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More to the point, the very nature of this site allows you to confirm for a low price contingent on the sale being popular enough to drop to that price -- it's essentially a zero-risk proposition for you, the buyer, if you find that price palatable. The fact that you didn't pull the trigger on an obviously excellent deal before literally a thousand other people did is not something about which a reasonable person would complain.
In short: your "very bad first experience" is entirely your own doing, and your complaint is unreasonable, self-centered, and whiny. Massdrop's customer service seems like a pretty professional bunch and thus they likely won't say as much, but that's the truth.
If you buy a pair of jeans and pee your pants the first time you wear them, that'll be a bad first experience with those jeans, but it sure isn't the fault of the jeans.
Here's a hint, when an item you want is posted and it's receiving an insane number of buys like this belt was, don't wait, get in on it before it's closed. Anyways they've already said they'll offer this again in the future, keep an eye out and don't sleep on it next time.
Sorry that you didn't get into the drop. Every product that we run has an implicit 'limit', even if one isn't absolutely stated. However, when speaking with Orion, we told them about the max drop price being at 100 units, and asked about what the absolute limit should be, and the answer was effectively "the limit is more than you will sell."
Well.. you guys sure showed them! Once we passed 500 sales in 3.5 hours, we called them again, and they said that we had better limit it to 1000 orders. We posted that in the comments and it was sold out by 4pm. Sorry for the poor planning and communications, but it was definitely out of the norm for us here at Massdrop.
This buy was, by far, the drop that has most "exceeded expectations" ever. It's the first drop that hit a limit (that didn't exist) in the same day it was launched. Danielle's super excited at the response from you guys, and the more you guys participate in the drops, the easier it is for her to convince these great companies to work with the group (OSB, Orion, Red Wing/Irish Setter for example).
For posterity, here's a picture taken from our internal metrics page that that shows you guys blowing up the drop :P
(The red lines signify the price-drop quantities, and usually the x-axis is measured in days, not hours!)