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Showing 1 of 36 conversations about:
lee_ars
5
Jan 21, 2017
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Wesadit
0
Feb 3, 2017
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lee_arsJust curious what is the supply voltage of the unit say at the back and are you in a country that is not 110-120v but 230-250v range?
This is something ive been curious about as id like one but assume it only comes in one voltage range from what ive seen in pictures online.
This is something ive been curious about as id like one but assume it only comes in one voltage range from what ive seen in pictures online.
Bsanders31
12
Apr 15, 2017
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lee_arsYes I would definitely contact the manufacturer. Tell them exactly what you've told us here and definitely voice your displeasure but I'd try to leave the swearing to a minimum. Chances are, they'll have you send it back (which is annoying) but if you play your cards right I'm sure they will get you a replacement quickly.
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Problem behavior: On pressing the "Power" button on the control pod, the pod's red backlight (behind the knob) illuminates for maybe a quarter-second, then goes dark. At no point does the blue "POWER" LED ever illuminate.
Troubleshooting steps already taken:
* Verified power outlet is working properly and outputting current.
* Swapped out all the speaker wires with known-good spares to verify there wasn't a short somewhere. Problem behavior unchanged.
* Tried powering on the system with only individual speakers plugged into the red/black terminals (i.e., tried powering it on five times, once with each speaker being the only speaker plugged in). Problem behavior unchanged.
* Tried powering on the system with no speakers plugged in (i.e., no wires inserted into the red/black terminals). Problem behavior unchanged.
* Tried powering on the system with nothing plugged in except for the control pod. Problem behavior unchanged.
* Tried various combinations of button-presses on the pod to see if there's a factory reset button combo or something, but found nothing that worked.
* Tried powering the system on with the remote. Good news: the remote works. Bad news: problem behavior unchanged.
I know DOA items happen every once in a while, but I really really *really* wish that I'd tested this stupid system before wasting all fucking morning on my hands and knees running goddamn speaker cable wire around the goddamn office.
Suggestions? Do I contact the manufacturer?