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Showing 1 of 53 conversations about:
Rotring Rapid Pro Mechanical Pencil
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FULL DISCUSSION
artboy
1
Jun 22, 2017
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If I don't hear anything beyond a courtesy email in a day or two, I will contact my credit card reps and file a stop payment. After that depending on what transpires, I may drop this site and it's email offerings. It is the small things that matter, and up til now dealings were fast and easy.
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Jun 22, 2017
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Liz
1159
Jun 22, 2017
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artboyWe received these at our warehouse today, and are working on getting the orders shipped out asap. If you haven't already, you should receive an email notification very soon. Thanks for your patience!
Jun 22, 2017
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artboy
1
Jun 22, 2017
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LizThank you Liz. I'm sure this is a rare occurance with Massdrop, and apologise for my terse response. I do wish in, the future, that status updates are a bit more informative, but understand that between supplier and shipping there are some gray areas that can't really be answered.
Jun 22, 2017
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Liz
1159
Jun 22, 2017
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artboyNo apologies necessary, and I certainly understand the frustration. We appreciate the honest feedback, as this flags the issue to us and helps us focus on improving our processes. :)
Jun 22, 2017
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