Click to view our Accessibility Statement or contact us with accessibility-related questions
nelson
5275
Mar 13, 2015
We finally gotten the update from Monoprice on the status of this drop earlier today. Unfortunately, it isn't the news anyone would like to hear.
For the past couple of months, Monoprice has been giving us the estimated ship date based on the information shown on their internal system. The system comes up with the estimated date by adding standard processing time on top of inbound shipment status from their sea freight provider. This system has been reliable in forecasting the progress of our orders in the past, but it has been exceedingly unreliable due to the labor dispute problem at Port of Long Beach.
In a rather forthcoming and pessimistic phone call we have with Monoprice, they admitted to not know when they can expect the shipment to come in. They know it is in one of the ships that is anchored off shore waiting to be off loaded. But no one at their shipping company is willing to forecast the arrival date of this shipment anymore. As a result of this revelation, Monoprice is also placing many of their products, including this one, on backorder status indefinitely on their own web site.
While this isn't something we could plan for, we sincerely apologize for the trouble caused by this delay. We understand this delay is rather undesirable, and as a token of our appreciation for your support, we'll be issuing a $10 partial refund for each order. If you would prefer not to wait and want to cancel your order instead, please contact support via your transaction page, and we'll take care of your request right away.
Thanks for your patience and expect an update from us on 3/26 or sooner.
Trending Posts in Audiophile