Proelia TX011 G-10 Folding Knife Discussions | Drop

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Oct 25, 2018

Right after this drop ended I noticed that they opened a drop for the TX021. Since I really prefer that blade shape, I reached out to Massdrop customer service asking if they could help me out by switching me to the new drop. I have been a long-time loyal Massdrop customer and have purchased a lot of knives through them. I asked them to kindly make an exception and allow for the exchange even though the drop had just ended. I was very disappointed to get a response with a fairly generic response about no cancellation after the drop ends. I think I need to take my business elsewhere since they don't care about trying to help keep customers happy. I was asking for a switch so they would still have a sale and it was hours after the drop ended not days or worse when they had shipped. To me it is a very reasonable request and I even emphasized that I understood that it would be a one time exception as it is not there standard practice. Bottom line is they don't seem to care. I am sharing this experience so that you can make an informed decision about dealing with Massdrop. You may save a couple of bucks (not always) but you are definitely losing on customer service. Up to you what is more important. Good luck to everyone. Cheers....

Oct 25, 2018