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Showing 1 of 65 conversations about:
Lmaotagme
12
Feb 16, 2018
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Anyone else getting static noise and popping even when no music is being played? Is there a solution or are mine faulty out of the box? Or maybe thats just normal?
Feb 16, 2018
Jyri
818
Nuforce
Feb 16, 2018
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LmaotagmeNo that is not normal. Does this happen with all sources? I.e with computer or other smart phones as well. Can you try resetting the earphones and see if that helps? To reset put the earphones to a pairing mode, then keep pressing all three buttons for about 2-5 seconds until you see red LED blinking five times.
- Jyri/NuForce
Feb 16, 2018
Lmaotagme
12
Feb 17, 2018
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JyriOk, I will try to reset them and reply as soon as I have any info.
Feb 17, 2018
Lmaotagme
12
Feb 18, 2018
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JyriI've tried resetting them and the problem is still there.
Feb 18, 2018
Jyri
818
Nuforce
Feb 19, 2018
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LmaotagmeLet's get you a new pair. Can you call us or send us an email support@optoma.com? https://www.optomausa.com/us/tech-support/contact-us-americas.aspx
Feb 19, 2018
Lmaotagme
12
Feb 19, 2018
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JyriAlright, but what if I'm not from the US? Is that still ok? I'm from Poland btw.
Feb 19, 2018
Janush
0
May 19, 2018
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LmaotagmeDid they send you them?
May 19, 2018
Jyri
818
Nuforce
May 22, 2018
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LmaotagmeSorry I have missed this message. We can arrange the replacement through Massdrop. So as Massdrop is a USA based entity, the warranty covers United States and Canada. Please go to your purchase order and click the support section. Contact Massdrop and write there that we have agreed to replace the earphones and ship a replacement unit to Massdrop, and then they can ship it to you internationally.
- Jyri/NuForce
May 22, 2018
Lmaotagme
12
May 22, 2018
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JyriOk, so how much time would it take Massdrop and Nuforce to send them to Poland?
May 22, 2018
Lmaotagme
12
Jun 19, 2018
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JyriHey Jyri, I've been thinking about my experience with the be6i iems and I think I would rather have something wired like the EDC IEMs. Is it possible to exchange the faulty ones for that?
Jun 19, 2018
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