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Showing 1 of 2 conversations about:
MattSYR
6
Oct 4, 2018
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Recently received this item and half of the contents had leaked out of the flask. The rubber seal has a rip in it and has separated into 2 pieces. The flask is unusable. This flask is also of poor quality and the seams have poor welds. I would not suggest this item for purchase.
christian.reeves
64
Oct 23, 2018
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MattSYRHi Matt -- I'm sorry you received a defective item. This definitely is eligible for a return or replacement. If you haven't done so, can you reach out to Massdrop CS and they'll assist in resolving this for you. You can submit a request here: https://www.massdrop.com/support"
MattSYR
6
Oct 24, 2018
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christian.reevesThanks Christian for the reply. Massdrop took care of this purchase and I am very pleased with the way it was handled. I will continue to purchase with Massdrop and feel confident that you will stand behind your sales
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