Click to view our Accessibility Statement or contact us with accessibility-related questions
Hey everyone, We have an update on the Massdrop x Rama Works M10-B Mechanical Mini Pad. Production for the mini pads is nearing completion and they’ll be shipping to our warehouse soon. There are a few things we’d like to bring to your attention, including an updated estimated ship date in late November. Packaging: During the first round of packaging production, we missed printing it with Rama Works’s signature holographic treatment, so we’re in the process of remaking it to their standards. Once this is done, the fully-packaged mini pads will be shipped to our warehouse. Color and Legend Variance: The Pantone colors used for the keycaps were 109C and 432C as specified by Rama Works, however, the production formulation of the resin resulted in a colorway that was not precisely to spec. In addition, while the final production legends are similar, they are not exact to Rama Works’s design. We have the production units in-house and we think they look amazing. Please see an image of the final version below. We’re proud to work with Rama Works and think this mini pad will be a great addition to your collection. We’re sorry for the extended delay and want to make sure we’re providing as much information as we can regarding the status of your product and when you can expect it to ship. If you find the differences to be too far off from what you were expecting, please feel free to cancel your order via the Transactions page: https://www.massdrop.com/transactions.
search
jasonlujan
29
Oct 17, 2018
JaleesaGfirst and last massdrop/ ramaworks purchase.
Mina
15
Oct 17, 2018
jasonlujanI wouldn't be expecting much from Massdrop in future keyboard collabs as well. RAMA's production of their M60-A keyboard and progress updates has been much smoother than this.
Latto
29
Oct 17, 2018
JaleesaGLowest bidder production quality.. Every detail incorrect. Its a Rama product no one expects cheapness. Next time charge more and just do it right upfront instead of poor quality control months late.
derksworks
2
Oct 17, 2018
JaleesaGis it possible to get all black keys instead?
ttot
24
Oct 17, 2018
JaleesaGOnly one color case? How about "Midnight Blue" color? ps: sorry, but keycaps color is sucks.
k3nnr
128
Oct 17, 2018
The keycap issue is beyond the pale, especially as you could have gotten samples to make sure the pantone colors where a match before mass production. As some that has seen RAMA run his own groups buys now, when Signature Plastics messed up keycap for the M6-A... He made sure that Signature Plastic redid them correctly -- https://geekhack.org/index.php?topic=92459.msg2559280#msg2559280
If a single person running a group buy can make sure that the product looks as advertise, so can Massdrop.
lucasvilela
5
Oct 17, 2018
JaleesaGThat isn‘t right 4 months delay to receive this ? The color is not off is waaayyy off
PON10
382
Oct 17, 2018
k3nnrYeah, its ridicules.. just plain stupid.. ( cough )
k3nnr
128
Oct 17, 2018
JaleesaGThe keycap issue is beyond the pale, especially as you could have gotten samples to make sure the pantone colors were a match before mass production. As some that has seen RAMA run his own groups buys now, when Signature Plastics messed up keycap for the M6-A... He made sure that Signature Plastic redid them correctly -- https://geekhack.org/index.php?topic=92459.msg2559280#msg2559280 If a single person running a group buy can make sure that the product looks as advertise, so can Massdrop.
PON10
382
Oct 17, 2018
lucasvilelaWell estimated ship date was Aug 17. with the new updated "estimated" ship date its late November. that's rough 3 n a half month.
I know its not the best comparing method. but:
search
euphxenos
331
Oct 17, 2018
JaleesaGI'd like to make sure I'm understanding this correctly. I'm waiting another month and a half for you to make new boxes for the finished product. A month and a half from now, you're going to ship the product (which you have now) to me in the new box (which you don't have yet). When it gets here, I'm going to take the product out of the box and throw the box away. I'm waiting an extra month and a half for you to make a new version of that box. You're going to throw away the box you have now, so you can make a new one for me to throw away after the new box reaches me two months from now.
Meanwhile, you have produced keycaps that are the wrong color. These are part of the product (the thing that goes inside the box). You will not be fixing the product at all, but you will be delaying the ship date for a month and a half to fix the box that it comes in. Is that really what's going on here? I'm puzzled, because Massdrop's priorities seem to be exactly backwards.
PasteCrows
13
Oct 17, 2018
euphxenosMassdrop’s decision making certainly seems absurd when you put it like that. It’s disapointing that the company is willing to delay the product over packaging fit-and-finish, while shipping a compromised product.
Rama’s own drops have continued to live up to their name. For the sake of their brand I hope Massdrop either elevates their quality control or Rama severs ties with Massdrop.
Pado
21
Oct 17, 2018
JaleesaGThanks for the update, I've cancelled my order.
How could you not request samples of the keycaps beforehand? This is the most basic step and if Massdrop can't even get that correct it is of great concern for any future release.
palmarium
11
Oct 18, 2018
JaleesaGThis is effing ridiculous! You didn't confirm that keycap color would be correct, just got them all the wrong color? This will be my last Massdrop order. EVER.
A community member
Oct 18, 2018
JaleesaGI'm sorry if I'm misunderstanding this, but is this the only housing color MD made in the final production? Or are you just showing one of the samples? I jumped in with this drop specifically for the midnight blue housing, but if you arbitrarily ignored all other color options, then please say so, so that I can cancel my order while I can.
Thanks.
PS. I don't want to gripe but this by far has been the most unpleasant drop for me.. (apart from the Planck Light fiasco) I hope it gets better, and please, get back to the community with more details.
PPoCT
36
Oct 18, 2018
JaleesaGCheers, Canceled
Sendrim
177
Oct 18, 2018
JaleesaGI've waited too long to accept this kind of "if you don't like it, cancel"-answer. Just fix it, ask RAMA how.
PON10
382
Oct 18, 2018
JaleesaGThe cold shoulder and last words " if you dont like it. Then its just to bad and you can cancel your order." So i did that. I will not try to order MD Made products anymore. MD M10 Is jinxed.. ( sorry )
hknt
3
Oct 18, 2018
JaleesaG@JaleesaG can you please provide detailed pictures of of the case like you did when you received the production samples for the last drop? I didn't order keycaps, but I'm honestly shocked that MD accepts such deviations from the original design. I'm afraid the final product won't be up to the standards I expect. Providing higher quality photos might help calm our nerves since I believe the light in the photo you posted above wasn't ideal.
E: This is not acceptable. Cancelled.
Branny
733
Oct 19, 2018
jasonlujanRip, Hope it's not your last Rama purchase, the blame lies on Massdrop not on Rama.
k3nnr
128
Oct 19, 2018
JaleesaG
search
RAMA says his piece.
zurikade
40
Oct 19, 2018
LattoExactly.
PPoCT
36
Oct 19, 2018
k3nnrLmao, so at this point its basically just a cheap knockoff.
shadyinc
318
Oct 19, 2018
PON10Is it just me getting bothered by Up-Vol-Down in MD's sample over Vol-Up-Down in RAMA's product?
Sendrim
177
Oct 19, 2018
k3nnrThanks for sharing! I'll think I'll cancel. Edit: yep, Cancelled
Babygang
18
Oct 19, 2018
PON10lol I knew when I saw the pic they just posted that I'd hit the cancel order button but LOL the side by side comparison hahaha what is that thing on the right?!?! haha oh man massdrop fell way off on this one.
Sendrim
177
Oct 19, 2018
BabygangIndeed. Laughable. I think all should cancel and maybe RAMA can make a M10-C? Edit: confirmed (kinda, it might not be called C)
zurikade
40
Oct 19, 2018
SendrimThe dream.
DatFroyoDoe
104
Oct 19, 2018
SendrimI would suggest you to do the same as well if you haven't already. I've been told RAMA has requested them to cancel the drop ages ago when standards weren't met but it looks like they didn't care.
Sendrim
177
Oct 19, 2018
Yeah, that's a fun aspect. But I don't think it'll be $120 worth of fun. :) Hence me cancelling :)
A community member
Oct 19, 2018
k3nnrI HAD to cancel after seeing this post from RAMA. What a clusterf**k this is...
ttot
24
Oct 19, 2018
JaleesaGThere is no answer for two days now. Canceled my order.
zurikade
40
Oct 19, 2018
But massdrop doesnt deserve your money.
sK0pe
85
Oct 19, 2018
k3nnrCancelled too, will buy from Rama directly like I did for the M6B, M60A and the Koyu.
ELpEpE21
48
Oct 19, 2018
JaleesaGAs a production engineer, this is a complete embarrassment. No wonder Rama wanted off this project......complete incompetence from massdrop.
Massdrop, find someone with *some experience to handle this project. You are losing customers and money by missing every target and expectation.
I was disappointed that most of the M10-A pcbs didnt work. Even worse that no fix was given or offered, asides from waiting for the M10-B or replacing the atmega32u4.
Now you are making people wait for a box, vs fixing the horrid discolored caps or finishing issues.
At-least now people know they are not getting their moneys worth before it gets to the door this time.
k3nnr
128
Oct 19, 2018
JaleesaGThe more I think about this more I realize that I will now have to make sure that the collaborator on these type of projects are holding Massdrop accountable. I understand that mito and Zambumon have run several keysets here but they were personally overseeing that everything is done to their specs.
I just hope people either self run or use other Vendors to share their projects.
elightcap
33
Oct 19, 2018
JaleesaGIs that really the final version?? The finish on it looks like shit. This does not look like a rama product
euphxenos
331
Oct 19, 2018
JaleesaGWe're going to need more than a drive-by update on this one. Your update has triggered a considerable response, including from the designer. Could someone who can speak for Massdrop please respond (not just to Rama, but to the rest of us)?
zurikade
40
Oct 19, 2018
euphxenosThe response issued was also written by me (and then heavily edited) by the Massdrop team.
gorbachev
50
Oct 19, 2018
JaleesaGI would buy this...for $35.
Hueston
128
Oct 19, 2018
JaleesaGI am never buying a Ramaworks device again. Shame on Rama for throwing Massdrop under the bus and ditching them for good when he holds so much responsibility on his side. I'm glad I won't have to see Rama's garbage peddled on Massdrop again.
jkaos92
532
Oct 19, 2018
JaleesaGI think the main problem are the keycaps, everyone attacking MD (which surely fucked up) but no one is considering the pantone provided (even tho MD should have tested that and contacted rama before producing it)
Keycaps: - Color: Massdrop said that the pantone was 109C and 432C, attached below a photo, pretty sure that from the pantone provided by Rama, the renders are way more fucked up than the final product. Actually the final product in a normal light is kinda near to the Pantone provide. Massdrop fucked up for sure, but Rama provided a pretty fucked up pantone too (i assume he did the renders too). Rama renders are a sort of black, while his pantone color is totally another color. SP just produced the keycaps with the pantone they got.
search
Case: - Finish is different from round 1 (that's where MD fucked up imho, they should have sent samples to Rama and get confirmation) - Color of the case isn't so much off, compare it with the dark gray, don't compare the photo with the silver one. Also, that's a dark gray, for sure a render anodization looks different from the final anodization (I wouldn't blame anyone for this). Texture/finish is the main issue here, not the color, sending samples to Rama could have fixed that.
PON10
382
Oct 19, 2018
jkaos92If not seeing this from the production side. but only as the consumer.. There have been few updates where one thing "fucked up" then the next UPS "hehe" sorry message, with a "Oh" if you dont like it you can just cancel your order attitude and be happy we are gonna make the box shiny...
The rough 10 months of waiting its gonna be for what seems to be 130 USD half finished numpad. MD surely did not help themselves by showcasing the above picture.
The communication part behind the scenes shouldn't had have to be a problem.. especially not with the continues story of the M10... Its should not be so hard to have this produced and it should not take 10 months to make a semi HQ product to end it with "if you dont like it you can just cancel."
Just please stop the M10 Story here. No more..
jkaos92
532
Oct 19, 2018
PON10To be fair, i wasn't defending massdrop, i was just saying that both parts are guilty and that was weird seeing people defending Rama for whatever reason.
- Massdrop in the first place (for sure) since they should ensure QC, communication, that the production goes well and that what they show is what they ship later. - Rama, as a designer (if what massdrop said is true) he provided a render and a totally different Pantone, terrible fail as well. Just to be clear, this does not remove the massdrop faults, Rama providing the wrong pantone doesn't make MD better, Just makes Rama reputation worse.
Basically was weird to read the whole discussion and see people defending Rama here or on reddit. He should have asked a mandatory sample since his name is on the product, strange how everything is "ok and quiet" before the production (when he got the money from MD) but later he just get the distance from massdrop when the "fuck up" already happened.
Regarding the "if you don't like it you can just cancel", well at that point is the only thing to do to be honest. Mistakes were made, both parts, mainly massdrop, but at this point i don't see any better alternative. I'm one of the firsts blaming massdrop when they fuck up, but at this point when mistakes were made, that's the best option they can provide (i doubt any other gb runner/platform could afford to offer this option to buyers). Just consider this before joining the next drop, but also consider that this shit might happen in any Group Buy, and you will not have that option if it's not MD. To resume, yeah that's an irritating offer after all the delays, but it's the best offer available.
zurikade
40
Oct 19, 2018
jkaos92Its understandable to not fully understand if you're in no way involved.
jkaos92
532
Oct 19, 2018
zurikadeNo offense but I doubt you read more than 3 rows of what i wrote before replying and i fail to see any correlation in what i said with your reply. I'm not sure what you mean, from your reply seems like that's the first gb to fail miserably or to be delayed (around all the mk communities or on massdrop) and that i can't understand what it means for the buyer. Trust me, i do.
zurikade
40
Oct 19, 2018
jkaos92None taken, I read it all. Its just hard to paint the full picture when it comes to these types of issues. They are multifaceted and trying to relate every single step sometimes gets lost in translation.
We did receive a 'mandatory sample'. How else could we provide feedback during the process? We provided detailed notes and they were never addressed--along with many of our attempts at communicating during the interim unfortunately.
Its a brighter future looking forward, just a shame for this to happen at all.
PON10
382
Oct 19, 2018
jkaos92No stress mate! this is not a "have to" take a side case. its just, end of the day annoyingly irritating that so many delays and fuckups occur. To be left with the last desirable solution as you mention.
I have say that MD is a grown up company now and this is not a small scale individual run GB. its bizzz... and bizzz dont care. You can just cancel your order and by the way thank you for letting us hold your money for awhile so we can look good on paper.
I am pissed that i waited since Dec 1, 2016 to get a working M10.. anyway i canceled the order and will continue to be happy with the experience i have had getting products shipped directly from RAMA. They work and the box is AWESOME because the product inside is 100% :D
jkaos92
532
Oct 19, 2018
PON10I agree, irritating an i understand your disappointment. Sadly nothing to do about it :/ Look the thing from the optimistic side, the pocket is less empty now! Hopefully Massdrop stops to aim in many products for a cheaper price and points toward less products sold but that will make the buyer happy (especially when the drops involves things that are considered high quality like Rama products)
zurikade
40
Oct 19, 2018
jkaos92I couldn't agree more. I believe for Massdrop if there is a lesson to learn here, or a common complaint its "charge more initially and avoid as much of as much delay inducing manufacturing work arounds as possible."
jkaos92
532
Oct 19, 2018
zurikadeWell i didn't knew you got the same sample and that the problems were addressed and not taken into consideration by Massdrop. It's like having a Tomb3ry or a Zambumon (for example) not accepting GMK samples colors and MD still producing it. If true, that's a total shame for Massdrop, even tho I believe there is always a way to step up your voice, especially when you put a name on the product. Still if true, that's a big shame on the massdrop part.
This won't cover the keycaps pantone color problem which is hard to believe it happened for real, mistakes were made on both sides regarding caps. zF learned it the hard way when did SA nuclear with MaxKey, massdrop should do the same.
PON10
382
Oct 19, 2018
jkaos92optimistic yes your are right that there are lessons to be learned.. again. Honestly for massdrop there biggest mistake on alot of issues is "its hard to learn if you already know."
zurikade
40
Oct 19, 2018
jkaos92Yes exactly, it's just a hard truth. Wish it had all gone better, but just need to treat everything as a lesson and try to come out better for it.
euphxenos
331
Oct 19, 2018
zurikadeI was puzzled by your response until I looked at your profile and saw you work for Rama. It would be really helpful if someone on the Rama side could clarify what they feel are the outstanding issues with the final product. The message from Rama I saw on reddit cited issues with the PCB and enclosure during the drop, but previous Massdrop updates stated that previous delays were caused making fixes to the PCB and enclosures. From Rama's side, are their *still* outstanding issues with the PCB and enclosure in the product in its current form, or were those resolved in the previous delays? Are the only pending issues the packaging and keycap colors as Massdrop claims, or does the current version of the product have other unresolved issues (and if so, what are they)?
I get the impression that the Rama team would like the product to be scrapped, but Massdrop is going to sell them. Even the orders that get cancelled now will be sold later to someone else. I'm leaning toward cancelling, but I'd like to make an informed decision, and neither side has provided enough information. I'm still in for now, just to keep my options open.
zurikade
40
Oct 19, 2018
euphxenosStill speaking with Massdrop internally to decide what is actually happening. They approached us for an update, I provided the written one posted here by Jaleesa after it was edited by their team. We've been awaiting response since then as to how they plan on handling the situation.
I think we'll be speaking with them at some point over the weekend. As it stands we would also like to know what issues are present and current and what has been resolved.
I'm sorry I can't be more elicit but nothing has been decided at this point. It's just an unfortunate turn for a drop like this to take after previous delays.
Pado
21
Oct 20, 2018
HuestonYeah except this isn't the first time that Massdrop has completely boned the Keyboard community and the companies that own the IP. Defend them all you want but whenever Massdrop oversees production of something, it always turns out horribly.
LOKIA007
143
Oct 20, 2018
JaleesaGWhat an ugly keycap set......
A community member
Oct 21, 2018
PadoI just hope MD doesn't bone the Laser ALT and Canvas CTRL (fingers and toes crossed)
ttot
24
Oct 21, 2018
JaleesaGOk. I canceled my order a few days ago, so... when should i wait for a refund?
euphxenos
331
Oct 21, 2018
zurikadeWho made the renders that were used on the page for the drop? Did Rama make those renders, or did Massdrop?
PPoCT
36
Oct 21, 2018
ttot4 days, and still no refund for me.
jkaos92
532
Oct 22, 2018
euphxenosRama i guess
A community member
Oct 23, 2018
ttotGot my refund today..
zurikade
40
Oct 23, 2018
euphxenosRama did the renders, apologies for delay.
ttot
24
Oct 23, 2018
Great. And I'm still waiting.
ttot
24
Oct 23, 2018
Update! Got my refund a few minutes ago. :)
Babygang
18
Oct 30, 2018
PON10I think this comparison is still hilarious.
euphxenos
331
Nov 14, 2018
JaleesaG@Duncan @JaleesaG It's been four weeks since the last status update, with no response from Massdrop to any of our questions about that update. Could someone please take a look through the responses and reply?
BserLarry
71
Nov 29, 2018
JaleesaGThe selling point of RAMA products are that they seem aesthetically pleasing and premium - bezels, anodization, form factor, weight, packaging, customer service. the delays, lack of updates, rough anodization and color contrast destroyed the illusion of any semblance to RAMA
PRODUCTS YOU MAY LIKE
Trending Posts in Mechanical Keyboards