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Sony Alpha a6300 Mirrorless Camera w/ 16–50mm Lens
Showing 1 of 15 conversations about:
Sony Alpha a6300 Mirrorless Camera w/ 16–50mm Lens
Hass
5
Apr 20, 2017
When will massdrop clarify international warranty issues? What's the coverage like for Aus? Can we deal with Sony directlY? this is a major buying factor for me
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serif
251
Apr 21, 2017
HassThey've answered it in the faq if you click 'International Spec'.
" Similarly, drops denoted as "International Spec" contain products that are procured from a non-US distribution channel. If a warranty claim is needed for these products, members should contact Massdrop Support directly.  "
https://helpdesk.massdrop.com/hc/en-us/articles/216499557-What-is-the-difference-between-US-Spec-and-International-Spec-products-
That would be no, you can't deal with Sony directly.
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KTO1
113
Apr 22, 2017
serifThey've answered nothing. I want to know exactly what services Massdrop will offer in the event the camera malfunctions, or fails to operate properly. That's why several people have asked the question in this thread. 6 weeks, and so far, no responses from Massdrop.
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serif
251
Apr 23, 2017
KTO1Fair enough. They used to be clearer with this. I recall a Seiko I purchased had a "1 year massdrop warranty", which is sorta referenced here: https://helpdesk.massdrop.com/hc/en-us/articles/115003723748-Do-products-purchased-on-Massdrop-have-a-warranty- Too bad they don't have that anymore.
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ZacharyBinz
114
Nov 8, 2017
KTO1Generally speaking, if a product has a warranty, or fails within 30 days (for things that don't have a warranty) Massdrop will either replace the unit (if there's inventory) or simply refund the full cost of the purchase.
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