Danny_LiuI participated in the drop a year ago for this 220V package (same price) but did not receive the voltage transformer.
Would Massdrop be willing to provide previous participants with the transformer as a show of good faith?
HolotypeGood faith for what? I'm just curious, if you were supposed to receive the transformer but didn't, why didn't you tell them previously? Why bring it up now? Few businesses would honor that situation I think, you should have raised the support problem a long time ago. Just saying ...
HolotypeAs mentioned, it's highly unusual for any changes to be made a year after the transaction, but I read through the previous comments on this drop and think that this is a unique case we can make better.
I've asked our customer service team to reach out to the participants of the Sep 2013 drop and to coordinate sending a transformer to those who want it. Check for an email from our support team in the near future.