besides all the negative comments: I am writing using the planck keyboard. I had also the issues of the top to be filed and the mx blue. But I solved easily and now I am enjoying the product. The keyboard looks great, solid, well engineered. People be a little bit less lazy and do some diy as it is supposed to be with this type of products.
At the beginning I was also upset, but as soon as I worked to solve the issues I realized that the final result is worth all the efforts. It surely requires a good deal of efforts, but when you look at it finished and you use it, you will soon place apart all the concerns and disappointments. If you like the diy spirit this can be a proof of your skills.
must be nice to read all the comments here and know to file beforehand then tell people to not be lazy. most of us that put it together first didn't really know until our switches were broken beyond repair.
I understand where you're coming from, I'm also typing on my planck too, but it should have been 'finished' when it got to my door. I did not pay 150 dollars to finish the product for them.
As already it was told by others here there is an additional switch. I used it to try and retry to not damage the others. I didn't try to place all switches since they were not fitting at all. It was not possible to break them all for this reason. Visually it was clear that the plate was not cut correctly since the first inspection. I surely thank people that posted here that filing is the solution, it saved me time in the building. But after these comments when I spoke about Laziness I meant that lazy is who complains after knowing that it is possible to solve the problem. And I am trying to push people to try to solve the problem because the final result is worth the efforts.
In my case I needed some hours after all, I didn't use any electrical tool. It was not an easy task and I was lucky because I had previously purchased some files to finish my 3D prints.
I agree, whilst I'm currently typing on my planck I'm still disappointed with the quality and have contacted support for the supposed partial refund from having to file down the topplate and the bottom having bare metal where the anodization failed to colour the plate.
Me too, I'm frustrated that I was told that the plate was within acceptable tolerances when the switches would not function properly given the tolerances. Clearly their tolerance for faulty products is high. But they've got me by the throat I want this keyboard and no one else makes it so I'm just going to suck it up I guess. You should definitely be able to get a new back though if the anodization was really the problem. If they do replace you bottom without you sending it back and you're in the US you should hit me up, I'll buy the defect off you for the shipping plus a little bit.
I bought the planck knowing full well I'd need to solder some switches on, and turn a screwdriver a few times. In addition to it not being agreed upon before my having purchased the planck, I don't have any of the tools, or the knowhow, needed to change the size of the holes in the top plate to properly accommodate for the switches. Additionally, as others have mentioned, filing will remove finish from the top plate, potentially compromising it's resistance to oxidation.
I'm glad you were able to get your planck working, that's awesome, but not everyone will be able to, and I don't think it's OK for massdrop or the manufacturer to rely on the customers potential ability to correct this defect in the products manufacturing.
The only reasonable response in my mind is for the manufacturer to commit to making and quality checking however many top plates are needed to fix this, and for massdrop to help facilitate the distribution of said replacements. If they also want to offer partial credit for customers who are willing and able to fix it themselves, cool. But it's not OK as an only option for getting a functioning product.
Your right. For some reason I was thinking it was anodized aluminum. Honestly doesn't change my opinion on how this is being handled though.
If every how-to and instructional on of building the planck that I watched beforehand had mentioned needing to file each and every slot to fit the switches in the top plate, I simply would not have bought it. If this issue was present on ALL top plates shipped in this build I would probably just ask for a refund. It's clear to me however that a number of people are enjoying the experience I expected. All I'm asking for is the same experience others are having right now, with the same product I bought, for the same price.
I believe the issue was with all top plates, but based on the switches selected or other variables, not everyone was having trouble. And others did some filing. I have yet to see a picture of a top plate with clean internal edges.
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I'm glad you were able to get your planck working, that's awesome, but not everyone will be able to, and I don't think it's OK for massdrop or the manufacturer to rely on the customers potential ability to correct this defect in the products manufacturing.
The only reasonable response in my mind is for the manufacturer to commit to making and quality checking however many top plates are needed to fix this, and for massdrop to help facilitate the distribution of said replacements. If they also want to offer partial credit for customers who are willing and able to fix it themselves, cool. But it's not OK as an only option for getting a functioning product.
If every how-to and instructional on of building the planck that I watched beforehand had mentioned needing to file each and every slot to fit the switches in the top plate, I simply would not have bought it. If this issue was present on ALL top plates shipped in this build I would probably just ask for a refund. It's clear to me however that a number of people are enjoying the experience I expected. All I'm asking for is the same experience others are having right now, with the same product I bought, for the same price.