Click to view our Accessibility Statement or contact us with accessibility-related questions
kevinyeo
29
Apr 13, 2018
Cancelled my order as a month's wait is way too long, on top of the additional two weeks at the start of the drop. Can't believe that Massdrop didn't even offer any form of sincere apology to affected customers. Won't be back.
pinetree76
76
Apr 13, 2018
kevinyeoAfter pestering support for a while, they offered me a $20 credit. They don't seem to be able to do expedited shipping even if they wanted to, and they don't seem to be trying to find another source. They're also not able to give a new ship date. They can't even really provide me enough information to make a proper decision about whether I want to cancel, since I have no idea when it will actually ship.
The credit is appreciated if faster shipping isn't possible, but it should have happened the second they found out about the delay, and for everyone who was delayed. We shouldn't have to individually contact support for things like this.
For anybody affected, it does at least seem possible to badger them into basic decency... but we shouldn't have to.
kevinyeo
29
Apr 13, 2018
pinetree76Well, I think that it is rather basic for them to at least inform customers that the ship date is delayed. Getting the extra credit or not is not a big issue for me.
Question is, would you still want to use that $20 credit and wait a (?) amount of time for your next drop.
I sure as hell wouldn't.
STJ23
23
Apr 13, 2018
pinetree76I definitely wouldn't mind a $20 credit back to my card.
pinetree76
76
Apr 13, 2018
kevinyeoThey've done (after a bunch of badgering) what I consider "just barely enough." I'll use them again in the future. If they hadn't offered some sort of compensation or solution for the screwup, I'd be done with them entirely.
I probably won't ever use them for another big-ticket item or something I need in a fixed timeframe. They not only can't hit their own ship dates, they apparently can't even warn you it will be late until after the fact. Socks, though... they sometimes have good deals on socks, and I'll be fine if they're two months late.
pinetree76
76
Apr 13, 2018
STJ23It was for a future order, not back to the card. Whether that's enough of an attempt to make things right for you is of course up to you. And whether massdrop will do that for everybody. I asked them to offer it to everyone who is delayed, but at this point, I'd be shocked if they did something that proactive. I hope you're able to at least get the same token gesture from them I did.
STJ23
23
Apr 13, 2018
pinetree76It's like playing the Lotto.
ZachL
218
Apr 14, 2018
kevinyeoWhat was the final price??