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Showing 1 of 60 conversations about:
mgsickler
877
Novel Keys
Jul 30, 2018
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BlueCrowned
5305
Aug 3, 2018
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mgsicklerWill you be offering replacements for prior purchasers? My ex bought me the pale blues last Christmas and they've wasted their money now as these are not usable.
dead_pixel_design
654
Aug 4, 2018
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mgsicklerAlso interested to know what options those of us who have received these have?
mgsickler
877
Novel Keys
Aug 4, 2018
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BlueCrownedShort answer to this, is no, I will not be offering replacements. There are several reasons for this, but the gist of it is that NovelKeys would not be able to do this. The switches are still usable and work with a lot of different keycaps. @BlueCrowned and @dead_pixel_design I am sorry that this is probably not the answer you wanted, but because the switches are in spec and within tolerances, replacements arent possible. Again, I am sorry.
BlueCrowned
5305
Aug 4, 2018
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mgsicklerIt's alright, I understand. Thank you for your answer. Although I thought it was found that they were out of spec. i.e. wider than normal MX stems?
dead_pixel_design
654
Aug 4, 2018
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mgsicklerI understand where you are coming from, but I am being asked to risk breaking key caps that are worth, in some cases, multiple orders of magnitude more than the switches, which were not cheap, even with the discount. I do appreciate your response and will work with Massdrop who maybe will work out a refund or credit or something. I'm glad at least it's gotten resolved for future buys
mgsickler
877
Novel Keys
Aug 4, 2018
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BlueCrownedThey are within Kailh's spec sheets. Within their tolerances. Thats what I meant by that. Thanks for understanding!
dead_pixel_design
654
Aug 4, 2018
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mgsicklerJust to clarify, so I know my understanding is correct: The switches were made to a specification designed for one manufacturer who was using an atypical size, so all of the switches were made to that size at the time, and the sizing was never changed, which is why some people are experiencing problems, and the new batches will be made to a more universal or general sizing specification that should not cause standard keycaps to break?
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- September 21, 2019 - All packages shipped out for BOX thick clicks. - August 22, 2018 - All packages shipped out. Drop complete for just the BOX Switches drop. BOX thick clicks will be shipped out by Sept 21, 2018. -August 21, 2018 - Received the switches and have them packaged up. All switches from this drop will be shipped out tomorrow. - July 30, 2019 - There have been some recent reports of customer's experiencing issues with BOX switches and GMK keycaps. Because of this, I have worked/talked to Kailh to get to the bottom of this. For the long explanation, go to my reddit account and see my latest post. The issue will be resolved, but this is going to delay this drop. I apologize for the delay, but I would rather have this issue fixed asap. I should be able to still get this round shipped out by the middle of September.