Satchel & Page Beltssearch

Satchel & Page Belts

Satchel & Page Belts

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Not exactly satisfied with my first massdrop experience with Satchel and Page. Not only did I receive the belt 1.5 months after the drop ended, but the buckle hardware appears to have been assembled by a chimpanzee or a small child. Note the stamp on the frame facing out, the prong is backwards, etc. See photo.
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jaredlef
Hmm, if you have any concerns about your order, be sure to contact our community support team!
IanAnderson
Just submitted a ticket, thank you.
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My belt arrived with some bad scratches and scuffs straight out of the bag. Not sure if this is a shipping or QC issue, but it's disappointing given how long I waited to receive it. I contacted Support for a follow-up.
jellofeast
That's a shipping issue. We don't do the final shipping step to the customer, but regardless, I see you opened up a ticket with us and we'll replace the belt for you.
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Thank you for replying. Coincidentally I sent an e-mail to Massdrop Support approx 5 minutes before your reply. I appreciate you agreeing that this isn't acceptable, and explaining the reason for the problem. It is, however, extremely disappointing that your manufacturing and QC seems to be sub-par (or that lesser quality products are being supplied for Massdrop customers, which isn't the point of the discounted price). I can't speak for others, but I think I'd prefer a refund to a replacement.
jon_h
As I mentioned in an earlier comment, we supply the same products to Massdrop and our website customers. We sent out about 300 belts on this drop. It seems like a couple of them were below our quality standards, which is not acceptable. We're addressing the issue and attempting to make it right. Massdrop support will handle your refund request.
It may be partly due to the fact that it has taken over 2 months to receive my belt, but I can't help but to be disappointed. Mine (the chestnut) also has multiple small vertical creases before I have worn it. It gives the impression that it will look more like a pebble grain texture after it has been worn a few times. It looks like it needs oiling/conditioning from day 1. I have purchased full-priced belts from another online store for less than the Massdrop price for the Satchel & Page belt that are noticeably superior (thicker leather and better finishing) and have virtually no signs of creasing (except around the hole that I wear it on) after more than a year of use. Sure the Satchel & Page belt is better than many genuine leather and faux leather belts that are available, but there are definitely better options available for a lower price.
Recieved my belt yesterday (2 weeks late). For the Massdrop price, it's worth buying, but for the S&P website price, I wouldn't purchase it. The belt is nicer than most things you can find in a dept store, but there are already vertical creases running along the length of the belt, and I haven't even worn it yet. It's creased just from being rolled up in the box, during shipping. Probably just inferior leather quality. I was expecting better because my other S&P products were excellent, but at the Massdrop price, it's still worth purchasing IMO. I'm a size 31 waist, ordered 32, and it fits slightly loose at the middle hole. Order your true size.
Edit: Contacted the vender and they offered me a replacement. They covered shipping. The replacement still has slight creasing around the holes, but I've been wearing it near-daily for about one month, and it's holding up really well. The first one I received was probably just a lemon; I'd buy another belt from them.
The vendor informed us that the final units for the group's order were picked up and are on the way to our warehouse in New Jersey. Based on the tracking provided, the units are scheduled to arrive on 7/12. We'll work to have individual packages turned around as quickly as possible once everything is received.
Expect another update from us on 7/13 or sooner if something comes up.
If you have any questions, please visit our Help Center (https://massdrop.com/helpcenter).
For those that are waiting on shipping info -
You will get an update from Massdrop when your item has shipped. Please don't press the vendor for this info, as he has already shipped them out so the rest of the process will happen on our end.
I still haven't gotten any confirmation on the shipping, can I get an update on this? It's been almost 2 month since I place the order.
xlzhsteven
Neither have I. Can someone from SatchelandPage please give us an update instead of answering issues about quality.
We shipped out all the remaining belts to Massdrop today.
Got mine yesterday. Leather quality is okay. It has a bunch of dents on the burnished edges.
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We do not do the final shipping to the customer, nor do we have each individual's order information. That is why I haven't answered you. We have already shipped all the belts to Massdrop. They do the final shipping to the customer. You will have to check with Massdrop support on when they will ship your order.
SatchelandPage
Well at least state that in reply to my previous questions instead of keeping quiet!
so has my belt been shipped out yet?
Thanks again for the update, @SatchelandPage.
Expect another update from us on 7/7 or sooner if something comes up.
If you have any questions, please visit our Help Center (https://massdrop.com/helpcenter).
Although I'm one of the unlucky ones that haven't got their belt yet, I'm pleasantly surprised by S&P's continual updates and explanations and expect the belts will be well worth the extra wait.
davidji
Thanks for your patience. We shipped out most of the remaining belts to Massdrop this Monday. There are only a handful of belts left and we expect to close those out by early next week.
davidji
Refuse the belt & demand your money back. From the photos provided by purchasers it's very obvious the belts would never pass QC to sell in any department store. It appears of extremely poor quality material, badly put together and will have short life span! ☹
Mine is taking a lot of time to arrive too. Tracking says it left NY June 10th. Toronto is close, but maybe it just sits at the border (customs).
Where is my belt?!! it has been almost two months since my order and this is my first order on Massdrop - not a very good experience IMO.
I guess I was one of the lucky ones. Been breaking mine in for a couple weeks already, I can say it will be well worth the wait. I was a little worried how mine would fit, but the sizing recommendations were right on. Sitting comfortably on the third notch.
10/10 would secure my pants with this again
Thanks for the update, @SatchelandPage. We will continue to relay news to the group as we receive it!
Expect another update from us on 6/29 or sooner if something comes up.
If you have any questions, please visit our Help Center (https://massdrop.com/helpcenter).
If they're still selling belts on their website--the same belts that we've placed orders for, then why are they unable to fill our orders on time?
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I can't speak for S&P since I'm not working on this drop, but generally speaking companies have separate quantities of items available for wholesale accounts and for their own distribution channel, and I assume that's the case here. That said, I understand where you're coming from and I know that our logistics team is working hard to make sure that everything is fulfilled quickly.
We do not have separate quantities available for wholesale/our own site. All the orders come from the same inventory pool. On the belts, we are short on a few color/hardware/size combinations. If you were to place an order on our website for one of those combinations, you'd get an email from us explaining that the belt is out of stock. We have several open orders through our website where this is the case. These Massdrop orders will be the first orders to be filled once the belts are in stock.
As far as your other question "The belts are available and they knew the maximum number of each available in the drop, so why wouldn't they be ready to ship immediately after the drop ended?" - When we launched this drop, we had about 120 units in stock reserved for Massdrop. The drop originally sold out most colors very quickly, but there were errors in the photos/descriptions of the colors posted and so the drop was then taken down and relaunched. Before the drop was relaunched, to be able to offer this value on our belts to more Massdrop members, we agreed with the Massdrop team to offer more belts than the original 120 units we had in stock, but with the stipulation that those belts would be made to order, and would take a little time to make. That is why the first 120 units shipped out immediately after the drop and we have yet to fulfill the remaining orders. Granted, it has taken us about 2 weeks longer to make these extra belts than we planned, and we take full responsibility for the delay. We were overly optimistic in our delivery estimate to Massdrop and that is 100% on us.
To everyone waiting on your belt - I do understand your frustration and apologize for the delay. We are doing everything we can to get the remaining belt orders filled as quickly as possible. We are in the home stretch here and we'll be fulfilling them very soon.
We've just heard back from the vendor again regarding the rest of the group's order and they've told us that the remaining belts are scheduled to ship to our warehouse in New Jersey by the end of next week. Once the shipment is en route we will be sure to let the group know right away.
We understand that the additional wait time is undesirable. If you would prefer to cancel your order, please contact Community Support using the “Contact Support” button in your transactions page (http://massdrop.com/transactions).
You can expect an update from us on 6/24 or sooner if something comes up.
If you have any questions, please visit our Help Center (http://massdrop.com/helpcenter).
Would love a black option
If I haven't received a shipping confirmation does this mean that mine is one of the "small handful" that has been delayed?
We've repeatedly been in touch with the vendor and they've informed us that they are still awaiting a new batch of units to ship to our warehouse to complete the group's order. We will keep checking in until everything is en route to us and turned around to each of you.
Expect another update from us on 6/16 or sooner if something comes up.
If you have any questions, please visit our Help Center (https://massdrop.com/helpcenter).
The group's bulk order arrived earlier to our warehouse in New Jersey and many of the individual packages have already shipped back out. However, upon taking inventory of everything received, our team was made aware of a backorder affecting a small handful of units. Rest assured, we've reached back out to the vendor to resolve this hiccup and expect to have the remaining units in our warehouse shortly.
Expect another update from us on 6/9 or sooner if something comes up.
If you have any questions, please visit our Help Center (https://massdrop.com/helpcenter).
Tyler
You guys always leave me ik backorder. I'll start to think u guys dont like me :D
Ship date 20 days earlier than expected!? Very nice.
Thanks again for joining this drop! We have submitted the group's order with the vendor for the Satchel & Page Belts and they are working hard to prepare it for shipment.
As soon as the group's order is ready at the vendor's location, they will send the bulk shipment to our warehouse in New Jersey where our warehouse team will break it up into individual orders and ship them. The current estimated ship date from our warehouse is 6/21.
We will keep the group updated throughout the fulfillment process. You can expect an update from us by the end of the day Pacific Time on 6/2.
If you have any questions, please visit our Help Center (http://massdrop.com/helpcenter).
Don't mourn
1.5 size belts are great, but not always for some jeans. Does S&P offer wider belts outside of this drop?
Ubiety
The widest belt we make is 1.5
Hi,
Thank you for the drop. Is the havana with silver buckle available in 1.25 inch?
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1.5" Havana sold out while I was entering my card information. :( Any chance you can add a couple more to the drop?
locussolus
We're working on it :)
I have a super small waist. Even with a size 30 belt on size 30 waist, I end up having to pull the belt up to the last hole in order for it to be tight. Second to last is more relaxed. I am wondering: Since the smallest belt size you have is 34, I doubt I'd fit in these belts, am I correct? Or do they have more holes which would fit someone like me?
Meffaliss
We are offering a size 32 in this drop. (we make a size 30 but it's not part of the drop). Can you check the size diagram to verify if the 32 will work for you? The 32 will be 32 inches from the start of the buckle to the middle hole. If you measure on one of your belts from the start of the buckle to the hole that fits you best, then we'll know for sure.
SatchelandPage
I did not have a measuring tape at home (I also measure in CM, so inches aren't my forte) but after actually using my 36CM mouse pad and conversions, I was able to confirm my current belt was 36 inches long (when reaching that hole you refer in your diagram) even though it was advertised as 30 when I bought it. The cak-I mean belt was a lie! Then I found my waist size in CM, which is 87 CM, which translates to around 34.25 inches. While it was a shocking (and alarming) realization to me, I at least know my waist size and how to improvise measuring stuff! Time to join the drop!
How many belts do you receive in the drop?