Samsung 55/65/75" Q8FN QLED Smart 4K UHD TV (2018)search

Samsung 55/65/75" Q8FN QLED Smart 4K UHD TV (2018)

Samsung 55/65/75" Q8FN QLED Smart 4K UHD TV (2018)

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Stickied
Howdy Everyone,
Please take notice to the Note section on the drop description page that states the following:
The products offered on this drop are brand-new US goods, never opened, and will have a full warranty with Samsung. See below for registration and warranty information.
Please make sure you address information is correct and that you are providing a valid phone number for delivery purposes.
Cheers.
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please see the change in my earlier post. Massdrop support was able to solve the issue after I pushed on them again (following your response). - Thanks
jahitch
Thank you for your response and I apologize for the delay in resolving this.
Does anyone else’s order keep gettining canceled due to being “back-ordered?” This is the second concurrent order of mine that has been cancelled after having my funds withdrawn for over 2 weeks
This all seems a bit shady by Massdrop, and at this point I’d advise that new buyers steer clear of this listing. Take your money somewhere else!
This television was a great buy, and to my surprise delivered earlier than expected. Thanks Massdrop for making It happen.
In the 11th hour, I find myself tempted to join this drop, but too many questions about shipping, warrantlies, and more, stay my hand. If these issues get ironed out, I would love to join a future drop which should include the Tidal app as a standard feature
Bryonmedina
What issues are not clear? The shipping procedures are listed on the drop page itself. You will have full warranty and support from Samsung. If you have any questions I am happy to help.
The only reason that is holding me back is the 1 year Warranty You would think that any electronic product worth $2000 you would receive 3 years. Regardless, how do you go about obtaining additional repair coverages if such exist?
bertrol1
4 year warranty offered here for $229.99 https://www.squaretrade.com/tv-warranty
B.Hutch
Thank you for your response Ican leave with that Let me check the details of Squaretrade offer I believe that they are an off shoot of Allstate Insurance co if I am not mistaken
Is there option to get an extended warranty, at an extra cost?
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Thanks. It says within 30 days of purchase. Is the billing date the purchase date or when the television is actually delivered? I appreciate the help.
Akoglocko
You can use your massdrop invoice to purchase it. You would get that when drop ends as proof of when you purchased it.
A heads up to the group that participated in the recent drop...
contacted Team Trac as recommended to setup delivery. It was a good thing that I did, because they did not have a phone number listed to call me (Despite it being listed on my MD profile). Unfortunately, this appears to be the same issue brought up by participants in the previous drop. Call Team Trac to make sure they have your contact information.
Still haven‘t received word about the status of the warranty. previous drop participants had issues with this. I had updated my contact as suggested. Can Massdrop clarify?
hello team, it seems my order shipped on 9/10. However the tracking number doesn't say the courier name so I have no way to track it. I’ve tried all the usual suspects... any suggestions or tips on tracking the Q8?? Thx in advance
BoChaiTea
Nothin?
BoChaiTea
Try team trac.
What type of shipping does the drop include? is the TV delivered indoors?
The 65" is $1699 every day at Costco.....
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GLENNB1
That isn't the same model TV, it is a 6 series not the higher end 8 series.
GLENNB1
I believe that is for the Q6FN series, not the Q8FN. the Q8 series has a better audio stage and a feature called 'Ultra Black Elite' which the Q6 series does not. The Q6 Series has a callout for FreeSync, but the QF8 does not, although I am not sure that it does not have that feature.
Received the TV today (08/21) from the Aug 5th drop. The TV was recognized immediately when scanned with the Samsung SmartThings App and registered without issue. Picture is excellent and the screen is undamaged. There where odd scuff marks on the back of the TV that I would not expect, but they brushed off easily.
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A few comments for anyone ordering:
1. You must call TeamTrac and provide your phone number to ensure delivery 2. The warranty was not registered under my name as indicated in the drop overview (yes I followed the instructions in the disclaimer)
I've submitted the warranty information to Samsung and it is under review. The only issue is the review will take 2-3 days which is outside the 3-day reporting period for damages (unknown if Samsung refusing to honor the warranty constitutes "damage", but it would violate the terms of the purchase).
So far, I am very happy with the Drop. I will update once the warranty is processed.
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update - after working with Massdrop support and Samsung, currently Samsung cannot approve the bill of sale because I "purchased the TV in an Unauthorized Reseller"
update - Samsung has now confirmed my warranty.
It took some time for Massdrop Support to properly communicate with Samsung.
Advice for anyone having this issue - you cannot work with SAMSUNG to confirm the warranty, Massdrop or B.Hutch will need to work with SAMSUNG to resolve.
I've been wondering why I haven't received a call to setup delivery so I called TeamTrac and gave them my tracking number. Apparently they had all zero's for my phone number and therefore couldn't schedule it! I read that other people had this same issue previously.
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heat23
Same here. I called both the shipping company’s main office and the local one (that’s what the guy at the main office told me to do). Still haven’t received a call. I called back a little bit ago and the woman at the main office said there’s no way I called the local office because they would have set up the delivery. Really not impressed. I probably won’t be using Massdrop again.
heat23
Confirmed - I had the same issue. I called TeamTrac to resolve.
what happens if the tv shows up and does not work? if reported within 3 days, can be replaced promptly? or need to wait another month?
echen
Inform your credit card company and get your money back. If massdrop or Samsung doesn't want to play ball and honor a guarantee, your cc company will have your back. They won't let you spend a couple thousand and get ripped off.
The people that were on the July 8th drop did you receive your tvs? Just want to make sure everything is legit before I join the current drop.
GS311
Not yet. My 75" order finally updated to an estimated delivery date of 08-08, although per Massdrop it was out of the ordinary for it to take this long due to someone driving a truck into a lake.
GS311
Yeah mine came July 15th (from the July 8th drop). packaging was nice and everything seems totally above board. Seems like there are still issues with the 75” but at least the 55 & 65”(mine) are being deliveries earlier than their quoted schedule (mine was originally quoted around july 22nd iirc.
edit: my months were mixed up, i was in the AUGUST drop, not July so that’s even more relevant.
"It features LG’s new Ambient Mode, which lets you input information about the room environment to help it blend in seamlessly with its surroundings, so you’ll barely even notice it’s there."
Considering this is a Samsung TV, not LG, I'm sure that's a mistake.
jimbolaya
Ambient mode is a feature on all 2018 Samsung QLED TVs.
Is there still no update on the 75”?
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Same problem with my Kronos. But if you use this site you can track the order: https://www.teamww.com/tracking/team-trac
Mine is still in the "REQUESTED" status which technically means it hasn't shipped. Still not happy.
heat23
That works. Thanks! Hope yours gets shipped out soon.
Any update on whether this will actually ship today? (75")
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Yes, I received a reply last night. They said that they understand this was supposed to have shipped already , and they have flagged this for their logistics team and they will be looking into it shortly. “Because of how most drops are structured, we depend on our vendors/suppliers to send out products on the agreed upon time. While in the majority of cases this works out, delays on a given drop or shipment can happen for a number of reasons.”
Hamm1415
I just got that same email reply a couple minutes ago. Not much info to go on there unfortunately.
Did anyone else purchase this drop (july 8th)? I wonder If anyone has any update? My account states order placed with vendor.
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Hamm1415
purchased the 75 as well. Anxiously waiting for some information.
I’m try to order the Q9 how are the 65 inch shipped, do you get to schedule deliver?
Is there sales tax for TX?
My 75 arrived unharmed, yay. I wall mounted it using the Sanus LL11 super thin mount, in “flat” style (even though the tv has a tapered back, the standoffs that come with the TV let you mount it as if it were flat)
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The same drop is used for different batches of orders
Andruluvsu
I used the same mount. Had to buy longer M8 screws, but other than that it went smoothly.
Will it work with 230V ?
Are these TVs directly shipped from Samsung and are sold in US with US serial numbers and 100% warrantied by Samsung?
What are the chances of seeing a Q9FN drop? After doing some research I decided I would prefer that over the Q8.
I've scoured the net and cannot find how far apart the legs are from each other on the 65" model.. does anyone have one that can measure for me? Samsung's own chat support couldn't tell me and told me to call a store to have them measure one.
veoeluz
Seems like you should call a store to have them measure one...?
Chillware
i tried two stores, neither had one on display at the time I called. not worth the bother, that's why I made the post. Some had mentioned getting them already, so I figured it would be worth a shot to ask here. not a huge deal. I've already ordered mine, so I'll figure it out when the time comes.
Dear display manufacturers,
You need to start including in your data sheets the actual panel refresh rate, not your BS backlight strobe rate.
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I knew that before posting the comment, but the point is that I had to dig for that information. It needs to just be on the data sheet.
Floppie
Nu8000 and up have 120hz and AMD freesync built in.
The 55 inch would be??? $$?
PegasusXXVI
$1, 599.99
What is the chance the TV will be delivered on/or before August 1?
George-H
Should get it before then.
These people forward you a tracking number that does not work. Trying to get an answer from them is almost impossible. I sent a request into their contact link. All you get back is a form letter. I plan on leaving honest and complete feedback (certainly not favorable) all over the net when and if the product arrives!
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Thanks for the link. As a bit of advice to others, I called the number listed on their site to confirm my delivery date. Mass drop did not transmit my phone number to the courier and if I had not called they would not have been able to reach me. Might be worth calling the shipper to confirm.
tome8689
For the pickup status does it tell you pickup requested? Makes me wonder if my package has even moved despite the delivery date showing as the 6th.
If your tracking link is broken, try this one instead: https://www.teamww.com/tracking/team-trac
well ain't life grand. .. they cancelled my order because of a back order .. why even post the drop as available?
bryank723
They've yet to even ship mine, apparently they just wait to see if another shipping company is going toward your direction. If no one is it just sits there...