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Showing 1 of 50 conversations about:
Tex-Arozzi
5852
Arozzi
Jan 6, 2018
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Howdy Everyone,
In our US spec Sigma drops there has been alot of discussions about warranty lately. I did not want to provide any type of response until now as I wanted to be absolutely sure about what we are able to deliver.
I have verification from Massdrop's authorized distributor that anyone who purchases Sigma products through Massdrop will be registered with Sigma for warranty, support, & service through our authorized distributor. You will receive the full warranty that is stated on the drop page directly with Sigma.
Thank you.
Jan 6, 2018
JaySCT
39
Jan 6, 2018
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Tex-ArozziB. Hutch (any potential buyers) ... Sorry, but I'd check with Sigma, not your authorized dealer. Sigma absolutely requires the dealer's receipt when you are looking for service. Is the authorized dealer identified to the buyer? If not, and if going back through Massdrop and then back to the dealer, it's gray market. When you go to register your new purchase on the Sigma site it requires you state who the dealer is.
Jan 6, 2018
JaySCT
39
Jan 6, 2018
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JaySCTAnd the reason Sigma, Canon, Nikon, etc all do this is to protect ALL their dealers from not doing things to undercut the other authorized dealers. Their goal is to keep the playing field as level as possible.
Jan 6, 2018
jeremy205100
86
Jan 7, 2018
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JaySCTThis poster is 100% right in what he is saying. I have bought lenses from authorized dealers before and have used the warranty before as well. These companies aren't going to give away service when they don't have to. Massdrop customers are the ones that will suffer from this. Personally, I don't care, since I won't be joining these drops, but it reflects poorly on Massdrop. It's really a shame because I am also a part of the audiophile community and Massdrop has done such incredible things with manufacturers in that space.
See more of my thoughts here: https://www.massdrop.com/buy/canon-ef-24-70mm-f-2-8l-ii-usm/talk/1930932?utm_source=linkshare&referer=T3XNMA
Jan 7, 2018
tlmotorsport
10
Jan 7, 2018
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jeremy205100As someone who is getting in on this drop, the warranty is not what got me to go in for it for precisely the reasons mentioned by you and JaySCT. For me this is more about getting this lens that is new at a used price which is what I had been shopping for, and that would not have had the warranty either. So if the warranty is legit, that is icing on the cake for me.
Jan 7, 2018
jeremy205100
86
Jan 7, 2018
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tlmotorsportThat is a very fair argument. However, if that is your goal then I would recommend just going straight to gray market "International Spec", since Massdrop charges a premium on these "US Spec" drops. There is nothing wrong with buying a gray market lens, if you are aware of what you are getting. We are all merely concerned because some consumers may not be as familiar with how camera companies operate and may believe they are definitely getting the warranty. Massdrop is a great gray market seller because they almost always (I am not aware of a case where this isn't true, but don't want to say always) deliver authentic merchandise.
Jan 7, 2018
Tex-Arozzi
5852
Arozzi
Jan 7, 2018
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jeremy205100Hey Everyone,
I have already stated what Massdrop will deliver. A guaranteed warranty with Sigma. If you choose not to believe that then that is up to you. Next, trust me when I say that we are not charging a premium for this US spec drop. We are offering the absolute best price possible to the community because that is what we do here.
Cheers.
Jan 7, 2018
Redstone02
44
Jan 7, 2018
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Tex-ArozziThanks for the scoop on the warranty. I'm in.
Jan 7, 2018
jeremy205100
86
Jan 7, 2018
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Tex-ArozziHutch, two comments:
1) I believe we have outlined serious concerns regarding these warranties that Massdrop could easily address by outlining how it would work. It is your choice whether to do this, but the vagueness on this question is the only reason why the discussion is continuing.
2) I did not at all mean Massdrop is not getting the best price possible on this lens. I merely stated that in my observation Massdrop charges a premium for "US Spec" drops compared to "International Spec" drops.
Jan 7, 2018
Redstone02
44
Jan 7, 2018
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jeremy205100For me, the concerns about warranty for were addressed when B. Hutch said this drop is being purchased from/through an authorized dealer who will register our product with Sigma for warranty coverage when it is shipped.
Jan 7, 2018
JaySCT
39
Jan 7, 2018
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Tex-ArozziB. Hutch.. Your dealer may be telling you something that Sigma (and the others) simply do not support.. There are a lot of dealers in the NYC area that "portray" themselves as authorized and are not. VERY SIMPLY, unless the owner has the receipt in hand and be able to deliver a copy of a lens going in for warranty service, it will be subject to $250 charge before they look at it. You can end the discussion on this by telling the community that upon receipt they will 1. be notified of exactly who the authorized dealer is (because dealers don't register the item, the owners do - and if you understood the process you would know that). 2. That the authorized dealer provides along with the item a receipt showing the purchase date, amount, etc. on THEIR, not your letterhead... It doesn't work ANY other way regardess of what you're indicating here.
For ANYONE considering this drop, call Sigma and ask them.. I don't know why there is the least bit hesitation unless (as someone stated above) the warranty is not of a concern. The only suggestion I would make there is to check with Sigma, Canon, etc. for refubished sales (which do comes with a manufacturer's warranty) or established used photographic sales, like KEH.
Jan 7, 2018
JaySCT
39
Jan 7, 2018
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Redstone02A dealer can't register it for you and you will need a receipt for warranty service. Call Sigma and ask.
Jan 7, 2018
JaySCT
39
Jan 7, 2018
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tlmotorsportCertainly a way to get an exact copy of the lens in new condition at a lower price. As I suggested below, if you have a desire to get something with some form of warranty, check for refurb sales directly on the Canon and Sigma sites.. they do come up, and they do come with warranties, and they are cheaper. If you want an excellent used but incredibly reliable seller of used gear (who do give a much shorter warranty period) check out KEH. Excellent to do business with and an accurate grading system of the equipment in question.
Jan 7, 2018
jeremy205100
86
Jan 8, 2018
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JaySCTI'm personally getting sick of wasting my time going back and forth on this, but I will say this. Why is Massdrop not clarifying the issue? Why are they staying silent to several users asking valid questions based on their own experiences? The only logical explanation is because they know they're wrong, and don't want to have to stop these drops. If they truly believed that their customers would be getting the warranty, then they would answer our questions and put this discussion to rest. Remember folks, staying silent and refusing to answer questions is a choice in itself. B Hutch's response to this issue was basically "Trust me". While he seems like a nice enough guy from other discussions I've read his posts on, I do not know him and any company wanting my hard-earned money is going to have to give me facts, not just ask me to trust them.
Jan 8, 2018
Redstone02
44
Jan 8, 2018
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jeremy205100"Why is Massdrop not clarifying the issue?" ..... "have verification from Massdrop's authorized distributor that anyone who purchases Sigma products through Massdrop will be registered with Sigma for warranty, support, & service through our authorized distributor. You will receive the full warranty that is stated on the drop page directly with Sigma."
I say we get our pitchforks and storm the castle! Charge!!!!!
Or just get comfortable with a decision and move on. I have and it was it purchase. This is not the first drop for this lens. This drop has been improving with each offer. I for one plan on verifying the warranty, as others are surely too. I'll post after receiving the drop.
Live long and prosper, Tom
Jan 8, 2018
JaySCT
39
Jan 8, 2018
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Redstone02Tom (Redstone02),
Obviously any purchase decision is individual, but can I ask why you would not call Sigma first, explain what is being stated here, and find out for yourself? Educated consumers are the first line of defense against unexpected results and post purchase issues. I'm not saying to get pitchforks or charge the castle. I am only suggesting that Massdrop be upfront (just like all the gray market watch sites) and tell it exactly as it is. If someone is OK with going back through Massdrop to some unknown dealer with an issue that may or may not be resolved, then by all means spend your money where you like. IF, on the other hand, you're willing to make one phone call vs. basing the decision on someone you don't know vs. talking directly to the company, than likewise you take on any post purchase issues as your own. We're only trying to make people understand that there are no "work arounds" with dealers skirting standard warranty policies.. and if they have cut some "deal" with Massdrop and ignoring manufacturer policy to accomplish this, then that's not a dealer I'd do business with. YMMV.. Good luck.. I hope (for your sake) it all works out. Would love to know if you find out who the dealer was, if you get a dealer receipt and if you ever do make that call to Sigma.
Jan 8, 2018
JaySCT
39
Jan 8, 2018
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jeremy205100Agree.. and not trying to witch hunt Massdrop because on other types of items the warranty is far far less important and the prices may be good. As I just said to Redstone02.. ANYONE interested in this drop should just call Sigma and ask. Have no clue why someone would not simply make a call to check, but every buyer is entitled to their own set of buying criteria.
Jan 8, 2018
JaySCT
39
Jan 8, 2018
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JaySCTIn B&W from Sigma.. You register the lens.. not someone else, must have receipt from authorized dealer.
https://www.sigmaphoto.com/service-support/warranty-registration
Jan 8, 2018
Redstone02
44
Jan 8, 2018
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JaySCTWhere you are coming might have been the driver behind this drop in December not having the minimum buyers. I have rented this lens in the past from Lensrental and came very close to buying the rental. The rental was in very good condition and the purchase price was near this drop price. The rental came with a super duper nice lens bag which I asked if it came with this drop - I understand it does. So for me warranty is not a "must have" item (but since stated the warranty is part of this drop = it is expected). B. Hutch has put the Massdrop brand behind an assurance that Sigma's standard warranty comes with this drop . That statement is good enough for me (this is a personal thing and you may feel different) to move forward with purchase. My next steps are to: Receive this box of joy; register for warranty; shoot the blue moon on January 31st beginning @ 7:27am; rinse - lather - repeat for maximum satisfaction.
Jan 8, 2018
JaySCT
39
Jan 8, 2018
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Redstone02I have the bigger brother to this lens in the Sports version. They are both excellent lens' and will an excellent job on the moon (a favorite target). If you have a decent 1.4 TC (don't know what camera you're using, but if crop then skip the TC). Moon will move quickly through the frame unless you're tracking, e.g. iOptron Tracker and you will need a really stable tripod to work from. Resolution is incredible. I have some LR settings if that's what you use to do post processing of RAW files if you're interested.
I would offer a different thought for the December drop. I might suggest that people checked and found out about what's required for a full warranty and opted not to go this route. You say the warranty isn't a must have.. I personally don't understand that on a new lens, but it should come with everything you get with a new lens, which does include the bag, etc. Again, you are your own buyer. B. Hutch's statement I do not think is enough to fall back on if your "=it is expected" statement is true. I'll be curious to know what Massdrop will do for you should or when it doesn't.
Jan 8, 2018
BF_Hammer
717
Jan 9, 2018
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Redstone02I want to take this to the hydro-electric dam and photograph eagles, but the eagle watchers have told me that February is a bit too late for peak activity most years. So I will do a trip next weekend and use my aged Nikon 70-300mm and/or Nikkor 500mm reflex once again. Sigh. If Massdrop surprises me and I see it a few days early... maybe another trip would be in order. Some long reach with real image stabilization would be very welcome.
BTW: that aforementioned 500mm reflex is very good for photographing the moon when you get the focus dialed in. Unfortunately with a fixed f8, the depth of field does not cover the entire depth of the moon surface. You have to settle for some of the image being out of focus. Maybe next time I try I try to focus close to the edge and see if I get more DOF working for me.
Jan 9, 2018
JaySCT
39
Jan 9, 2018
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BF_HammerRE: Depth of field on the moon.. An excellent point in that many forget that both the sun and moon are curved surfaces and will fade away toward the edges. Another trick (on crescent moon phase) is focus somewhere between the terminator and edge.. helps balance things out. Otherwise use a higher f/stop..
Jan 9, 2018
Redstone02
44
Jan 15, 2018
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Tex-ArozziMy drop came in today. Super quick! I sent a "help" request to ensure warranty card and registration is good to go.
Jan 15, 2018
tlmotorsport
10
Jan 15, 2018
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Redstone02Nice to hear you got yours quickly, hopefully mine gets in soon as well, planning to go-to the 24 hour race at Daytona in a week and a half and hope to take it with me.
Jan 15, 2018
jeremy205100
86
Jan 15, 2018
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Redstone02Glad to hear you got yours quickly. Would you mind verifying with Sigma that your warranty is all set and good to go? I am very curious to hear what they have to say. I hope it all works out for you.
Jan 15, 2018
BF_Hammer
717
Jan 15, 2018
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Redstone02That was this drop I got a FedEx email for last week? I had thought it would be for a mixer I bought with my credit card rewards recently. I never got a shipping notification from Massdrop directly. If that is the case, I should have mine Tuesday.
Jan 15, 2018
JaySCT
39
Jan 16, 2018
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Redstone02To whom did you send the help request? Was there an authorized Sigma dealer receipt with the packaging. Please call Sigma, tell them exactly where it was purchased, what receipt you DID receive and if you have a valid warranty.. Up to you if you do not want to find out for sure.
Jan 16, 2018
Redstone02
44
Jan 16, 2018
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JaySCTReally... I've got a handle on this. I'll update when complete. Everything looking good so far.
Jan 16, 2018
tlmotorsport
10
Jan 17, 2018
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JaySCTSo mine just came in (after being delivered to the wrong place and the people at that place being kind enough to bring it over to me), from the packaging and inserts it looks like it was purchased through an authorized dealer, however the only receipt in the box was a mass drop receipt, so I personally do not expect any warranty service if I had to send it in due to the lack of that receipt (but I also did not expect this as I effectively considered this a 'used' purchase since it was about what I was seeing used models available for).
Jan 17, 2018
JaySCT
39
Jan 17, 2018
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tlmotorsportThanks for verifying what we've been trying to say. In your case you made the decision knowing that the warranty was unlikely.. You made an educated choice. Enjoy the lens..
Jan 17, 2018
Redstone02
44
Jan 17, 2018
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tlmotorsportI have been told there is more to come ... as in an email from the authorized dealer. Since the lens are arriving early, maybe another couple of days.
Jan 17, 2018
JaySCT
39
Jan 17, 2018
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Redstone02Will be interested (seriously) in what you receive and are told. I don't mind saving money if everything is truly in place. Aside from the email, I would check it with Sigma..
Jan 17, 2018
Redstone02
44
Jan 17, 2018
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Redstone02Just received a product registration email from Sigma. It will be this afternoon before I have the lens serial number to register.
Jan 17, 2018
jeremy205100
86
Jan 17, 2018
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Redstone02I think it's worth noting that once Sigma finds out who this authorized dealer is, which they will, this party will be over and that dealer will lose their authorized status.
Jan 17, 2018
tlmotorsport
10
Jan 17, 2018
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Redstone02Did you do anything to initiate that email? I know I can go register the lens manually, but without an authorized dealer receipt that doesn't really do any thing with regards to actually getting warranty support if something were to happen.
Jan 17, 2018
Redstone02
44
Jan 17, 2018
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tlmotorsportI did not do anything, no contact with Sigma until email was received.
Jan 17, 2018
Redstone02
44
Jan 17, 2018
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Redstone02Just registered my lens with Sigma. While I was registering this Drop lens, also registered the USB dock and MC-11. The warranty card supplied with the Drop lens stated one year warranty. After registering the Drop lens, Sigma states that I have " 3 years, 11 month, 29 days remaining on warranty ". SO EVERYTHING STATED IN THE DROP WORKED OUT FOR ME. Bet it will for others too. The USB dock makes using this lens super. I have adjusted the focus movement speed and amount of ring movement needed to override with manual focus. The need has not come up to adjust the focus... but I've only used for distance shots so far.
Jan 17, 2018
Redstone02
44
Jan 17, 2018
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jeremy205100I would bet against you if you're putting up money. The transaction was through an authorised dealer. CamelCamelCamel has this price in the history.
Jan 17, 2018
Jaysun
1855
Jan 17, 2018
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Redstone02Thanks Redstone02 for keeping the community updated on your experience.
Jan 17, 2018
jeremy205100
86
Jan 17, 2018
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Redstone02I am glad you were able to register successfully. However, there is still a chance they will request to see your dealer receipt if you should happen to need service. There is no way for us to know for sure until that happens. Of course, it is unlikely you will end up needing warranty, but until someone who buys one of these does we cannot say for sure Sigma will honor it. Nevertheless, it is still a good sign that you were able to register. From what I understand, the customers on previous drops were not provided with the information required to do so until some of us started questioning how the warranty would work.
And regarding your "bet," I have never expressed doubt that this transaction was being handled through an authorized dealer. Camera companies maintain strict price controls that authorized dealers are required to follow. This dealer is using Massdrop to get around this, and if the companies find out they will be in serious trouble and could potentially lose their authorized dealer status. This has nothing to do with you as a customer though, so obviously it isn't your problem.
Jan 17, 2018
BF_Hammer
717
Jan 18, 2018
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Redstone02Yes, I got the registration notice email from Sigma also. When I signed on (after first needing to request a password reset) I saw that the lens was already registered for me with the almost 4-year time left on warranty. There is no visible information about the authorized dealer's name. So they are following the letter of Sigma policy, but are guarding themselves against retribution that would come if other authorized dealers would complain about violating the spirit of policy it seems. All is as promised by Massdrop though. Just waiting on the weekend to give the lens a workout photographing eagles.
Jan 18, 2018
Jaysun
1855
Jan 18, 2018
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BF_HammerThank you too BF_Hammer for sharing your experience with the community and I hope you will share a few eagles as well.
Cheers!
Jan 18, 2018
JaySCT
39
Jan 19, 2018
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BF_HammerNeither yourself nor Redstone02 has answered the question (or asked Sigma) by calling them and saying to them that you have no authorized dealer receipt. ANYONE can log into Sigma, specify some authorized dealer name and the system will act as if it is a truly USA warranted lens. When it actually comes down to putting in a warranty claim, request for service, etc. You will need that receipt. I would ask that either of you actually call Sigma and tell them you don't have an authorized receipt (you don't need to give your name or serial #, etc.) and ask if your warranty is actually in place. I'm also not asking this because of trying to prove something. I'm asking because if the price is right and a warranty policy is now REAL, then I'd be interested again. My sense is the same as Jeremy205100.. Registration alone means nothing. Neither of you can do anything and hope (if needed) you can make a case. Up to you, but if it were me, I'd prefer to be 100% certain.
Jan 19, 2018
tlmotorsport
10
Jan 19, 2018
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Redstone02So I have not received this email about the lens being registered by the dealer from sigma... wonder if that could be because I already had a Sigma account from previous purchased?
Jan 19, 2018
JaySCT
39
Jan 19, 2018
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tlmotorsportFrom what it sounded like, the dealer registered it with the email address you're using for Massdrop (which also means Massdrop is giving out your email address - which is probable covered in something we all didn't read) .. When you go to log on to Sigma with that email address it sounds like you need to get a "new" password and log back in. The lens should be there (if I'm getting all this correct). Still the issue of the receipt.
Jan 19, 2018
jeremy205100
86
Jan 19, 2018
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JaySCTWhat he is saying is that he already had registered something with Sigma using this email address. The dealer can't create a new account with the same email address, and it's not as if he is going to give the dealer his account information. This is a real issue for Massdrop's "system" of doing the warranty. If you participated in two Sigma drops, the second wouldn't get the registration.
Jan 19, 2018
JaySCT
39
Jan 19, 2018
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jeremy205100Jeremy.. Agreed. I didn't take his comment to mean the same email address, just that he already had a Sigma purchase registered (I thought under a different email ID perhaps - I have 4!) .. and agree on how MD is doing this. It did sound (from what Jaysun posted earlier) that the dealer would be using the email address associated with Massdrop.
Jan 19, 2018
tlmotorsport
10
Jan 19, 2018
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JaySCTYeah, this is with the same email address. I suppose I could go in and manually register it myself since the packaging made it clear who this came from dealer wise, but no copy of their receipt to ever prove it down the line.
Which makes me wonder hope many people ever manage to keep the receipt and warranty card for 4 years (let alone have the receipt be readable depending on how it was printed)
Jan 19, 2018
jeremy205100
86
Jan 19, 2018
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tlmotorsportYour point about managing to keep the receipt is valid. I'm sure many people lose it. The company might not ask for it, or give you a break, if you end up needing warranty. However, most people don't ever need to send it in for service.
What works best for me is just shoving it in the box after unpacking the lens and then storing the box in a closet for safe keeping.
Jan 19, 2018
tlmotorsport
10
Jan 19, 2018
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jeremy205100Yeah, regarding not needing the warranty this is also a well established production run now. I'd imagine if this was a brand new design there might be a greater (maybe not much greater but greater none the less) chance of an issue coming up.
All this aside, I can't wait to get out and use the lens the next couple of weekends (eagle hunting tomorrow and race car hunting next weekend) :D
Jan 19, 2018
Jaysun
1855
Jan 19, 2018
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tlmotorsportGive it a few and it will come.
Jan 19, 2018
JaySCT
39
Jan 19, 2018
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tlmotorsportWhich is why you usually also get an electronic receipt from the original purchase (which is not going to happen here). I try to keep my receipts in a photographic business folder by year (tax purposes), but otherwise you can store them in the lens box (a nice to have if you ever go to resell). If it's the same email address and account, I'd imagine the dealer wasn't going to request a password change on your behalf so they could log in and register it. And yes, you'll have no receipt down the line. Registered dealers like B&H, Hunt's, etc. also keep track of your purchases for just this reason.
Jan 19, 2018
JaySCT
39
Jan 19, 2018
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tlmotorsportJust a thought.. Since the packaging made it clear who it came from, perhaps you can give them a call and ask for a receipt? Can't hurt to try.
Jan 19, 2018
JaySCT
39
Jan 19, 2018
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JaysunIn this case Jaysun, perhaps not.. I really doubt that the dealer would change the user's password just to register the lens. I don't know if an email will come saying they tried but the registration needs to be input by the purchaser (which then still brings up the issue of the receipt).
Jan 19, 2018
fjlphoto
2
Jan 19, 2018
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Redstone02No, you can register a can of tunafish and the site will take it.
Jan 19, 2018
jeremy205100
86
Jan 19, 2018
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JaysunJaySun, while I respect that you disagree with us on many of these issues, I continue to question your lack of transparency and unwillingness to truly engage in this discussion. If you don't want to talk at all that's fine, but it makes you look shady when you only make brief and curt comments to people sympathetic to your viewpoint.
For example, give it a few and it will come? As I outlined, the issue is likely that he already had a Sigma account under that email, in which case the dealer cannot create one for him. Therefore, it probably won't come. But instead of addressing this, and explaining whether my theory is correct or not, you just ignored it.
It's clear you think I'm a troll, but I'm not. You are just angry with us because we make your job harder by better informing your customers.
Anyway, due to JaySun and B.Hutch's lack of professionalism in these discussions, I will be staying away from all photography drops on Massdrop. TomasV (the men's fashion buyer), does a great job, and I will continue to buy men's fashion items if I feel they are worth it.
Jan 19, 2018
fjlphoto
2
Jan 19, 2018
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Tex-ArozziThis is not true. You need a receipt from an authorized Sigma USA dealer for any warranty repairs. No dealer is able to register a lens for an end user. Call Sigma USA (800-896-6858) to confirm this.
Jan 19, 2018
jeremy205100
86
Jan 19, 2018
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fjlphotoWhile you are correct, this horse has been beaten to death, and then some. It is clear to anyone joining this drop what the situation is, assuming they read this post.
Jan 19, 2018
BF_Hammer
717
Jan 19, 2018
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JaySCTJay, just for transparency's sake, are you working for or affiliated with a Sigma authorized dealer or Sigma itself? Your actions in this thread is leaving that impression with me.
Jan 19, 2018
Redstone02
44
Jan 19, 2018
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BF_HammerAmen brother, speak the word. Lots of reactive folks.
Jan 19, 2018
jeremy205100
86
Jan 19, 2018
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BF_HammerThey are working with an authorized dealer. No one is questioning that. The keywords are working with. This means they are acting as a middleman effectively, and US warranties are only valid through direct purchases form an authorized dealer, hence you need the dealer's receipt. The receipt also confirms the date of purchase. Without that, you could just register it years after purchase and get even longer warranty coverage.
Jan 19, 2018
jeremy205100
86
Jan 19, 2018
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Redstone02Call us whatever you want. You claimed you would call up Sigma and see if your warranty is valid. You have not done so. The person who said you could register a tuna can isn't lying. I'm glad you're satisfied with your purchase, but don't make us seem unreasonable for wanting what is advertised: a valid US warranty. It is presently unclear (at best) if Massdrop is delivering this.
Jan 19, 2018
JaySCT
39
Jan 19, 2018
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BF_HammerJust to be 100% clear to ALL, I am in no way employed by any authorized dealer nor by any photographic equipment company. I am solely and completely trying to prevent any here from getting hurt in ANY way regarding purchases. The answers given by Massdrop employees have ALWAYS avoided the receipt question. I am a photographer by trade and because of that I KNOW for a fact what is required when equipment goes in for repair. For the brand I shoot with, I also have "Professional" standing (and a professional level yearly agreement I pay extra for - speed of repair, deductibles on out of warranty equipment, etc.). I am speaking from what I know to be true pretty much across the entire industry and have made purchases from multiple authorized dealers. Do I have contact with dealers when making a purchase, submitting an image for consideration for marketing, of course.
Again, I know the industry.. I know what manufacturer's require. I know why they require it which is to protect ALL their dealers from undercutting as much as possible other deyalers. Look at rebates. When Canon or Sigma or Nikon issue Rebates, they are global.. Sure an dealer can highlight that they're offering a rebate, but in fact that rebate is across the board.
I'm also not saying you can't "deal" personally with a dealer. You are always able to say "what's your best price?" (and I actually encourage you to try that across dealers.. some will, some won't.. BUT the difference is you'd be getting what may be a better (and unique) price BUT ALSO a full authorized dealer receipt.
I hope that puts any and all "motivation" questions to rest. You are all responsible for your own buying decisions. Myself and others have pointed out the flaw in the Massdrop policy. Again, I offer, suggest (whatever word you want to use) you as buyers to call whatever the purchase here is, be it Canon, Sigma, etc. and simply as the one question MD has avoided answering, that being "Will I have a the ability to get full warranty service when the only receipt I have is from Massdrop?" - which we know is NOT an authorized dealer. Again, all you have to do is call.. whether or not you do, is up to you. It's really that simple and I cannot for the life of me understand why you wouldn't, but again, they's your call..
Jan 19, 2018
jeremy205100
86
Jan 19, 2018
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JaySCTAlso, I will clarify that I am not affiliated with or employed by any photography company either. I am merely a hobbyist. I've been shooting Nikon since I was in my early teens. I too know the industry well, although I likely do not have the familiarity that JaySCT has as a professional with such standing. I have bought on Massdrop before, but nothing photography related. I am contributing to this discussion purely for the benefit of others who may not be as aware or knowledgable about the industry. I respect everyone's right to make their own purchasing decisions.
Jan 19, 2018
jeremy205100
86
Feb 23, 2018
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jeremy205100I hate to revive a dead comments thread, but it seems the warranty is not valid. See this post. https://www.massdrop.com/buy/canon-ef-100-400mm-f-4-5-5-6l-is-ii-usm-lens/talk/1977363?utm_source=linkshare&referer=T3XNMA
I am curious to see how, or even if, Massdrop responds to this issue. They have likely sold hundreds of these USA warranty products that have no real USA warranty.
@Jaysun @B.Hutch @JaySCT @BF_Hammer @Redstone02
Feb 23, 2018
tlmotorsport
10
Feb 23, 2018
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jeremy205100*insert lack of surprise here*
I know with mine where I already had an account with sigma, they (the dealer) registered the lens to a different email address that is similar to mine, not sure if they created that email or if it belongs to someone else.
If I had been counting on actually having the warranty when bought this, I'd definitely be highly pissed right now as opposed to amused/sightly annoyed.
Meanwhile I do love the lens and think it was a fair deal for what I was expecting (effectively buying a used lens in like new condition).
Feb 23, 2018
jeremy205100
86
Feb 23, 2018
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tlmotorsportI totally agree that the prices they have offered some (but not all) of these lenses at are very good, even without the warranty. As I said to you initially, your logic made sense and I understand your position. However, they reassured us that it would have a warranty, despite our attempts to explain to them how the warranty actually works and why they won't be able to offer a US warranty.
It's telling that no one from Massdrop has responded yet, either here or on the other thread where the customer posted about his experience. He posted this morning, so they had a full business day to look into it, or at least say that they were looking into it and needed more time. Massdrop has now failed to deliver on what @B.Hutch promised, which was "I have already stated what Massdrop will deliver. A guaranteed warranty with Sigma. If you choose not to believe that then that is up to you." I for one am not surprised, and hope they do right by their customers who have participated in these drops.
The way I see it, Massdrop has three options: 1) do nothing, fail to honor their promise, and let customers suffer 2) provide a valid receipt from their authorized dealer to potentially get the warranty to be valid, although now that the manufacturer is aware of what is going on they now might not accept the receipt 3) reimburse individual customers that need repairs for their costs for the length of the warranty period
In my eyes, Massdrop has done significant damage to their reputation with these USA warranty drops. They refused to listen or adequately respond to customers with valid concerns. We will have to see how they respond now... It's unfortunate because I really like the style and audiophile communities on Massdrop. But the only photography products that can work with their model are grey market. USA warranty products won't work because the manufacturers have fool-proof policies in place to protect their dealers.
Feb 23, 2018
JaySCT
39
Feb 28, 2018
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tlmotorsporttlmotorsport... Understand your rationale for buying a "new lens" at a somewhat used price but this just feeds the beast in my opinion.. People have ignored all the warnings we've been trying to put out there and that post on the Canon site in the link above goes to show that what we've been saying bears out. Today MD launch FOUR Sigma drops.. maybe they're clearing inventory because the house of cards is coming down. Enjoy the lens... Like I mentioned I have the Sports version and it is great!!!!
Feb 28, 2018
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