@Jyri Hello NuForce,
I have question, I'm located in France and last drop I have buy a pair of NuForce HEM8 but it has no bass in the right... After only two month... It can happen, fortunately normally there is a warranty.
Massdrop support told me that this product doesn't have manufacturer's warranty and Massdrop warranty is just for one month... Hum... Lol!
HEM8 cost 600E in amazon.fr. Ok the price is lower here and without that I wouldn't buy them but it's not a reason... No warranty? Seriously?
I hope to have an answer from you because even if these IEMs are awesome and this drop very cool, I'm very disappointed. Fortunately Massdrop support is cool and they offer to refund me.
I'm very sad to separate me from this IEM, is it possible to exchange it?
Thanks!
VioletteHello Violette,
I am sorry to hear that you‘re experiencing issues with the HEM8. Is the lack of bass only on the other channel? Does it help if you chang the cable?
The HEM8 definitely has 1 year warranty and we offer it to Massdrop as well. I am not sure why they otherwise.
Naturally I‘d prefer that we keep you as NuForce user and that Massdrop does not need to refund. What we normally do is that we arrange the replacement unit to Massdrop and they arrange to you. We can do the same in your case. If you could please help me and tell Massdrop that you have discussed with us and we verified that we offer 1 year warranty. If they don’t believe you, please ask them to contact me directly and I’ll confirm. My email is jyri.jokirinta( at )optoma.com.
Sorry for the trouble and inconvenience.
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I have question, I'm located in France and last drop I have buy a pair of NuForce HEM8 but it has no bass in the right... After only two month... It can happen, fortunately normally there is a warranty.
Massdrop support told me that this product doesn't have manufacturer's warranty and Massdrop warranty is just for one month... Hum... Lol! HEM8 cost 600E in amazon.fr. Ok the price is lower here and without that I wouldn't buy them but it's not a reason... No warranty? Seriously?
I hope to have an answer from you because even if these IEMs are awesome and this drop very cool, I'm very disappointed. Fortunately Massdrop support is cool and they offer to refund me.
I'm very sad to separate me from this IEM, is it possible to exchange it?
Thanks!
I am sorry to hear that you‘re experiencing issues with the HEM8. Is the lack of bass only on the other channel? Does it help if you chang the cable?
The HEM8 definitely has 1 year warranty and we offer it to Massdrop as well. I am not sure why they otherwise. Naturally I‘d prefer that we keep you as NuForce user and that Massdrop does not need to refund. What we normally do is that we arrange the replacement unit to Massdrop and they arrange to you. We can do the same in your case. If you could please help me and tell Massdrop that you have discussed with us and we verified that we offer 1 year warranty. If they don’t believe you, please ask them to contact me directly and I’ll confirm. My email is jyri.jokirinta( at )optoma.com.
Sorry for the trouble and inconvenience. —