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nelson
5275
Dec 1, 2014
Before we launched the NuForce Cube drop, we made sure NuForce is committed and had set aside a fair numbers of the product for our campaign. Unfortunately, as we mentioned in the previous updates, we were informed of the manufacturing problems and shipment delays only after we placed our final order with them.
Since then, we’ve been in constant communication with the vendor on weekly basis on the shipment schedule for the product. However, it has been more than several weeks, and we have yet to be given a firm date on when we can expect the remaining orders to be filled.
We apologize for the extended delay and disappointment you have experienced so far with this product. We have done thousands of drops in the past, and have very rarely cancelled one. However, due to the unreliability of the vendor and the uncertain schedule for the rest of the shipment, we believe that this is the best course of action for this drop.
You should be seeing refund back in your original payment method within the day. In addition, we would like to offer you a free X-Vibe Vibration Speaker (https://www.massdrop.com/buy/vibration-speaker). We know this does not ultimately solve the situation, but it is an additional token of apology to the group.
If there’s any feedback or concerns, please feel free to email us at support@massdrop.com.
Ubercow
1
Dec 1, 2014
nelsonIs there anything we have to do to get the X-Vibe or will it be sent out automatically to all the people in the drop?
nelson
5275
Dec 1, 2014
Ubercow@Ubercow,
Nothing you need to do. We will be shipping them out to everyone that are affected by the shortage issue within the next 2 days :)
digitalparadigm
5
Dec 2, 2014
nelsonIs it possible to not get a refund and continue to wait for fulfillment? It's irritating that it has taken so long but I still would like the product.
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