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Showing 1 of 275 conversations about:
payodpanda
958
Oct 19, 2015
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I would have liked to get in on this drop, but: 1. The dent issue - kinda apprehensive. As @Synaptixx points out, it is actually visible in the promo video as well (check video from 25-29 sec, when the reflection passes over from 2 o'clock to 3 o'clock). 2. Massdrop support is pretty terrible in terms of response time. I'd emailed support ten days ago about a problem with my Seiko SARB017 watch, still haven't heard back from them; so I don't know if my issue will be resolved favorably or not. If not, then I'd rather not get in on this drop. I'm usually very pro-Massdrop but as I said on the SARB017 thread, CS is annoyingly slow. :) @ChristopherJ @IanAnderson
Oct 19, 2015
elrush
Oct 19, 2015
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payodpandaI bought the SARB035 with this same movement in the last drop and it's running 80 to 100 seconds fast per day. My Support case hasn't received more than an automated response in 5 days, so yea, I'm suspending any more purchases on this site until Massdrop addresses my support case. Disappointing you are already on 10 days without assistance.
Oct 19, 2015
ChristopherJ
1189
Oct 19, 2015
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elrush@payodpanda I've forwarded your information to our Customer Support department. Unfortunately, that's all that I can do at the moment. I know they are pretty backed up right now so it may take a few more days to get back to you guys.
Oct 19, 2015
payodpanda
958
Oct 19, 2015
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ChristopherJ@ChristopherJ I just got a reply from Hillary in your CS department. I am not dissatisfied with the outcome of customer service, just the execution - the response times are terrible. I enjoy reading the ambassadors'(?) responses and interaction in the community here, and I love talking to you guys (eg you, @IanAnderson and others from Massdrop or not on the forums / threads).
I continue to give you guys my business because this is a nice community with active members / advocates, and it all feels genuine - this is rare in an online shopping environment.
About my issue with the SARB017, I was offered a refund / exchange for the watch, which is certainly in my favor. I kinda knew that this would happen (having dealt with your CS before), but I was still growing a bit uneasy because the watch is kinda expensive ^^'
I might get in on this drop after all. :D
For those wondering about the warranty process on JDM watches, I was asked to fill out a warranty form, and given the option for a refund or an exchange. However since they don't keep stock to minimize inventory cost, they would only be able to send me an exchange once they've contacted the vendor and they have it in stock again (might take a while for JDM models). I was asked to cover the return shipping fees, which is acceptable in my opinion.
Oct 19, 2015
LHSolutions
53
Oct 19, 2015
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payodpandaWhat was wrong with you SARB017 if I can ask ?
Agree with you, customer service takes too long to respond & resolve problems.
The postal service lost my last package ($900). I just hope to get a replacement delivered before christmas :)
ChristopherJ good customer service support & the community chit chat is the only reason I'm still here. Also the good watch deals.
But now the Orient US shipping restrictions to international customers is a bit disappointing.
Oct 19, 2015
ChristopherJ
1189
Oct 20, 2015
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LHSolutionsThanks @LHSolutions. The community is what makes Massdrop unique. We're taking active steps to improve our CS processes and improve the speed of response. Thanks for coming along for the ride!
Oct 20, 2015
payodpanda
958
Oct 20, 2015
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LHSolutionsAh the screw down crown was getting stuck sometimes. I would have to unscrew, then try to screw again. I didn't want to live with fear of breaking the crown on a two month old $300 watch. :)
That's a bummer about a $900 package being lost. I'd be so scared. D: I hope you get it soon!
Oct 20, 2015
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