go Watch drop page incorrectly listed a 2-year manufacturers warranty when in fact this watch did not come with any warranty. We sincerely apologize for this situation.
As we understand that for many, the warranty was an important part of the value of this purchase, we have processed a refund of $125 to your original payment method for this order. You can expect to see this back on your payment method in the next 2-3 business days.
If you prefer to return your watch and receive a full refund due to the lack of warranty, please respond to this email and someone will help you out.
Please let us know if you would like to return your watch. Feel free to reach out if you have any questions or concerns as well.”
fishbiscuit13
48
Jul 8, 2018
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LSNadonCheck your credit card's purchase protection policies. You may have a warranty extension from your bank.
LSNadon
82
Jul 8, 2018
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fishbiscuit13Massdrop fully refunded me last week, so I am good, and satisfied.
Snowgooseflight
51
Jul 8, 2018
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fishbiscuit13I think they took care of our complaint well!
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