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Showing 1 of 124 conversations about:
WILLxLOVE
164
Nov 10, 2018
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Personally of all the IEM I have tried these are my favorite. I haven’t tried any campfire is or anything like that, but “especially“ the HEM8 4 $200 if you don’t have IEM of this caliber your stupid not to purchase these. If not just add to your collection, they are that good of a deal.
matteodavidking
11
Dec 16, 2018
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stix79I personally got a pair of the Shure 535 reds and despised the sound signature of them coming from using my UE900s for two years. 535 is extremely mid-heavy, so vocals and guitar will be very forward. I'm glad this drop happened because I was researching the HEM8s and was leaning towards them.
WILLxLOVE
164
Dec 16, 2018
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WILLxLOVEI recently got the Audeze iSINE 20s for sale (300$) Not sure if those would be considered IEMs as the design of them are nuts, but DAAAAANNNG do iSine 20s sound amazing, so they've supplanted the Nuforce HEM8s as my favorite in ears, but I stand by my original post.
winterhalter
13
Jan 12, 2019
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matteodavidkingI have similar criticisms of the SE420 the HEM8 will be replacing. Good mid performance but everything else was a mess. BA tech has advanced a lot since 2007 so hopefully I'm in for a treat.
TheNip73
51
Mar 5, 2019
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dawidwThought vs the 535s?
I have 425s but feel they aren’t that balanced and have almost no bass. I think this issue is partially a sealing/tip issue, but in general I’ve never “loved” my 425.
Jyri
818
Nuforce
Mar 17, 2019
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Understand the frustration. The problem is caused by our internal regional differences. While our German team is not focusing on the HEM-range anymore it doesn't mean we wouldn't sell it in America, Asia or other individual countries. Can you send me an email so that I can figure out the best solution for you? jyri.jokirinta@optoma.com.
Sorry for the bad experience. I would be upset too. However give me a chance to figure this out for you. I'll respond to you as soon as I see your email.
dawidw
6
Apr 25, 2019
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TheNip73So let's sum it up:
After @Jyri asked for the invoice, SN, blabla, he never replied in an appropriate way. He does have sooo much to do with other customers. So in addition to my comments above Optoma didn't heard of any CRM or Action Request System... Or the whole stuff isn't interested to help you out - EVEN IF YOU WANT TO PAY FOR IT!
As I mentioned before, I will tell my (international too!) friends, that they shouldn't buy whatever from Optoma, unless they care for support. If I will treat my customers like this, they would probably go instantly. After this, my ass would be fired immediately.
Great product (I don't say this often! and respect for the engineering done here) but the other stuff? Nah!
I'm done with it.
Oh and PS: Jyri even didn't care about a reminder via e-mail. So no communication problem from my side.
#smellslikeapple
matteodavidking
11
Apr 25, 2019
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dawidwThis is giving me a lot of fear since my left driver has gone out too after less than 5 months.
Jyri
818
Nuforce
May 1, 2019
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dawidwNot exactly how this went but I'll just leave it here.
I'll follow up on the emails as communicated last week.
Jyri
818
Nuforce
May 1, 2019
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matteodavidkingMassdrop is a USA based company and they buy from our USA based office. If you're outside of USA, please contact Massdrop customer service and they will help to ship you under warranty. If you're in the USA, please contact us directly as that's faster way to for us to help you or arrange you a replacement unit.
dawidw
6
May 11, 2019
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JyriYour mentioned "Tuesday or Wednesday" is over and still no sign of life from you... But I remain professional, as you suggested to me after my last rant here. *coughs*
So please see it as a friendly, public reminder, in case your mailbox is flooded. :)
PS: Wouldn't it be professional to inform a customer, that a replacement was sent (one sentence would be fine or even a single tracking number)? So your customer could have a chance to thank you for your help in case of receiving it - or telling you, that the replacement was never received like in my case.
PPS: And yeah, I hate it to solve private problems in the public... But as stated before, I think/hope, that your mailbox is just full of other stuff and my (reminder) mails got lost.
dawidw
6
May 11, 2019
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matteodavidkingTrust me, I'll keep you updated. Normally I'm not a person, who wants to rant all the time... And I am interested in helping to improve processes in communication, etc.
I am working for a IT company, where communication between us and our customers is the most important thing. Yeah, NuForce/Optoma wanted to help me (especially Jyri), but imo it's leading to nowhere. Sadly, because I've read many positive feedback, in cases where Jyri was involved. Maybe I am just out of luck, because I'm German and Optoma Germany doesn't want to help me, because it's discontinued...
... but still live at their homepage.
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