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Problem behavior: On pressing the "Power" button on the control pod, the pod's red backlight (behind the knob) illuminates for maybe a quarter-second, then goes dark. At no point does the blue "POWER" LED ever illuminate.
Troubleshooting steps already taken:
* Verified power outlet is working properly and outputting current.
* Swapped out all the speaker wires with known-good spares to verify there wasn't a short somewhere. Problem behavior unchanged.
* Tried powering on the system with only individual speakers plugged into the red/black terminals (i.e., tried powering it on five times, once with each speaker being the only speaker plugged in). Problem behavior unchanged.
* Tried powering on the system with no speakers plugged in (i.e., no wires inserted into the red/black terminals). Problem behavior unchanged.
* Tried powering on the system with nothing plugged in except for the control pod. Problem behavior unchanged.
* Tried various combinations of button-presses on the pod to see if there's a factory reset button combo or something, but found nothing that worked.
* Tried powering the system on with the remote. Good news: the remote works. Bad news: problem behavior unchanged.
I know DOA items happen every once in a while, but I really really *really* wish that I'd tested this stupid system before wasting all fucking morning on my hands and knees running goddamn speaker cable wire around the goddamn office.
Suggestions? Do I contact the manufacturer?
This is something ive been curious about as id like one but assume it only comes in one voltage range from what ive seen in pictures online.
I contacted Massdrop support and arranged a return, so no more troubleshooting is possible.