Racoon SG-300 DAC/Tube Amp Discussions | Drop

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Racoon SG-300 DAC/Tube Amp

Jul 30, 2016

Our vendor just reached out to inform us of a production delay. Production is slated to be complete on 8/5, so fulfillment from our warehouse is now trending towards the middle of August.
We understand that the additional wait time is undesirable. If you would prefer to cancel your order, please contact Community Support using the “Contact Support” button in your transactions page (http://massdrop.com/transactions).
You can expect an update from us on 8/8 or sooner if something comes up.
If you have any questions, please visit our Help Center (http://massdrop.com/helpcenter).
**EDIT: Pushing Date Out

Jul 30, 2016

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Newyorker4life

Jul 30, 2016

ArthurMYour last update said the vendor is "still working to gather and pack" our group order (of 186 units if I've done the math correctly). "Gather and pack" does not connote "production. " The new update seems to imply the Racoons are actually not produced yet. Therefore it would not seem accurate the vendor could be "gathering and packing" products not yet produced. It is the miscommunication and lack of clarity that is a disappointing - as a first experience with MD this feels less than well organized.

Jul 30, 2016

Surfinsam

Jul 31, 2016

ArthurMIs it possible to change the shipping address? I've got a friend who ordered this to his home address but with the new ship time will probably be at school by the time this ships...

Jul 31, 2016

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ArthurM

2684

Aug 1, 2016

SurfinsamHi @Surfinsam,
You absolutely can. Please contact Community Support using the “Contact Support” button in your transactions page (http://massdrop.com/transactions).
-AM

Aug 1, 2016

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Jwell

Aug 4, 2016

ArthurMHi, I've written to the support team thrice already hoping to cancel my order given the delay in shipment. I haven't received a response. What should I do ?

Aug 4, 2016

Newyorker4life

Aug 5, 2016

JwellI cancelled mine - but the CSR wasn't exactly helpful. First she sent me a scripted reply about fulfillment process and didn't read a word of my actual cancel request. Wasn't honoring cancel request, Then I pasted MDs own conflicting status updates plus their own update wording "We understand that the additional wait time is undesirable. If you would prefer to cancel your order, please contact Community Support using the “Contact Support” button in your transactions page (http://massdrop.com/transactions). ". Then the CSR went back and read my actual inquiry and reluctantly, it seemed, acknowledged the status updates were inconsistent and agreed to cancel my order. Not a good first experience for me. The right hand doesn't seem to know what left hand is doing.

Aug 5, 2016

KtotheB

Aug 6, 2016

ArthurMHey Arthur, what's the story? Is there another delay? Leaning towards cancelling as well and would really appreciate an update since it's the end of the 5th and no news....

Aug 6, 2016

MandoAllDay

Aug 13, 2016

Newyorker4lifethank you for letting us know. So you can cancel...I was told you can not. As much as I would like to own this product, I might have to cancel. Thank you for letting us know.

Aug 13, 2016

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