Click to view our Accessibility Statement or contact us with accessibility-related questions
Skaarsgard
33
Oct 20, 2017
quite a bit late to the party here but i am also one of those who purchased this in a previous drop. it seemed like a wonderful item - marble wrist pad, sized and colored perfectly for my 84 key, etc.
so i purchased... and waited and waited. it seemed like it took roughly (EDIT: 3-4 months) to arrive that i completely forgot about it. then when it did arrive, it looked nice but had no rubber grommets and slid everywhere on my desk.
bought some rubber feet for it and enjoyed the product for a few weeks and then it started cracking as well. still using the thing but it doesn't appear like its going to make it much longer.
i'd advise all purchasers to hold off on this drop completely. i think many of us already did enough paid product testing for this seller. if they want people to test their products, send them out for free and ask for feedback....
SkaarsgardDid you but the black Marble?
Skaarsgard
33
Oct 20, 2017
WoodLab Kevinwhite marble
SkaarsgardCould you take a picture? I can sent to vendor to ask what's the reason. By the way,I do not let you been the test,I am really look important it and honest want to solve. The first drop white marble nobody came to the crack.The last drop already have 2 white marble cracks.
Skaarsgard
33
Oct 20, 2017
WoodLab KevinKevin, it appears that English is not your first language and I'm having a difficult time understanding everything you are saying but seeing how active and open you've been with the community, it should be noted that you are trying to do the right thing.
I do like the wrist pad a lot so it's unfortunate you've had as many quality control issues with your marble vendor and bad choice of glues. From a consumer perspective it seems that continued improvements shouldn't be done on a sales site for products not yet ready for market. With that many complaints on some of the product runs, a feedback mechanism and test samples should have been sent out before selling version: 2 or 3 and asking for more product defect reports from your consumers. At some point you need to protect your product's reputation for future sales.
I'd recommend stopping sales and focus completely on product quality as it seems this trial and error solution is the wrong path. However, keep up the good work - its obvious you want to do a good job by creating a product you can stand behind and engaged with your customers.
Thank you for the offer but I think I will keep my wrist pad until it breaks completely and then throw it away. I am not home to take pictures of the pad and sending back is not worth the time or effort.
FTR - my product was purchased in the early March run, received mid to late summer.
SkaarsgardOkay thanks for what you said and suggestion. But I still think I have confidence to make the wrist rests good.
Skaarsgard
33
Oct 20, 2017
WoodLab Kevinand I agree you have the talent and dedication to do so....
However, I disagree with you continuing to sell products with known issues. At the very least, try and hold off sales until you can fix the problems with your vendors.
Otherwise you risk ruining confidence in your product and or company.
SkaarsgardI know you are kind
PRODUCTS YOU MAY LIKE
Trending Posts in Mechanical Keyboards