Click to view our Accessibility Statement or contact us with accessibility-related questions
Showing 1 of 6 conversations about:
HassanS
3183
Operations
Apr 25, 2015
bookmark_border
Great news group! We’re happy to report that almost all of the orders have been shipped out from our warehouse and are now on the way to you! Please allow 24-48 hours for tracking to get into the shipper's system and start updating. The few remaining orders will ship first thing Monday morning.
Thanks again for the support guys. Drop by the discussion board and share your experience with the Spring Hare Fat Quarter Bundle. The community would love to hear your thoughts.
If there’s anything else we can do to make your Massdrop experience better, feel free to reach out to us at https://www.massdrop.com/support.
Apr 25, 2015
Julz62
0
May 19, 2015
bookmark_border
HassanSHi, Just wondering where my Spring Hare Fat Quarter Bundle had gone - Transaction ID # MD-5739-390789. I received an email to say it had shipped on the 25th April (tracking # GM295324483777848704). When I click on the tracking info, the DHL site tells me: No Results
We wish to inform you that a number of packages may experience delayed or missing tracking information. Continue to check this tracking page for the latest update. Please accept our sincere apology for any inconvenience this may cause.
The DHL site tells me to contact my merchant, so that is what I am doing.
Looking forward to hearing from someone.
Regards
Julie Kerr
May 19, 2015
_KatW
6
May 19, 2015
bookmark_border
Julz62Hi Julie,
We're sorry to hear that the DHL tracking app isn't providing much useful information. I have personally reached out to DHL Support regarding the whereabouts of this package, as it appears to have been lost in transit; as they would typically indicate on the timeline which location the package is stuck at.
I've contacted you to start a case on this on our end, and for future reference please reach out to us via the support form: https://www.massdrop.com/support for any order-specific questions or concerns.
Looking forward to your reply!
Warmly, _Kat
May 19, 2015
View Full Discussion