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Showing 1 of 1940 conversations about:
YanboWu
8473
Collaborations
Jun 14, 2018
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Hi everyone,
The Massdrop x OLKB Planck Mechanical Keyboard Kit is on the way to our warehouse in New Jersey! Once the kits arrive they will go through receiving and quality control checks. We estimate that the kits will ship by the end of June.
We are looking forward to everyone receiving the Massdrop x OLKB Planck Mechanical Keyboard Kit and want to thank everyone for their patience on this drop.
Jun 14, 2018
Nigh
2
Jun 15, 2018
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YanboWuRev 5 PCB?
Jun 15, 2018
YanboWu
8473
Collaborations
Jun 15, 2018
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NighYep!
Jun 15, 2018
sanePerson
40
Jun 16, 2018
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Jun 16, 2018
Fieel
30
Jun 21, 2018
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YanboWuFinally. Thank you.
Jun 21, 2018
Hudso
25
Jun 26, 2018
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YanboWuI hope it ships by Saturday
Jun 26, 2018
naelocin
10
Jun 26, 2018
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YanboWuAny updates? On track to ship this week?
Jun 26, 2018
Killbotgamma
65
Jun 27, 2018
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YanboWuHey, hoping everything is going well. Any update on if it’s going out this week?
Jun 27, 2018
skozz
86
Jun 27, 2018
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YanboWuHi! any update about the shipping? Thanks
Jun 27, 2018
michael33jr
15
Jun 28, 2018
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YanboWuLike everyone else I'm just looking for an update as tomorrow is the last business day of June. Will these be shipping anytime soon?
Jun 28, 2018
equalunique
475
Jun 29, 2018
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YanboWuPlease ship soon. I am moving in just two weeks and am becoming more concerned that I will miss this package.
Jun 29, 2018
skozz
86
Jun 29, 2018
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YanboWuIs frustrating to see that the owners of the drop are writing and answering questions in the new live drops (making-new-money thing?) but for this one that is already sold (no-new-money thing?), but we don't have any feedback here after a lot of questions.
This is not professional, we're agree with the delay but not with the 0 communication :/
Jun 29, 2018
shernshiou
13
Jun 29, 2018
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YanboWuAny updates? Its the end of June.
Jun 29, 2018
pkoniarski
5
Jun 30, 2018
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shernshiouMy Planck has just been shipped
Jun 30, 2018
equalunique
475
Jun 30, 2018
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Jun 30, 2018
Killbotgamma
65
Jun 30, 2018
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pkoniarskiDoes it tell you when it ships? Because they must not have shipped all of them if it does.
Jun 30, 2018
Hudso
25
Jun 30, 2018
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KillbotgammaI sure hope we all had ours shiped today... We've all waited too long
Jun 30, 2018
Killbotgamma
65
Jun 30, 2018
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HudsoI have absolutely zero indication of mine having been shipped. No email, no update on my transaction listing. I’m a little pissed that they shipped some and others, and didn’t at least leave a message here to let us know.
Jun 30, 2018
shernshiou
13
Jun 30, 2018
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pkoniarskiyes, i got that email too.
Jun 30, 2018
shpoont
5
Jun 30, 2018
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YanboWuI got the email that mine has been shipped via DHL Global Mail. Don't forget to check your spam folder, maybe your confirmation fell in there. I am sure that eventually all packages will be shipped. Shame that they don't post any updates - it takes a few minutes to write a few sentences - not a big deal really. Would vote them down only for that.
Jun 30, 2018
Hudso
25
Jun 30, 2018
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pkoniarskiHow long does it say it'll take before it arrives to you?
Jun 30, 2018
Pequenininho
104
Keyboard Club Member
Jul 1, 2018
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HudsoI've got a tracking number, but FedEx says they don't have it yet. Hopefully Monday.
Jul 1, 2018
Killbotgamma
65
Jul 1, 2018
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shpoontI got no such email :(
Jul 1, 2018
Grimlio
76
Jul 1, 2018
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KillbotgammaBeen checking my email as well. Not anything besides advertisements for other drops.
It's fairly gross how out of the loop they leave their customers here.
Jul 1, 2018
Hudso
25
Jul 2, 2018
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GrimlioIt's now the first business day in July... they lied about some of our things being shipped by June...
Jul 2, 2018
Killbotgamma
65
Jul 2, 2018
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HudsoThe worst part about that is, it looks like they removed the refund button now. I was actually about to cancel my order out of spite, but I guess I can’t now.
Jul 2, 2018
Hudso
25
Jul 3, 2018
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KillbotgammaEven better... check your Email for an even greater delay...
Jul 3, 2018
MinaDarsh
334
Jul 3, 2018
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YanboWu*Sigh.*
I'm starting to lose hope here, already wasn't able to receive this keyboard to build on time for an event, really hope it'll be done for another coming up. I appreciate that you want to deliver good quality as it was stated in the mail, I'm only surprised at how much seems to be going wrong. Not mad at you, @YanboWu, as it seems to be due to other parties involved, just mad at whoever is responsible for the spree of delays... What does disappoint me is the removal of the refund option. I will keep hope for a little longer, but if anything else goes wrong I'd really like to request a refund...
Jul 3, 2018
Plooper
8
Jul 3, 2018
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MinaDarshHow do we request a refund now? I'm sick of this shit.
Jul 3, 2018
shpoont
5
Jul 3, 2018
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YanboWuContact support and ask to cancel https://www.massdrop.com/support. If they don't refund you, I'd also consider opening a dispute at your CC company.
Jul 3, 2018
clicketyclackety
2
Jul 3, 2018
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YanboWuI've received my postage confirmation! Hurrah! (UK Here)
Jul 3, 2018
8BitDuck
12
Jul 3, 2018
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clicketyclacketyJust received my confirmation too (UK too)
Jul 3, 2018
Killbotgamma
65
Jul 3, 2018
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HudsoI didn’t get that email either :/ what’s the delay? No idea why apparently I’m just not good enough to get emails.
Jul 3, 2018
Nigh
2
Jul 3, 2018
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YanboWuCanada - No shipping email, no communication, no good will credit of any sort. What a load of crap.
Jul 3, 2018
Killbotgamma
65
Jul 3, 2018
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NighI just sent a message to the support team, if I hear anything back I’ll let all y’all know.
Jul 3, 2018
Hudso
25
Jul 3, 2018
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KillbotgammaThe email said that obly the first batch came into their warehouse, and that there wasn't enough to process the whole massdrop. In a slight compensation, they gave us $10 in credit for any other other drop
Jul 3, 2018
Killbotgamma
65
Jul 3, 2018
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HudsoHey, cool, that’s great. So they knew that only the forst batch came in then they posted the OP update up there. did They say when we can expect the thing to ship?
Jul 3, 2018
egjones
5
Jul 3, 2018
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YanboWuYanboWu, where are our keyboards?
Jul 3, 2018
Hudso
25
Jul 3, 2018
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Killbotgammathey said they would update when they can, but I don't know where
Jul 3, 2018
peterrr
13
Jul 3, 2018
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KillbotgammaBe prepared for a boilerplate response: "... we are still currently experiencing a high volume of requests leading to longer wait times for responses."
Jul 3, 2018
folkrav
111
Jul 3, 2018
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peterrrYup, I sent a support message, with the rationale that they might at least acknowledge the issue if the were enough of us spamming them about it, but all I got was a boilerplate message with almost the same wording you mentioned :
Hello,
Thank you for reaching out to Massdrop. While we are working diligently to provide the best and quickest experience as possible to our members, we are still currently experiencing a high volume of requests leading to longer wait times for responses.
We will respond to your message as quickly as possible and in the order in which your request was received.
We apologize for any inconvenience.
- Massdrop Community Support Team
Jul 3, 2018
Hudso
25
Jul 4, 2018
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folkravat this point, it woudn't surprise me for there to be another month or 2 of more delays...
Jul 4, 2018
folkrav
111
Jul 4, 2018
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HudsoI mean, honestly, yes, I'd be a bit bummed about new delays, but it would have been way easier to deal with if there was at least some transparency.
Especially considering they said this in a previous drop for this same item :
https://www.massdrop.com/buy/planck-mechanical-keyboard/talk/1804715?utm_source=linkshare&referer=RKK89V
"For those of you who have decided to not buy from Massdrop anymore and those of you who are sticking with us, thank you for giving Massdrop your time and being a part of the community. I'm sorry again for the delays and poor messaging, and am working to try and improve and communicate improvements being made on both fronts."
This is from not even a year ago, and they haven't kept their promise.
Jul 4, 2018
horde
30
Jul 4, 2018
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Hudsoif MD shows the rev6 planck before I get mine, I will probably join the drop, and I wish rev6 comes first..
Jul 4, 2018
Hudso
25
Jul 4, 2018
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hordeHonestly, it'll probably be more reliable to get the Rev 6 from olkb.com ... Jack does a weekly Q&A and you can ask what your queue number is for your oder and all that
Jul 4, 2018
shernshiou
13
Jul 5, 2018
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pkoniarskiWhats your status of your keyboard? Mine is EN ROUTE TO DHL ECOMMERCE DISTRIBUTION CENTER since 30th June :(
Jul 5, 2018
sanePerson
40
Jul 5, 2018
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shernshiouMine is in Lee's Summit. For some reason its taking forever to ship.
Jul 5, 2018
Killbotgamma
65
Jul 5, 2018
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sanePersonMine says it has a printed shipping label. Hopefully fedex doesnt smash my box like they always do.
Jul 5, 2018
FirstDose
2
Jul 5, 2018
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YanboWuA new estimated shipping date in "a couple of weeks". Thanks for nothing. This is the last time I bought something on massdrop!
Jul 5, 2018
FirstDose
2
Jul 5, 2018
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FirstDoseSeriously, how can have huge delays and then magically not have enough ordered?! Did you just guess how many you needed when you ordered the parts or did you have a random number generator just pick a random number?
Jul 5, 2018
folkrav
111
Jul 5, 2018
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KillbotgammaLooks like Massdrop created the label today, but it think DHL hasn't picked it up as the tracking number doesn't work yet.
Now, let's see how hard I'll get hit with customs and broker/handling fees...
Jul 5, 2018
Hudso
25
Jul 6, 2018
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folkravWell... looks like I'll be left out, as I don't have a label created...
Jul 6, 2018
shernshiou
13
Jul 6, 2018
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sanePersonFinally some update, PROCESSING COMPLETED AT ORIGIN
Jul 6, 2018
Weilong
1
Jul 12, 2018
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YanboWuMine is not shipped out yet, WTF
Jul 12, 2018
MinaDarsh
334
Jul 12, 2018
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WeilongMine neither, received a mail saying they expect it to happen at the end of the month... Wanted this keyboard for so long, finally can and now it's such a hassle to actually get it...
Jul 12, 2018
Armand59
12
Jul 14, 2018
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YanboWuI received mine and it is Rev 4! Wrong keycaps and wrong PCB in my order...
search
Jul 14, 2018
MinaDarsh
334
Jul 14, 2018
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Armand59Oh gawd, this better not be true...
Jul 14, 2018
Hudso
25
Jul 15, 2018
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MinaDarshThey said rev 5... i'm so glad I ordered a rev 6 from OLKB and got another set of switches, but if they mess up on my keycaps, I swear. We've all waited too long for them, and now we get wrong items? Mine still isn't shipped too.
Jul 15, 2018
folkrav
111
Jul 15, 2018
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Armand59Holy shit... I double checked mine and it's fortunately (for me, sorry for you) a rev5... This shit is inexcusable. So many errors.
Now I've wasted 20$ just to find screws that would be long enough to reach the standoffs because the ones they sent in the box were too short... Thanks for nothing, Massdrop.
Jul 15, 2018
horde
30
Jul 15, 2018
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folkravwhere did you get your screws? Can you give me a link?
Jul 15, 2018
folkrav
111
Jul 15, 2018
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hordeI'm in Canada, so might not work for you. I heard what we got as screws were 1/8", which is around 3.5mm, so I first ordered M2-0.4x4mm that ended up being the exact same ones we got - seems like the 4mm was including the screw head. Just ordered the same screws but in 5mm today. I hope these will do...
https://www.amazon.ca/dp/B000NHVQLW/ref=cm_sw_r_cp_apa_KfUsBbJ5BAANV
Jul 15, 2018
folkrav
111
Jul 15, 2018
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PequenininhoNo Home Depot close to here, didn't find em in alternatives (Rona & Canadian Tire). You're linking to the American site ;)
I also don't have a car, work full-time and have a currently sick 9mo, so I had to go with the only place I could find that could get them delivered before next weekend. Believe me, I didn't spend that by choice...
Jul 15, 2018
Pequenininho
104
Keyboard Club Member
Jul 15, 2018
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folkravOuch, yeah, then you have to do what you have to do.
Jul 15, 2018
horde
30
Jul 15, 2018
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folkravthx I am also in canada..I just ordered what you ordered..
Jul 15, 2018
Xyverz
619
Jul 15, 2018
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PequenininhoThank you for that. I've just purchased several of those. Sadly, my nearby Home Depot doesn't carry them, so I needed to order. Paid a whopping $1.11 USD (including sales tax) to get them shipped to the store.
Jul 15, 2018
Pequenininho
104
Keyboard Club Member
Jul 16, 2018
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XyverzYup, that's what I bought as well.
Jul 16, 2018
YanboWu
8473
Collaborations
Jul 17, 2018
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Armand59Very odd with the wrong keycaps and PCB. Can you please open up a ticket through your transactions about the wrong parts?
I will followup on my end with the issues reported here as well.
Jul 17, 2018
Armand59
12
Jul 18, 2018
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YanboWuI already opened a ticket about it on july 13th.
Jul 18, 2018
mwpeterson
31
Jul 23, 2018
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YanboWuSimilar story with mine: rev4 board, and missing keycaps
I've had a support ticket open since the 18th
:(
Jul 23, 2018
Xyverz
619
Jul 24, 2018
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PequenininhoI just got my screws yesterday. They're about half a millimeter too long. I'm gonna see if there are any 4.5mm screws available anywhere and give those a try.
Jul 24, 2018
Pequenininho
104
Keyboard Club Member
Jul 24, 2018
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XyverzI think I saw them on the HD site. Mine ended up being the right size. I'm wondering if the vendor that drilled the case messed up, and they're all different thicknesses.
Jul 24, 2018
Hudso
25
Jul 25, 2018
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PequenininhoSo the walls are uneven???
Jul 25, 2018
Pequenininho
104
Keyboard Club Member
Jul 25, 2018
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HudsoI'm thinking the countersinks we're done too shallow, and not evenly across cases. I haven't put a caliper on them, but that would be my guess given what we're seeing.
Jul 25, 2018
Hudso
25
Jul 25, 2018
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PequenininhoAll of this is getting fishier and fishier by the minute.
Jul 25, 2018
Xyverz
619
Jul 25, 2018
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PequenininhoThis would be my guess. Out of the six countersunk screw holes, only two or three were deep enough for the originally included screws, and only barely at that.
With the 5mm screws, I was only able to get two or three of the screws from the PCB side to tighten all the way. It seems to be enough, but I'm afraid that they'll come loose at some point and I'll lose the screws. :-/
Jul 25, 2018
horde
30
Jul 25, 2018
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Xyverzbuy more screws.. I bought 100 screws for keeping the spares! problem resolved!!
Jul 25, 2018
folkrav
111
Jul 27, 2018
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hordeThe 5mm ones I linked you seemed to be a pretty damn good fit on my end!
Jul 27, 2018
Pequenininho
104
Keyboard Club Member
Jul 27, 2018
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folkravAnd I think that's the problem, the quality control on this was kind of crappy. Some of them fit, some don't.
Jul 27, 2018
Hudso
25
Jul 28, 2018
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Pequenininhois there a keycap puller with this kit?
Jul 28, 2018
Pequenininho
104
Keyboard Club Member
Jul 28, 2018
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HudsoI did not get one. I've got a couple from previous drops though.
Jul 28, 2018
Hudso
25
Jul 28, 2018
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PequenininhoGot it. thanks!
Jul 28, 2018
koma
4
Aug 28, 2018
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YanboWuDo you send my missing parts?
Aug 28, 2018
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