Click to view our Accessibility Statement or contact us with accessibility-related questions
Showing 1 of 70 conversations about:
Orient Executive Sun & Moon V3 Automatic Watch
Jtkmd1
5
Dec 6, 2018
A word of warning to those considering drops WITHOUT manufacturers warranty. I went in last February on this watch and was a little wary about the lack of warranty. My fears came to pass when the I noticed the watch was consistently fast. By the time I got around to doing something about it, it was gaining five minutes a day.
Let me say MassDrop has been extremely helpful...they immediately confirmed my coverage under their warranty and authorized me to get it repaired at the location of my choosing. My mistake was going to Orient USA! They told me they were the only authorized repair location, so I figured...go with the “best”. They got my watch Oct 6, and I have not heard anything from them since!
I had to send multiple emails with my delivery confirmation to get them to even acknowledge receiving it. They finally responded and told me they wouldn’t have a price for me until after they got the watch back from the repair “fulfillment” location! No price until AFTER it was repaired??? Eight weeks after I sent it to them, still nothing. When I inquired again (they would not respond to my email chain and only responded to a fresh inquiry I made on their website), they seemed annoyed and told me that as they explained before, they would let me know when they got it back!
So...take from this what you will. I’ve gotten my last Orient watch.
MarPabl
1088
Feb 5, 2019
Jtkmd1But this seems to be an issue with Orient USA, not MD. Do you know who was the actual vendor for your watch?
Cobalt_7
83
Apr 22, 2019
Jtkmd1Appreciate you sharing your experience and the warning. I do empathize with your experience and wish you hadn't gone through it my fellow watch brother. We should all share our experiences to keep our community from unpleasant experiences. Jtkmd1, thank you for doing your part in our watch community.
Drop Refurbished
Like-new products you can trustDrop Rewards
Get $5 for every 500 points you earn! Learn more
Drop Keyboard Club
Become a member and expand your keycap collectionCollaborate With Us
For Brands & DesignersFollow Drop