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Product Description
Based in New York City, Qilo Headwear was founded by a pair of college friends who shared a love for five-panel caps. It launched with a single design: a five-panel cap with an allover pineapple print Read More
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Logic77Sorry, wife thought the box was empty (so light) that she tossed it! Qilo had offered to exchange it but nothing to exchange now! They then gave me a 20% discount to buy the hat I originally wanted as they felt sorry for me I guess. So, have to retract that offer. Sorry 'bout dat...
Got the Denim Pray hat- its looks won't kill but may resurrect :p Comfortable to wear, easy to adjust (the material is soft, the locking mechanism simple). Only thing is the adjusting, like most other caps, affects only the perimeter, so those with small heads may end up looking like a mushroom (for reference only; exaggerated to portray the idea)
Update 4/8/19:
Qilo reached out to me on this issue and informed me that their own store warranty extends to MD purchases. In my case, the original style I ordered was no longer in stock but they allowed to choose another for replacement. Great customer service!
Original Post:
Strap on hat detached after wearing <10 times. Return is 30 days, mine broke day 35. Buyer beware. Otherwise, great looking hat.
JPereiraHey JPereira,
I'm sorry to hear about your experience.
Our own webstore return policy is 30 days, however our warranty extends to the Massdrop Community.
Please contact us at info@qilonyc.com, and we'll gladly process an exchange for you.
Cheers
Good quality cap. I have bought many caps over the years and this one stands out, especially in Steel blue. I may get the Midnight and Gunmetal next. I do wish they make a fitted one.
I have to agree with one of the previous reviewer. This cap is not design for exercise or hash environment. It is meant to be worn in casual outing. If you try to wash this thing, it will probably get destroy.
Not overwhelmed by the quality of the hat. I have USA-made hats that didn't cost much more than these hats did. Overall, the hat fits well but the inside brim is scratchy against my forehead.