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Violette
97
Oct 4, 2017
@Jyri Hello NuForce,
I have question, I'm located in France and last drop I have buy a pair of NuForce HEM8 but it has no bass in the right... After only two month... It can happen, fortunately normally there is a warranty.
Massdrop support told me that this product doesn't have manufacturer's warranty and Massdrop warranty is just for one month... Hum... Lol! HEM8 cost 600E in amazon.fr. Ok the price is lower here and without that I wouldn't buy them but it's not a reason... No warranty? Seriously?
I hope to have an answer from you because even if these IEMs are awesome and this drop very cool, I'm very disappointed. Fortunately Massdrop support is cool and they offer to refund me.
I'm very sad to separate me from this IEM, is it possible to exchange it?
Thanks!
Jyri
818
Nuforce
Oct 5, 2017
VioletteHello Violette,
I am sorry to hear that you‘re experiencing issues with the HEM8. Is the lack of bass only on the other channel? Does it help if you chang the cable?
The HEM8 definitely has 1 year warranty and we offer it to Massdrop as well. I am not sure why they otherwise. Naturally I‘d prefer that we keep you as NuForce user and that Massdrop does not need to refund. What we normally do is that we arrange the replacement unit to Massdrop and they arrange to you. We can do the same in your case. If you could please help me and tell Massdrop that you have discussed with us and we verified that we offer 1 year warranty. If they don’t believe you, please ask them to contact me directly and I’ll confirm. My email is jyri.jokirinta( at )optoma.com.
Sorry for the trouble and inconvenience. - Jyri/NuForce
Violette
97
Oct 6, 2017
JyriThanks for your reply,
yes the lack of bass is only in right channel, and change cable doesn't change anything. I am going to discuss with Massdrop support for replace my unit :).
Violette
97
Oct 13, 2017
JyriI send you an email with Massdrop support reply.
Violette
97
Oct 17, 2017
Jyri@Jyri Without reply, I returned the HEM8 to Massdrop for refund, my adventure with NuForce ends here, I'm disappointed.
Jyri
818
Nuforce
Oct 18, 2017
VioletteI did send you an email. Did you not receive? I am sorry to hear this. I am disappointed as well. I read your email earlier and contacted Massdrop to fix the problem so that this would not happen in future. It is extremely bad for our business the way they handled your case.
Violette
97
Oct 18, 2017
Jyri@Jyri Don't worry, thanks for your help ^^!
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