Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
Since then, we’ve been in constant communication with the vendor on weekly basis on the shipment schedule for the product. However, it has been more than several weeks, and we have yet to be given a firm date on when we can expect the remaining orders to be filled.
We apologize for the extended delay and disappointment you have experienced so far with this product. We have done thousands of drops in the past, and have very rarely cancelled one. However, due to the unreliability of the vendor and the uncertain schedule for the rest of the shipment, we believe that this is the best course of action for this drop.
You should be seeing refund back in your original payment method within the day. In addition, we would like to offer you a free X-Vibe Vibration Speaker (https://www.massdrop.com/buy/vibration-speaker). We know this does not ultimately solve the situation, but it is an additional token of apology to the group.
If there’s any feedback or concerns, please feel free to email us at support@massdrop.com.
Nothing you need to do. We will be shipping them out to everyone that are affected by the shortage issue within the next 2 days :)