Neato XV Signature Pro Vacuum w/$40 Visa Gift Cardsearch

Neato XV Signature Pro Vacuum w/$40 Visa Gift Card

Neato XV Signature Pro Vacuum w/$40 Visa Gift Card

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As much as I love my Neato I still have not yet received my $40 gift card its been over 3 months i think, i contacted Neato about it and they keep sending me to different departments. I guess 40$ gift card is just hoax, but nothing to take away from the vacuum its one of the best things I bought in recent times, I loved my buy but was disappointed with not getting the gift card.
rgoparapu
I bought in on a previous drop and did get the gift card after going through the motions mentioned on their web site. It took a little time but it worked.

By the way this thing is still going strong, I have it do a run every day and it finds plenty of dust every time she goes out. Truly a great product.
I received my vacuum, but there was no mention of the $40 Visa Gift Card. Is this going to be sent out separately?
hitman247m
The gift card is a mail in rebate. Follow the instructions on this site for redemption.

https://www.neatorobotics.com/rebate-offer/
There is a major issue with buying this product from Massdrop. According to Neato, Massdrop is not a Neato authorized retailer therefor the Neato warranty is invalid. I received a device that was dead on arrival (will not charge due to a faulty wall wart or faulty charging circuit in Neato) and Neato will not assist any with this issue since my product is not covered by warranty. I have attempted to contact Massdrop more than once but I have had no luck so far. Additionally, since Massdrop is not recognized as an authorized retailer, the rebate will not be upheld by Neato.

Edit: The issue is resolved and Massdrop is indeed an authorized reseller, read below for further info.
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Hello craig1 ,
I have reached out to our representative at Neato to let them know that there is still an issue here. I can assure you we are an authorized dealer of Neato as all Neato products have been purchased directly. I will continue to follow up until you are taken care of. I apologize for the confusion and frustration this has caused.
B.Hutch
B.Hutch
Thanks to all for the assistance! Once the Neato representative contacted me after reaffirming with the warranty department that Massdrop is in fact an authorized retailer I received excellent service. Neato is mailing me a replacement charger and both the Neato representative and the representatives from the warranty department were very courteous and prompt with their responses. I am very pleased with the level of customer service they provided. Now I am anxiously awaiting the replacement charger so I can try the Neato XV Signature Pro out!
Good news group. We’re glad to report that all of the orders have been shipped out from our warehouse and are now on the way to you. Please allow 24-48 hours for tracking to get into the shipper's system and start updating.

If there’s anything else we can do to make your Massdrop experience better, feel free to contact us via “Contact Support” button in your transaction page: https://www.massdrop.com/transactions.
Sweet! I just got a notification of my UPS shipping number. Looking forward to receiving it.
Great news group! The vendor has let us know that the group's order was picked up and is on its way to our warehouse in New Jersey now. Based on the tracking provided these are scheduled to come in 8/5. Our warehouse team has been forwarded tracking info and will be standing by, ready to get these packed up and turned around as soon as they come in.

Sometimes shipments get delayed en route, not to worry as we will keep the group posted throughout the process and notify you all if anything causes delay.

Thanks for your patience and expect an update from us by the end of the day Pacific Time on 8/6 or sooner if something comes up.
HassanS
That's great news! I move on August 22. Do you estimate that it will arrive before that date?
Quick update for the group. We are in contact with the vendor and awaiting updated shipment estimates from them. We have a call scheduled first thing tomorrow morning and should get a bit more visibility in regards to when we can expect these in our warehouse. We will update the group as soon as these are on the way.

Thanks for your patience and expect an update from us on 7/29 or sooner if something comes up.
Thanks again for joining this drop! With your help we were able to make it successful for the community. We've just submitted the group's order with the vendor for the Neato XV Signature Pro Vacuum w/$40 Visa Gift Card and they are working hard to prepare it for shipment.

As soon as the group's order is ready at the vendor's location, they will send the bulk shipment to our warehouse in New Jersey where our warehouse team will break it up into individual orders and ship them directly to you! The current estimated ship date from our warehouse is 7/31.

Rest assured that we we will provide you all with updated information regarding the status of your order throughout the process. You can expect an update from us by the end of the day Pacific Time on 7/27.
These robot vacuums are so useless and, frankly, annoying. If you know any dimwitted middle-aged soccer moms or elderly grandmas you've probably already been treated to the "watch my robot, isn't it amazing?" routine. Isn't it sickening? Not only are these devices useless for the tiny amount of manual work they alleviate, but they're also extremely expensive for something that's going to be outdated in a year. A big fad, that's what they are, and it's not surprising to see wide-eyed massdrop shopaholics gobbling them up like crazy. "Neato!" is what their hipster friends are gonna be saying when they get the inevitable routine.
What about the warranty? Does it have one?
And how much time will it take to ship it? If shipping starts at 7/31 is it possible to get it by 8/6 (zip 19053)?
Etai
It has a 1-year warranty on the robot.
diabloxrider
Thanks, who can answer me about the shipping?
I just bought a "traditional" vacuum a week ago, wish I would've waited for this drop
leatherbarrel
So return your traditional vacuum...
leatherbarrel
I use my traditional vacuum in conjunction with my robotic one. #worthit