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Showing 1 of 60 conversations about:
OscarD
12
Oct 22, 2014
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I just received a mailing that this drop was open again but I land here and it tells me its over....and by quite some time...is it coming back....
Oct 22, 2014
Danny_Liu
1106
Oct 23, 2014
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OscarDYup, just wanted to confirm the sourcing of the NA voltage transformer. Here it is!
Oct 23, 2014
Bydo
2
Oct 23, 2014
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Danny_LiuGood to know this comes with a transformer for NA use.
Oct 23, 2014
Holotype
2
Oct 24, 2014
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Danny_LiuI participated in the drop a year ago for this 220V package (same price) but did not receive the voltage transformer.
Would Massdrop be willing to provide previous participants with the transformer as a show of good faith?
Oct 24, 2014
CubeMammal
47
Oct 24, 2014
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HolotypeGood faith for what? I'm just curious, if you were supposed to receive the transformer but didn't, why didn't you tell them previously? Why bring it up now? Few businesses would honor that situation I think, you should have raised the support problem a long time ago. Just saying ...
Oct 24, 2014
mohb
45
Oct 24, 2014
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CubeMammalbecause they said we didn't need them.
Oct 24, 2014
Danny_Liu
1106
Oct 24, 2014
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HolotypeAs mentioned, it's highly unusual for any changes to be made a year after the transaction, but I read through the previous comments on this drop and think that this is a unique case we can make better.
I've asked our customer service team to reach out to the participants of the Sep 2013 drop and to coordinate sending a transformer to those who want it. Check for an email from our support team in the near future.
Oct 24, 2014
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