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JSPCLE
4
Feb 8, 2018
These are a good deal. Does any one know if there is a way to ask the vendor or massdrop about packaging and warranty etc?
Khyron
50
Feb 8, 2018
JSPCLEGood questions! I had a similar question on a previous watch drop (see https://www.massdrop.com/buy/eberhard-co-chrono-4-temerario-automatic-watch/talk/1952095?utm_source=linkshare&referer=8N3Q6X). After no response for days, I had to go to the help center and contact Massdrop to get anyone to respond. When they did respond, they didn't even address my question (regarding the vendor), and they didn't really respond to my request for additional information either (regarding warranty). NOTE: I'm no expert on this, so perhaps someone more knowledgeable can correct me if I'm wrong. Now that that's clear, this drop has the same concerns as the one I commented on. This drop states that each of these watches has a "1-year Massdrop international watch warranty". So it clearly isn't the manufacturer's warranty, which is what you'd get buying from an authorized dealer (AD). That means these are grey market watches, similar to what you'd get purchasing via Amazon (in many cases) or Jomashop. From what I've heard from friends, while Jomashop offers a warranty, it's a terribly laborious process and basically very difficult to get any sort of help. That is from a company that sells primarily watches. So at a baseline, I'm skeptical of Massdrop's ability to warrant watches at this price point. In addition, when I specifically asked for any information that might comfort these concerns, the response I got was "we are able to offer our own warranty which would protect the product in a manner similar to how the manufacturer would." I'm pretty sure the warranty that Oris--the manufacturer of these watches--would offer is, basically, "if it ends up being faulty within x time, Oris (or a certified Oris repair operation) will fix it or replace it." Here, however, I have no clue who would be doing the fixing or replacing. So until someone at Massdrop actually explains their warranty, and where they're getting these watches that aren't authorized to be sold here by the manufacturer, I think I will refrain from getting such an expensive watch from Massdrop. I'd like to add that I have purchased a watch from Massdrop around the ~1k range. That was a Glycine, a little over a year ago, and had a 2-year manufacturer's warranty. So I'm not knocking Massdrop's sale of watches in general, or even expensive watches. Just expensive watches with sketchy sources and unexplained warranties. /endrant