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Showing 1 of 51 conversations about:
mdb123
13
Feb 2, 2018
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The first run of clips for the Boker Kwaiken was flawed. Pops did the right thing and sent redesigned ones to buyers, but I never got one - despite contacting them directly, I was ignored. Would not recommend buying anything from Pops at this point.
Feb 2, 2018
PopsCustomClips
112
PopsCustomClips
Feb 2, 2018
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mdb123Whoa! We didn't intentionally ignore anyone. If that happened please accept our apologies. Send me your information at popscustomclips@gmail.com and we will get a replacement clip for the Wooden Mirror Kwaiken out to you pronto!!
Feb 2, 2018
AngryAccountant
277
Feb 2, 2018
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PopsCustomClipsThis response bodes well...
Feb 2, 2018
Xymnslot
380
Feb 2, 2018
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AngryAccountantAgree - anyone and everyone makes mistakes, but willingness to admit and resolve them is the key to excellence in service. Would love to see a follow-up
Feb 2, 2018
PopsCustomClips
112
PopsCustomClips
Feb 2, 2018
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mdb123mdb123 contacted us and we are shipping out a replacement clip for his Boker+ Kwaiken Wooden Mirror knife tomorrow morning. Thanks for reaching out to us and letting us get this resolved for you!
Feb 2, 2018
mdb123
13
Feb 8, 2018
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PopsCustomClipsProps to Pops for making this right. New clip received and installed. Looks and works great!
Feb 8, 2018
AngryAccountant
277
Feb 8, 2018
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mdb123Thanks for the follow up!
Feb 8, 2018
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