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Hi everyone,
The Massdrop x OLKB Planck Mechanical Keyboard Kit is on the way to our warehouse in New Jersey! Once the kits arrive they will go through receiving and quality control checks. We estimate that the kits will ship by the end of June.
We are looking forward to everyone receiving the Massdrop x OLKB Planck Mechanical Keyboard Kit and want to thank everyone for their patience on this drop.
Nigh
2
Jun 15, 2018
YanboWuRev 5 PCB?
NighYep!
sanePerson
40
Jun 16, 2018
Fieel
30
Jun 21, 2018
YanboWuFinally. Thank you.
Hudso
25
Jun 26, 2018
YanboWuI hope it ships by Saturday
naelocin
10
Jun 26, 2018
YanboWuAny updates? On track to ship this week?
Killbotgamma
65
Jun 27, 2018
YanboWuHey, hoping everything is going well. Any update on if it’s going out this week?
skozz
86
Jun 27, 2018
YanboWuHi! any update about the shipping? Thanks
michael33jr
15
Jun 28, 2018
YanboWuLike everyone else I'm just looking for an update as tomorrow is the last business day of June. Will these be shipping anytime soon?
equalunique
475
Jun 29, 2018
YanboWuPlease ship soon. I am moving in just two weeks and am becoming more concerned that I will miss this package.
skozz
86
Jun 29, 2018
YanboWuIs frustrating to see that the owners of the drop are writing and answering questions in the new live drops (making-new-money thing?) but for this one that is already sold (no-new-money thing?), but we don't have any feedback here after a lot of questions.
This is not professional, we're agree with the delay but not with the 0 communication :/
shernshiou
13
Jun 29, 2018
YanboWuAny updates? Its the end of June.
pkoniarski
5
Jun 30, 2018
shernshiouMy Planck has just been shipped
equalunique
475
Jun 30, 2018
Killbotgamma
65
Jun 30, 2018
pkoniarskiDoes it tell you when it ships? Because they must not have shipped all of them if it does.
Hudso
25
Jun 30, 2018
KillbotgammaI sure hope we all had ours shiped today... We've all waited too long
Killbotgamma
65
Jun 30, 2018
HudsoI have absolutely zero indication of mine having been shipped. No email, no update on my transaction listing. I’m a little pissed that they shipped some and others, and didn’t at least leave a message here to let us know.
shernshiou
13
Jun 30, 2018
pkoniarskiyes, i got that email too.
shpoont
5
Jun 30, 2018
YanboWuI got the email that mine has been shipped via DHL Global Mail. Don't forget to check your spam folder, maybe your confirmation fell in there. I am sure that eventually all packages will be shipped. Shame that they don't post any updates - it takes a few minutes to write a few sentences - not a big deal really. Would vote them down only for that.
Hudso
25
Jun 30, 2018
pkoniarskiHow long does it say it'll take before it arrives to you?
HudsoI've got a tracking number, but FedEx says they don't have it yet. Hopefully Monday.
Killbotgamma
65
Jul 1, 2018
shpoontI got no such email :(
Grimlio
76
Jul 1, 2018
KillbotgammaBeen checking my email as well. Not anything besides advertisements for other drops.
It's fairly gross how out of the loop they leave their customers here.
Hudso
25
Jul 2, 2018
GrimlioIt's now the first business day in July... they lied about some of our things being shipped by June...
Killbotgamma
65
Jul 2, 2018
HudsoThe worst part about that is, it looks like they removed the refund button now. I was actually about to cancel my order out of spite, but I guess I can’t now.
Hudso
25
Jul 3, 2018
KillbotgammaEven better... check your Email for an even greater delay...
MinaDarsh
334
Jul 3, 2018
YanboWu*Sigh.*
I'm starting to lose hope here, already wasn't able to receive this keyboard to build on time for an event, really hope it'll be done for another coming up. I appreciate that you want to deliver good quality as it was stated in the mail, I'm only surprised at how much seems to be going wrong. Not mad at you, @YanboWu, as it seems to be due to other parties involved, just mad at whoever is responsible for the spree of delays... What does disappoint me is the removal of the refund option. I will keep hope for a little longer, but if anything else goes wrong I'd really like to request a refund...
Plooper
8
Jul 3, 2018
MinaDarshHow do we request a refund now? I'm sick of this shit.
shpoont
5
Jul 3, 2018
YanboWuContact support and ask to cancel https://www.massdrop.com/support. If they don't refund you, I'd also consider opening a dispute at your CC company.
YanboWuI've received my postage confirmation! Hurrah! (UK Here)
8BitDuck
12
Jul 3, 2018
clicketyclacketyJust received my confirmation too (UK too)
Killbotgamma
65
Jul 3, 2018
HudsoI didn’t get that email either :/ what’s the delay? No idea why apparently I’m just not good enough to get emails.
Nigh
2
Jul 3, 2018
YanboWuCanada - No shipping email, no communication, no good will credit of any sort. What a load of crap.
Killbotgamma
65
Jul 3, 2018
NighI just sent a message to the support team, if I hear anything back I’ll let all y’all know.
Hudso
25
Jul 3, 2018
KillbotgammaThe email said that obly the first batch came into their warehouse, and that there wasn't enough to process the whole massdrop. In a slight compensation, they gave us $10 in credit for any other other drop
Killbotgamma
65
Jul 3, 2018
HudsoHey, cool, that’s great. So they knew that only the forst batch came in then they posted the OP update up there. did They say when we can expect the thing to ship?
egjones
5
Jul 3, 2018
YanboWuYanboWu, where are our keyboards?
Hudso
25
Jul 3, 2018
Killbotgammathey said they would update when they can, but I don't know where
peterrr
13
Jul 3, 2018
KillbotgammaBe prepared for a boilerplate response: "... we are still currently experiencing a high volume of requests leading to longer wait times for responses."
folkrav
111
Jul 3, 2018
peterrrYup, I sent a support message, with the rationale that they might at least acknowledge the issue if the were enough of us spamming them about it, but all I got was a boilerplate message with almost the same wording you mentioned :
Hello,
Thank you for reaching out to Massdrop. While we are working diligently to provide the best and quickest experience as possible to our members, we are still currently experiencing a high volume of requests leading to longer wait times for responses.
We will respond to your message as quickly as possible and in the order in which your request was received.
We apologize for any inconvenience.
- Massdrop Community Support Team
Hudso
25
Jul 4, 2018
folkravat this point, it woudn't surprise me for there to be another month or 2 of more delays...
folkrav
111
Jul 4, 2018
HudsoI mean, honestly, yes, I'd be a bit bummed about new delays, but it would have been way easier to deal with if there was at least some transparency.
Especially considering they said this in a previous drop for this same item :
https://www.massdrop.com/buy/planck-mechanical-keyboard/talk/1804715?utm_source=linkshare&referer=RKK89V
"For those of you who have decided to not buy from Massdrop anymore and those of you who are sticking with us, thank you for giving Massdrop your time and being a part of the community. I'm sorry again for the delays and poor messaging, and am working to try and improve and communicate improvements being made on both fronts."
This is from not even a year ago, and they haven't kept their promise.
horde
30
Jul 4, 2018
Hudsoif MD shows the rev6 planck before I get mine, I will probably join the drop, and I wish rev6 comes first..
Hudso
25
Jul 4, 2018
hordeHonestly, it'll probably be more reliable to get the Rev 6 from olkb.com ... Jack does a weekly Q&A and you can ask what your queue number is for your oder and all that
shernshiou
13
Jul 5, 2018
pkoniarskiWhats your status of your keyboard? Mine is EN ROUTE TO DHL ECOMMERCE DISTRIBUTION CENTER since 30th June :(
sanePerson
40
Jul 5, 2018
shernshiouMine is in Lee's Summit. For some reason its taking forever to ship.
Killbotgamma
65
Jul 5, 2018
sanePersonMine says it has a printed shipping label. Hopefully fedex doesnt smash my box like they always do.
FirstDose
2
Jul 5, 2018
YanboWuA new estimated shipping date in "a couple of weeks". Thanks for nothing. This is the last time I bought something on massdrop!
FirstDose
2
Jul 5, 2018
FirstDoseSeriously, how can have huge delays and then magically not have enough ordered?! Did you just guess how many you needed when you ordered the parts or did you have a random number generator just pick a random number?
folkrav
111
Jul 5, 2018
KillbotgammaLooks like Massdrop created the label today, but it think DHL hasn't picked it up as the tracking number doesn't work yet.
Now, let's see how hard I'll get hit with customs and broker/handling fees...
Hudso
25
Jul 6, 2018
folkravWell... looks like I'll be left out, as I don't have a label created...
shernshiou
13
Jul 6, 2018
sanePersonFinally some update, PROCESSING COMPLETED AT ORIGIN
Weilong
1
Jul 12, 2018
YanboWuMine is not shipped out yet, WTF
MinaDarsh
334
Jul 12, 2018
WeilongMine neither, received a mail saying they expect it to happen at the end of the month... Wanted this keyboard for so long, finally can and now it's such a hassle to actually get it...
Armand59
12
Jul 14, 2018
YanboWuI received mine and it is Rev 4! Wrong keycaps and wrong PCB in my order...
search
MinaDarsh
334
Jul 14, 2018
Armand59Oh gawd, this better not be true...
Hudso
25
Jul 15, 2018
MinaDarshThey said rev 5... i'm so glad I ordered a rev 6 from OLKB and got another set of switches, but if they mess up on my keycaps, I swear. We've all waited too long for them, and now we get wrong items? Mine still isn't shipped too.
folkrav
111
Jul 15, 2018
Armand59Holy shit... I double checked mine and it's fortunately (for me, sorry for you) a rev5... This shit is inexcusable. So many errors.
Now I've wasted 20$ just to find screws that would be long enough to reach the standoffs because the ones they sent in the box were too short... Thanks for nothing, Massdrop.
horde
30
Jul 15, 2018
folkravwhere did you get your screws? Can you give me a link?
folkrav
111
Jul 15, 2018
hordeI'm in Canada, so might not work for you. I heard what we got as screws were 1/8", which is around 3.5mm, so I first ordered M2-0.4x4mm that ended up being the exact same ones we got - seems like the 4mm was including the screw head. Just ordered the same screws but in 5mm today. I hope these will do...
https://www.amazon.ca/dp/B000NHVQLW/ref=cm_sw_r_cp_apa_KfUsBbJ5BAANV
folkrav
111
Jul 15, 2018
PequenininhoNo Home Depot close to here, didn't find em in alternatives (Rona & Canadian Tire). You're linking to the American site ;)
I also don't have a car, work full-time and have a currently sick 9mo, so I had to go with the only place I could find that could get them delivered before next weekend. Believe me, I didn't spend that by choice...
folkravOuch, yeah, then you have to do what you have to do.
horde
30
Jul 15, 2018
folkravthx I am also in canada..I just ordered what you ordered..
Xyverz
619
Jul 15, 2018
PequenininhoThank you for that. I've just purchased several of those. Sadly, my nearby Home Depot doesn't carry them, so I needed to order. Paid a whopping $1.11 USD (including sales tax) to get them shipped to the store.
XyverzYup, that's what I bought as well.
Armand59Very odd with the wrong keycaps and PCB. Can you please open up a ticket through your transactions about the wrong parts?
I will followup on my end with the issues reported here as well.
Armand59
12
Jul 18, 2018
YanboWuI already opened a ticket about it on july 13th.
mwpeterson
31
Jul 23, 2018
YanboWuSimilar story with mine: rev4 board, and missing keycaps
I've had a support ticket open since the 18th
:(
Xyverz
619
Jul 24, 2018
PequenininhoI just got my screws yesterday. They're about half a millimeter too long. I'm gonna see if there are any 4.5mm screws available anywhere and give those a try.
XyverzI think I saw them on the HD site. Mine ended up being the right size. I'm wondering if the vendor that drilled the case messed up, and they're all different thicknesses.
Hudso
25
Jul 25, 2018
PequenininhoSo the walls are uneven???
HudsoI'm thinking the countersinks we're done too shallow, and not evenly across cases. I haven't put a caliper on them, but that would be my guess given what we're seeing.
Hudso
25
Jul 25, 2018
PequenininhoAll of this is getting fishier and fishier by the minute.
Xyverz
619
Jul 25, 2018
PequenininhoThis would be my guess. Out of the six countersunk screw holes, only two or three were deep enough for the originally included screws, and only barely at that.
With the 5mm screws, I was only able to get two or three of the screws from the PCB side to tighten all the way. It seems to be enough, but I'm afraid that they'll come loose at some point and I'll lose the screws. :-/
horde
30
Jul 25, 2018
Xyverzbuy more screws.. I bought 100 screws for keeping the spares! problem resolved!!
folkrav
111
Jul 27, 2018
hordeThe 5mm ones I linked you seemed to be a pretty damn good fit on my end!
folkravAnd I think that's the problem, the quality control on this was kind of crappy. Some of them fit, some don't.
Hudso
25
Jul 28, 2018
Pequenininhois there a keycap puller with this kit?
HudsoI did not get one. I've got a couple from previous drops though.
Hudso
25
Jul 28, 2018
PequenininhoGot it. thanks!
koma
4
Aug 28, 2018
YanboWuDo you send my missing parts?
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