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Showing 1 of 54 conversations about:
Tyler
2438
Apr 8, 2016
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JonasHeineman
5987
Apr 8, 2016
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TylerHey everyone -- Just wanted to follow up on this because Tyler has done a great job on staying on top of the logistics, and the vendor has done a great job of keeping up updated. I spoke with them today and the specific issue is that the leather pouches were delayed. RH Preyda cuts the stone, but they don't tan the leather, so it's somewhat beyond their control.
When working with a new vendor, we try to make conservative estimates precisely because of unknown variables like this. It falls on me for not giving a bit of extra buffer in this case, but everyone on both sides is doing the best we can to get these orders shipped ASAP. Here is the latest news that I have: [UPDATED 4/11]
4/14: ETA for orders to ship from RH Preyda to Massdrop 4/28: ETA for orders to arrive at Massdrop warehouse 4/22: ETA for orders to ship from Massdrop to members
This is about ten days behind schedule and we apologize for the delay. We understand if anyone wants to cancel, and appreciate your understanding as we get everything smoothed out on this first drop for RH Preyda. Thanks!
When working with a new vendor, we try to make conservative estimates precisely because of unknown variables like this. It falls on me for not giving a bit of extra buffer in this case, but everyone on both sides is doing the best we can to get these orders shipped ASAP. Here is the latest news that I have: [UPDATED 4/11]
4/14: ETA for orders to ship from RH Preyda to Massdrop 4/28: ETA for orders to arrive at Massdrop warehouse 4/22: ETA for orders to ship from Massdrop to members
This is about ten days behind schedule and we apologize for the delay. We understand if anyone wants to cancel, and appreciate your understanding as we get everything smoothed out on this first drop for RH Preyda. Thanks!
Tyler
2438
Apr 13, 2016
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JonasHeinemanThanks for jumping in @JonasHeineman! We will be sure to update the group again as soon as we receive tracking information from the vendor confirming that everything is en route to our warehouse.
Thanks once again for your patience and understanding and expect an update from us by the end of the day Pacific Time on 4/15 or sooner if something comes up.
Thanks once again for your patience and understanding and expect an update from us by the end of the day Pacific Time on 4/15 or sooner if something comes up.
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We understand that the additional wait time is undesirable. If you would prefer to cancel your order, please contact Community Support using the “Contact Support” button in your transactions page (massdrop.com/transactions).
You can expect an update from us on 4/12 or sooner if something comes up.
If you have any questions, please visit our Help Center (massdrop.com/helpcenter).