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Showing 1 of 15 conversations about:
Maxleung
1
Apr 8, 2015
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I got it a few days back, but only managed to test it today. To my surprise, the back of the pen ("clicking mechanism") springed out and it is broken. I could not fix it and am very disappointed with this product. Anyone can tell me how to get a refund for this?
JonasHeineman
5987
Apr 8, 2015
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MaxleungHi @Maxleung -- I'm sorry to hear that, please submit a Specific Order Inquiry:
Customer Support Form - https://www.massdrop.com/support
Our team will provide warranty information and assist you with a claim if needed. Thanks for letting us us know, I hope we can help to resolve this and that anything else you got/get from us will be perfect right out of the box.
Customer Support Form - https://www.massdrop.com/support
Our team will provide warranty information and assist you with a claim if needed. Thanks for letting us us know, I hope we can help to resolve this and that anything else you got/get from us will be perfect right out of the box.
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