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bryant
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Jun 25, 2014
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My first pair of IEMs was a pair of SCL5s. The cable started becoming rigid and inflexible, and so I called Shure about it. They told me about the SE535 and asked if I'd be interested in that as a replacement since my SCL5 was still in warranty (they didn't ask proof of purchase). I said alright.
They sent me the SE535s with a note that I should just keep the SCL5s since they still work.
This was over three years ago and I therefore do not guarantee that you'll see the same level of service, but this is consistent with what others have said about Shure's commitment to their customers. It also probably speaks to their profit margins, but I don't really care given the quality of the product.