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Massdrop responded quickly to my initial support request three days ago, and there has been no update since then. I will post again here once this issue is resolved. My hope is that my reporting on how they handle this issue will help others decide if they want to invest $360 in a watch from this site.
So... three weeks later, and I'm very pleased to report that Massdrop has replaced the defective watch. I was nervous because it took a bit of time, but it makes sense considering that this a Japanese Domestic Market watch and they needed time to contact the vendor as well as arrange shipping. Regardless, Massdrop took an unfortunate situation and made it right and I'm very happy as a customer. They communicated quickly with me throughout the process and that was appreciated. I will continue to spend money with Massdrop, and I hope that hearing my experience helps others feel confident doing the same. Thanks, Massdrop!