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Recoil_Rob
113
Jan 10, 2015
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I just got mine today. Nice packaging, very heavy, not practical. The edges of the tines are very sharp and catch my hair, actually can cut it. I can't afford to lose any more hair so I will either spend an hour rounding the edges or just sell the thing. It would be OK with polished edges but as is it was a mistake to buy it.
Jan 10, 2015
mvalviar
99
Jan 26, 2015
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Recoil_RobI just received mine. I have exactly the same thoughts about this comb. Did ever had a chance to smooth out the tines? How did it go?
Jan 26, 2015
Recoil_Rob
113
Mar 1, 2015
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mvalviarYeah, one day with a lot of important things to do that I wanted to procrastinate about I got some emery cloth and tried smoothing the edges of the tines. Took about 30 minutes and it's better but for the cost it should have been done at the factory. And it's near impossible to smooth the space along the spine of the comb, between the tines. This is what will really cut your hair if too sharp. Probably not an issue for coarse hair but certainly is for fine hair.
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Mar 1, 2015
ChicagoWay
657
Apr 19, 2015
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Recoil_RobIt's interesting that with all the high-tech laser cutting they didn't seem to round off the edges between the tines on some. I had a steel comb my father passed onto me from the 50s without this issue. You know, before hipster hype. I was thinking of pulling the trigger on this latest drop, even though as pointed out a steel comb is not the best for scalps. Not too sure now.
Apr 19, 2015
A community member
Apr 19, 2015
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ChicagoWaySame, looking at this from the first drop, but read the messages about it cutting hair because it was too sharp. Hopefully this is fixed, and will purchase if next reviews are ok.
Apr 19, 2015
ChicagoComb
75
Chicago Comb Co.
Apr 19, 2015
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ChicagoWay and sxsf0u, thanks for your comments. We spend a great deal of time carefully hand-finishing the combs. When you put the comb on your scalp, you'll feel how rounded and smooth it is. We take a lot of pride in our hand-finishing - it's hard work, done the old fashioned way.
As I mentioned in a previous post, less than 1% of the combs we've sold are ever returned or have any kind of customer concern raised. I think that speaks to the quality of the product. We get a lot of great comments and reviews, as well as a lot of repeat orders from the same customers.
It's not really possible for the sides of the tines (the "vertical" parts) to cut someone's hair. Hypothetically, even if the edges on a particular comb were sharp (they aren't), the fact is that the very first time you slide the comb (any comb) through your hair, you're covering the the comb with a fine layer of your own hair oil, and whatever product you may use in your hair.
After the first use, what your hair is "encountering" is not the material of the comb, but rather your own hair oil/product. That's true for any comb. The only exception would be if someone, after every use, religiously cleaned in between every tine (unlikely), or soaked the comb in one of those barbershop-type liquids after every use.
This is also why the notion that combs made out of a certain material are really "better" for your hair is sort of an old wive's tale. For the most part, your hair is not even in contact with that material, since the comb gets covered with your own scalp oils and hair product once you start using it.
In the few cases where someone has complained that the comb "pulled" on their hair, we've found that exchanging the comb for one with different tines resolves the issue. We've exchanged a few Model 1s for Model 3s (which have thinner tines, spaced more closely together) and the customers have loved them. So the issue is not the method of manufacture, but rather the thickness and spacing of the tines not working for everyone.
As mentioned before, you can feel confident getting a Chicago Comb. We genuinely want you have a comb you'll love. In the unlikely event you encounter an issue, please write to us any time and we'll work with you to try to make you 100% satisfied.
John Chicago Comb Co. info@chicagocomb.com
Apr 19, 2015
dag.odenhall
264
Apr 19, 2015
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ChicagoComb> The only exception would be if someone, after every use, religiously cleaned in between every tine (unlikely)
Haha, this is me. I use soap and an electric toothbrush! I don't have a problem with sharpness though, personally.
Apr 19, 2015
ChicagoWay
657
Apr 20, 2015
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ChicagoCombThank you for your response. I am glad you take pride in your product. I think it goes without saying that many of us who work in many other fields also take pride in our products and/or services. This does not mean that any of us are exempt from reviews and/or criticism. I did not come to vacillating on my decision to get in the drop lightly. As I mentioned there are sentimental reasons why I would like a steel comb. But the simple truth is there are a number of critiques that give me pause to participate in this drop (i.e. there are combs that apparently have gotten by your QC regarding the hand-finishing on the previous drop). Low returns are not necessarily a reflection of satisfaction. That's why companies routinely preform after-market market research analysis (a field wherein I have been a consultant).
Further, please do not assume the reasons why I do not feel steel is the best material to use on one's scalp. It has _nothing_ to do oils, combing therapy, static electricity, etc. I have a fairly tender scalp and can definitely feel the difference when using a metal comb. For me it takes a careful steady hand.
Apr 20, 2015
ChicagoComb
75
Chicago Comb Co.
Apr 20, 2015
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ChicagoWayHi ChicagoWay, Thanks very much for your response. We haven't seen the comb(s) referred to in the earlier posts - they were never returned to us, nor did the purchasers contact us - so I can't speak to what issues they may have had. As I mentioned above, if the comb has an issue we're more than happy to do an exchange for the same type of comb, or a different type of comb. We hate to have anyone holding on to a comb they don't absolutely love.
I do want to push back a little on the idea that a metal comb will feel different on your scalp than a plastic or other comb. It all depends on how well it's finished and polished. Metal is not necessarily sharp or rough - it's only that way if it's not finished properly. Think of the stainless steel tablewear you probably use at home. Does a metal spoon feel sharp when you put it in your mouth? Is it any sharper than a plastic spoon? The answer is most likely "no." Again, it all depends on how the metal is finished.
All the best,
John Chicago Comb Co.
Apr 20, 2015
ChicagoWay
657
Apr 21, 2015
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ChicagoCombHi John,
Thanks again for your response. Just one point of clarification. I am not saying a metal comb is necessarily sharp or rough. But metal is less elastic than plastic, or most other materials. I would dare say many people can feel a difference the difference in these materials if blind folded. To answer your question with a question: Can one tell the difference when a metal spoon is placed in one's mouth vs. a spoon made with another material? The answer is "yes", even with the most polished silver spoon I dare say. In the past I have used metal combs on a regular basis, and in my opinion you can tell the difference if you are not careful.
I probably will end up going in this drop for other reasons. Mostly while carrying I easily break combs made from other materials. Sorta interested in if one can play it too.
Apr 21, 2015
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